Change Manager

This role is based in our London office (3 days per week), with occasional travel to client sites as required.

Key Responsibilities

• Change Management Delivery
  • Apply a structured change management methodology (e.g. Prosci) to lead change activities across multiple clients and projects simultaneously in a range of sectors.
  • Play a key role in supporting medium to large-scale transformation projects.
  • Conduct stakeholder analysis, change impact assessments and change readiness assessments to determine the size, scale, complexity and impact of proposed changes.
  • Own and lead change management planning, understanding client needs to translate requirements into best-practice, actionable plans and adoption strategies.
  • Identify and mitigate risks that could impact people experience and adoption of new platforms.
  • Maintain close relationships with functional teams and project managers to ensure collaboration on deliverables, workshops and client delivery.
  • Collaborate with client counterparts in change, L&D and communications.
• Communications
  • Understand how different personas will be impacted by transformation and create content to mitigate change resistance.
  • Own communications plans and content end-to-end.
• Training
  • Support the design, development and delivery of training plans, curriculums and content.
  • Deliver training sessions and workshops to clients as required.
• Relationship management
  • Build trusted relationships with clients, from exec level to project teams, and with internal teams.
  • Maintain frequent contact with key client stakeholders to track satisfaction levels and look for ways to improve.
• Practice Development
  • Input to proposals, change project scoping and sales collateral.
  • Shape the development of iMMERSIVE’s Change Management offerings (toolkits, delivery pillars and ideation sessions).
  • Help grow future talent by coaching and providing development opportunities to junior colleagues.

Qualifications & Experience

• Recognised change management certification (e.g. APMG, Prosci).
• 5–8+ years’ hands-on experience managing the “people side of change” in a client-facing environment.
• Experience planning, creating content for, and delivering training.
• Agile project methodology experience.
• Experience with Salesforce implementations.
• AI Fluency – Uses AI tools daily to support delivery; stays current on how AI is reshaping change management practice and client transformation programmes.
• Communication – Excellent written and verbal communication; confident and clear messaging; able to facilitate workshops and client calls with credibility.
• Growth Mindset – Open to learning new products and building knowledge as iMMERSIVE expands its product portfolio.
• Teamwork & Collaboration – Team-oriented with a “can do” attitude; experienced supporting less experienced colleagues.
• Presentation – Able to convey change management expertise and business knowledge to audiences at all levels.
• Problem Solving – Anticipates issues and identifies practical solutions.
• Adaptability – Flexible working style; comfortable shifting priorities as circumstances change.
• Organisation – Highly organised and proactive; able to multitask and prioritise effectively.
• Influence – Able to influence at all levels of an organisation to drive change practice.
• Action Orientation – Balances short-term change activities against long-term strategy.
• Self-Motivation – Comfortable working with ambiguity; takes initiative to lead the change management workstream.
• Knowledge Sharing – Leads initiatives to develop iMMERSIVE internally through enablement sessions, mentoring etc.

What we Offer

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A supportive and collaborative work environment.
• Office Snacks. Regular socials.
• Flexible work hours and remote work options.

iMMERSIVE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.