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For Companies At a Glance
- Tasks: Lead the checkout team, ensuring smooth operations and enhancing customer experiences.
- Company: IKEA is dedicated to creating a better everyday life for many through innovative home solutions.
- Benefits: Enjoy a competitive salary, 15% discount, life assurance, and free healthy meals.
- Why this job: Join a diverse team where your ideas matter and make a real impact on customers' lives.
- Qualifications: Experience in retail management with a strong customer focus and excellent communication skills.
- Other info: Flexible working options available; we welcome candidates from all backgrounds.
The predicted salary is between 31000 - 41000 £ per year.
You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you. A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It’s the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself.
Employment Type: Full Time, Regular
Department: Customer Relations
Number of Positions: 1
IKEA Croydon would like to welcome a Checkout Services Manager to the team. Are you a customer service champion with a keen eye for detail? We are looking for a Checkout Services Manager to lead our front-end team. You will ensure smooth and efficient checkout operations, train and motivate staff, and enhance the customer experience. If you have excellent organisational skills and a passion for retail and our customers, apply now!
WHAT WE OFFER
- Start date of employment will be 12th May 2025.
- Competitive starting salary of £37,000 per annum based on competence and experience.
- 39 hours per week working 5 days over 7 with every other weekend off.
- We can discuss flexibility to match your life and our business needs during the interview.
WORKING WITH US HAS ITS REWARDS
- 15% IKEA discount & discount portal helping you save £100’s on High-street retailers.
- Life Assurance of 4 times your pay, enhanced statutory pension contributions & interest free loans.
- iBenefits – Rewards & discount portal.
- Free healthy meal option, salad bar, fruit, and hot/cold drinks...as well so much more!
WHAT YOU'LL NEED TO HAVE
- Proven customer focused mindset, with a sound understanding of business and a background gained from working in a customer-focused, fast-moving and multichannel retail environment.
- Experience of working in a management role within retail and taking responsibility for a large team.
- Confident communicator who can take the initiative to influence others and adapt quickly to changing demands using customer insights.
- Ability to set clear expectations and directions with good analytical and numerical skills.
- Proven record/experience of developing people and organisations.
- Ability to understand the key principles of the shopping experience and customers’ expectations.
WHAT YOU'LL BE DOING DAY TO DAY
- Prioritise our customers having a positive payment experience by ensuring the checkout area is in shape as new, co-workers are ready and available to assist customers.
- Overseeing a large team of co-workers and Team Leaders to ensure the best shopping experience for our customers.
- Be available to support the checkout co-workers when they cannot resolve a customer's need, dealing positively and quickly with issues raised by our customers.
- Understand the importance of accurate stock inventory and coach the checkout co-worker to have this knowledge.
- Ensure there is the right number of co-workers in the right place at the right time to run the checkout area efficiently.
- Follow cash handling procedures to ensure the security of money handling.
WE CARE FOR THE PEOPLE
It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us, and feel valued in the workplace. Come see the wonderful workday where we create a better everyday life for the many.
RECRUITMENT PROCESS INFORMATION
- Please attach an updated CV and Cover letter with your application so we can get to know you better.
- Shortlisted candidates will be invited by email to attend a face-to-face interview.
- Successful candidates at interview will be invited to a second stage interview with the functional or unit manager.
We understand not everyone will be successful, but we promise to keep you informed either way. For any advice or support, contact beth.crombie@ingka.ikea.com and I will be happy to help.
Checkout & Customer Relations Manager - IKEA Croydon Store employer: IKEA
Contact Detail:
IKEA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Checkout & Customer Relations Manager - IKEA Croydon Store
✨Tip Number 1
Familiarise yourself with IKEA's values and culture. Understanding their commitment to inclusivity and customer service will help you align your responses during the interview, showcasing that you're a great fit for their team.
✨Tip Number 2
Prepare specific examples from your past experience that demonstrate your ability to lead a team and enhance customer experiences. Highlighting your achievements in similar roles can set you apart from other candidates.
✨Tip Number 3
Research common challenges faced in retail checkout operations and think about how you would address them. Being able to discuss potential solutions shows your proactive approach and understanding of the role.
✨Tip Number 4
Practice your communication skills, as being a confident communicator is key for this role. Consider mock interviews with friends or family to refine your ability to articulate your thoughts clearly and effectively.
We think you need these skills to ace Checkout & Customer Relations Manager - IKEA Croydon Store
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any management roles you've held in retail. Use specific examples that demonstrate your ability to lead a team and enhance the customer experience.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer relations and retail. Mention how your values align with IKEA's mission of creating a better everyday life for the many. Be sure to include why you are excited about this specific role.
Showcase Relevant Skills: Emphasise your organisational skills, ability to handle customer issues, and experience in managing a large team. Use bullet points to make these skills stand out and relate them directly to the job description.
Prepare for Interviews: If shortlisted, prepare for your interviews by thinking about how you would handle various customer scenarios. Be ready to discuss your previous experiences and how they have prepared you for this role at IKEA.
How to prepare for a job interview at IKEA
✨Show Your Customer-Centric Mindset
Emphasise your passion for customer service during the interview. Share specific examples of how you've positively impacted customer experiences in previous roles, especially in fast-paced retail environments.
✨Demonstrate Leadership Skills
Prepare to discuss your experience managing teams. Highlight instances where you successfully motivated and trained staff, and how you handled challenges within a team setting.
✨Understand IKEA's Values
Familiarise yourself with IKEA's mission and values. Be ready to explain how your personal values align with theirs, particularly regarding inclusivity and making a positive impact.
✨Prepare for Scenario-Based Questions
Anticipate questions that assess your problem-solving skills. Think of scenarios where you had to resolve customer issues or improve processes, and be prepared to discuss your thought process and outcomes.
