At a Glance
- Tasks: Welcome patients and drive clinicians to provide essential care in the community.
- Company: Join IC24, a leading not-for-profit social enterprise improving healthcare services.
- Benefits: Competitive pay, enhanced holiday rates, NHS pension, and free counselling services.
- Other info: Flexible hours with opportunities for career progression and development.
- Why this job: Make a real difference in patient care while enjoying a dynamic work environment.
- Qualifications: Full UK driving license and strong empathy skills required.
Package Description: Receptionist / Driver – South Essex (Basildon, Thurrock, Southend) - Out of Hours / Weekend and Night Shifts. Must hold a full, clean, manual UK driving license.
The Role:
- Express innovative ideas, take initiative and save lives.
- Receptionist duties:
- Welcoming patients with compassion and ensuring confidentiality.
- Handling a variety of patient needs, including appointment booking, comfort calls, and dealing with sensitive situations.
- Excellent empathy and strong IT skills to navigate systems while offering support, especially in moments of distress.
- Ensuring 2 x way communication with the call centres to ensure efficient operations.
- Accurate record keeping.
- Driver duties:
- Conduct vehicle and equipment checks and safely transport clinicians to home visits where they’ll provide essential care.
- Accompanying clinicians into patient homes.
- Ensuring correct use of equipment and vehicles at all times.
- Every shift offers variety, making it an engaging role while providing the opportunity to make a real difference in the community.
- Clear pathways for career progression and development in a variety of roles within IC24.
About you:
- Ready to embrace the challenge of working in a fast-paced, out-of-hours environment?
- If you're driven, empathetic, and have a passion for patient care, you’ll thrive with us.
- This role is ideal for those who enjoy variety, want to make a tangible difference, and are committed to providing excellent care to patients in the South Essex region.
Who are we?
We are Integrated Care 24 (IC24), the leading not for profit Social Enterprise providing innovative and patient focused primary care services. IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services. IC24 provides services to over 6 million patients, including GP led out-of-hours services, NHS 111, primary care, and secondary care support services.
Locations - Thurrock, Basildon, Southend. Flexibility to cover our other bases in Mid Essex where needed. As part of your normal responsibilities, you could be required to work at any of these locations when required.
Hours Available: Weekends and Night Shifts Available. You must be able to drive both Automatic and Manual vehicles as our IC24 cars are a mixture of both!
What’s in it for you:
- Hourly rate from £12.71
- Enhanced rates up to 60% on top for bank holidays
- Additional annual leave above statutory minimum based on service
- Opportunity to join the NHS Pension Scheme
- Free 24/7 independent counselling service
- Learning and Development Opportunities
- Free membership to our reward and discount platform
- Access to Blue Light Card and other NHS Discount Schemes
Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory Standard DBS disclosure and two references.
We celebrate brave ideas and brave people. We have a duty to safeguard, protect and promote the welfare of those who use our services and our employees. This means we take every step we can to protect from harm, abuse and damage.
We are committed to providing equal opportunities for all and encourage applications from ethnic minorities, those with disabilities, LGBTQ+ communities, neurodiverse individuals, and other under-represented groups. We’re dedicated to creating an inclusive environment where everyone feels they belong.
If you need any workplace adjustments during the application or interview process, or have accessibility requirements, please contact the recruitment team.
Driver/Receptionist in Basildon employer: IC24
At Integrated Care 24 (IC24), we pride ourselves on being a compassionate and innovative employer dedicated to improving healthcare services in South Essex. Our supportive work culture fosters personal and professional growth, offering clear pathways for career advancement alongside competitive benefits such as enhanced pay rates, additional annual leave, and access to the NHS Pension Scheme. Join us in making a meaningful impact in the community while enjoying a flexible work environment that values diversity and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land Driver/Receptionist in Basildon
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on IC24. Understand their mission and values, especially their commitment to patient care. This will help you connect your own experiences to what they’re all about.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you can showcase your empathy and problem-solving skills, which are key for this role. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show your passion! During the interview, share specific examples of how you've made a difference in previous roles. Whether it’s helping patients or working under pressure, let them see your drive and dedication to patient care.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Driver/Receptionist in Basildon
Some tips for your application 🫡
Show Your Compassion:In your application, let us see your empathetic side! Highlight any experiences where you've had to handle sensitive situations or support others, especially in a healthcare context. We want to know how you can bring compassion to the role.
Be Clear and Concise:When filling out your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point, making it easy for us to see why you're a great fit!
Highlight Your Driving Skills:Since this role involves driving, make sure to mention your full, clean UK driving licence and any relevant driving experience. We want to know you're confident behind the wheel and ready to transport clinicians safely.
Tailor Your Application:Take a moment to customise your application for this specific role. Mention how your skills align with both the receptionist and driver duties. We love seeing candidates who take the time to connect their experiences with what we’re looking for!
How to prepare for a job interview at IC24
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Driver/Receptionist. Familiarise yourself with both the receptionist and driver duties, as well as the importance of empathy and communication in patient care.
✨Showcase Your Empathy
During the interview, be prepared to discuss situations where you've demonstrated empathy and compassion. Share specific examples of how you've handled sensitive situations or provided support to others, as this is crucial for the role.
✨Highlight Your IT Skills
Since strong IT skills are essential for navigating systems, be ready to talk about your experience with relevant software or tools. If you have any certifications or training, mention those to show you're tech-savvy and can handle the administrative side of the job.
✨Demonstrate Flexibility and Initiative
IC24 values individuals who can adapt to a fast-paced environment. Share examples of how you've taken initiative in previous roles or how you've successfully managed unexpected challenges. This will show that you're ready to embrace the variety this position offers.
