At a Glance
- Tasks: Ensure guests have a 5-star experience and manage hotel operations smoothly.
- Company: A stylish lifestyle hotel in the heart of Mayfair, redefining luxury.
- Benefits: Up to £40,000 package, healthcare cover, career development, and discounts.
- Other info: Enjoy team socials, employee recognition awards, and plenty of perks!
- Why this job: Join a dynamic team and make a real impact on guest experiences.
- Qualifications: Supervisory reception experience and strong communication skills required.
The predicted salary is between 25000 - 30000 £ per year.
Expect the unexpected... Curious, engaging, witty and effortlessly intuitive: we are a new generation of lifestyle hotel delivering the unexpected in the heart of Mayfair. A stylish, imaginative home for the modern traveller, we redefine what it means to be a London hotel. A place where city meets country, where past meets present, and where you'll find luxury and character in equal measure. Located on Half Moon Street alongside Piccadilly, The Mayfair Townhouse hosts 172 rooms & suites, The Dandy Bar, private gym and versatile event spaces.
What's in it for you as Duty Manager?
- Up to £40,000 package including Tronc
- Cashback healthcare cover scheme
- Employee Assistance Programme access
- Complimentary dry cleaning of your uniform & meals on duty
- Career development with recognised training providers
- Friends & family rates across Iconic Portfolio
- 25% discount on all food & beverage
- Wellbeing calendar of events & team socials
- Season ticket loan, cycle-to-work scheme & secure bike storage
- Employee recognition awards, refer-a-friend incentives, seasonal gifts… and plenty more dandy perks along the way!
Duty Manager - About you
- Confidence in dealing with queries from guests, managers and colleagues
- Enjoy making fast paced decisions with accuracy and care
- Experience in reception at supervisory level minimum is required
- Drive and passion to seek out opportunities to go above and beyond for our guests
- Enthusiasm and commitment to your work and communication with colleagues
- Adept at multi-tasking
- A keen eye for detail, organisational skills and a flexible attitude
Aim of the Duty Manager role
To ensure the wellbeing and 5 star experience of all guests during their time at the hotel and maintaining a high level of host presence throughout to ensure the overall smooth running of the hotel at all times when on duty.
Key responsibilities of the Duty Manager:
- Ensuring all guests receive prompt service and guidance relating to their stay
- Be confident in handling guest requirements, special requests and queries with compassion and accuracy
- Ensuring you are prepared for every shift with faultless hotel knowledge
- Show passion for your guests’ experience by attending daily briefings to learn about special occasions, requirements and VIP guests
- Take ownership in dealing with a varied day from breakfast to busy checkouts
- Awareness of all health & safety requirements, including fire marshal duties and fire walks
- Be flexible in covering all departments and offer support regarding the team to ensure they are equipped for service
- Take ownership in the smooth running of all departments during your shift
- Cover reception/ night shifts if required
We are looking for passionate people people to join our Dandy team! If this role is of interest to you, then please apply now!
Duty Manager employer: Iconic Hotels & Resorts
At The Mayfair Townhouse, we pride ourselves on being an exceptional employer, offering a vibrant work culture that celebrates creativity and individuality in the heart of London. As a Duty Manager, you'll enjoy a competitive salary package, comprehensive benefits including healthcare cover and career development opportunities, all while being part of a team that values your contributions and fosters personal growth. With unique perks like friends and family rates, seasonal gifts, and a focus on wellbeing, working here means being part of a dynamic environment where you can truly thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Iconic Hotels & Resorts. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Iconic Hotels & Resorts
Don't be shy about reaching out to Iconic Hotels & Resorts directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Iconic Hotels & Resorts and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Iconic Hotels & Resorts
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
