At a Glance
- Tasks: Provide hands-on IT support and troubleshoot tech issues for a dynamic team.
- Company: Join a forward-thinking IT support team in London.
- Benefits: Competitive salary, private medical insurance, and access to a Global Skills Academy.
- Other info: Full-time onsite role with a supportive environment for personal growth.
- Why this job: Grow your career with opportunities for leadership and impactful projects.
- Qualifications: IT qualification and experience in providing support to senior executives.
The predicted salary is between 36000 - 60000 £ per year.
Join Our Dynamic IT Support Team!
About the Role:
Are you an ambitious IT professional looking to take your career to the next level? We have an exciting opportunity for a Deskside Support Engineer in our London office! You will be part of a forward‐thinking IT team, providing hands‐on support across a broad range of technologies and environments. Your day‐to‐day tasks will involve troubleshooting hardware, software, and network issues while offering exceptional customer service. This is not just another support role! If you are eager to grow, you will have the chance to step into a supervisory or team leadership role as the team expands, acting as a key escalation point and deputy to the team leader.
Key Responsibilities:
- Provide deskside support for Windows 10, Microsoft Office 365, and other essential software.
- Offer personalized support to senior stakeholders, ensuring a white‐glove service experience.
- Handle hardware configurations, software installations, and AV setup for PCs, laptops, printers, and mobile devices.
- Own incidents from start to finish, ensuring resolution within agreed SLAs and KPIs.
- Deliver world‐class IT support to our global workforce.
- Build strong relationships with local teams, partners, and senior executives.
- Maintain and improve IT procedures, standards, and documentation.
- Collaborate with cross‐functional technology teams to reduce recurring issues.
- Contribute to IT projects and enhance the service experience through continuous improvement initiatives.
What We Are Looking For:
- College IT qualification or equivalent (desirable).
- Proven experience providing in‐person IT support to senior executives, ideally in a professional services or corporate environment.
- Strong expertise in hardware break/fix support, laptop imaging, and mobile device setup.
- Proficiency in Microsoft Office 365, Windows 10, Office 2016.
- Knowledge of SCCM and/or Intune for deployment.
- Familiarity with call logging systems like ServiceNow.
- Previous experience in legal, finance, or accountancy sectors, with exposure to bespoke applications (e.g., iManage, BigHand, Document Management Systems).
- Strong troubleshooting and problem‐solving skills with a logical approach.
- Bonus: Basic knowledge of scripting languages (e.g., PowerShell).
What's in It for You?
- Competitive Salary plus performance‐based bonuses.
- Private medical & dental insurance.
- Travel and accident insurance.
- Critical illness cover.
- Season ticket loans and cycle‐to‐work schemes.
- Access to our Global Skills Academy, featuring live workshops, podcasts, and on‐demand learning.
- A supportive environment that promotes personal and professional growth.
Additional Information:
This is a full‐time, onsite role from Monday to Friday. Ignite Digital Talent is committed to creating equal opportunities and welcomes applications from all qualified individuals eligible to work in the UK, regardless of colour, ethnic or national origin, race, gender, sex, disability, age, sexual orientation, religious or political beliefs, marital status, or family circumstances.
IT Deskside Support Engineer in London employer: Ignite Digital
As a leading technology solutions provider in the UK Financial Services Industry, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to thrive. With a comprehensive benefits package that includes private medical insurance and a generous bonus structure, we are committed to supporting your professional growth and well-being. Join us to be part of a dynamic team where your contributions will directly impact our success and the future of technology.
StudySmarter Expert Advice🤫
We think this is how you could land IT Deskside Support Engineer in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Ignite Digital values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Ignite Digital might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Ignite Digital!
✨Direct Apply to Ignite Digital
Let's not forget to apply directly through the Ignite Digital website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Deskside Support Engineer in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Ignite Digital.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Ignite Digital. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Ignite Digital
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
