At a Glance
- Tasks: Welcome patients and transport clinicians, ensuring compassionate care and efficient operations.
- Company: Join IC24, a leading not-for-profit social enterprise in healthcare.
- Benefits: Competitive pay, enhanced holiday rates, NHS pension, and free counselling services.
- Other info: Flexible shifts available with clear career progression opportunities.
- Why this job: Make a real difference in patient care while enjoying a dynamic work environment.
- Qualifications: Full UK driving licence and strong empathy skills required.
Package Description: Receptionist / Driver – Broomfield Chelmsford - Out of Hours / Weekends and Night Shifts. Must hold a full, clean, manual UK driving license.
The Role: Express innovative ideas, take initiative and save lives. This role is an exciting blend of responsibilities:
- Receptionist duties: Welcoming patients with compassion and ensuring confidentiality. Handling a variety of patient needs, including appointment booking, comfort calls, and dealing with sensitive situations. You’ll need excellent empathy and strong IT skills to navigate systems while offering support, especially in moments of distress. Ensuring 2 x way communication with the call centres to ensure efficient operations. Accurate record keeping.
- Driver duties: Conduct vehicle and equipment checks and safely transport clinicians to home visits where they’ll provide essential care. You may also be accompanying clinicians into patient homes. Ensuring correct use of equipment and vehicles at all times.
Every shift offers variety, making it an engaging role while providing the opportunity to make a real difference in the community. There are clear pathways for career progression and development in a variety of roles within IC24.
About you: Are you ready to embrace the challenge of working in a fast-paced, out-of-hours environment? If you're driven, empathetic, and have a passion for patient care, you’ll thrive with us. This role is ideal for those who enjoy variety, want to make a tangible difference, and are committed to providing excellent care to patients in the Mid & South Essex region.
If you’re excited by the opportunity to work for a company dedicated to improving healthcare services and nurturing its workforce, then we want to hear from you.
Who are we? We are Integrated Care 24 (IC24), the leading not for profit Social Enterprise providing innovative and patient focused primary care services. IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services. IC24 provides services to over 6 million patients, including GP led out-of-hours services, NHS 111, primary care, and secondary care support services.
Location: Broomfield Chelmsford. Flexibility to cover our other bases in Southend, Thurrock and Basildon where needed. As part of your normal responsibilities, you could be required to work at any of these locations when required.
Hours Available: Weekends and Night Shifts Available. You must be able to drive both Automatic and Manual vehicles as our IC24 cars are a mixture of both!
What’s in it for you:
- Hourly rate from £12.71
- Enhanced rates up to 60% on top for bank holidays
- Additional annual leave above statutory minimum based on service
- Opportunity to join the NHS Pension Scheme
- Free 24/7 independent counselling service
- Learning and Development Opportunities
- Free membership to our reward and discount platform
- Access to Blue Light Card and other NHS Discount Schemes
Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory Standard DBS disclosure and two references. We celebrate brave ideas and brave people.
We have a duty to safeguard, protect and promote the welfare of those who use our services and our employees. This means we take every step we can to protect from harm, abuse and damage. We are committed to providing equal opportunities for all people and we particularly encourage applications from ethnic minorities, applicants with a disability and those from other under-represented groups.
If you would like to discuss any reasonable adjustments before applying or would like an accessible version of any recruitment documents, please contact the recruitment team.
Driver Receptionist in Broomfield employer: IC24
At IC24, we pride ourselves on being a compassionate and innovative employer dedicated to improving healthcare services in the Mid & South Essex region. Our work culture fosters empathy and collaboration, providing employees with clear pathways for career progression and development opportunities. With competitive pay, enhanced benefits, and a commitment to employee well-being, including access to counselling services and NHS discounts, IC24 is an excellent place for those looking to make a meaningful impact in their community while enjoying a supportive work environment.
StudySmarter Expert Advice🤫
We think this is how you could land Driver Receptionist in Broomfield
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on IC24. Understand their mission and values, especially their commitment to patient care. This will help you connect your own experiences to what they’re looking for.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how your skills as a driver and receptionist can make a difference in patient care. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show your empathy! In your interview, share specific examples of how you've handled sensitive situations in the past. Highlight your ability to remain calm under pressure and how you’ve made patients feel valued and cared for.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Driver Receptionist in Broomfield
Some tips for your application 🫡
Show Your Empathy:In your application, make sure to highlight your ability to empathise with patients. Share examples of how you've handled sensitive situations in the past, as this role requires a compassionate approach.
Be Clear and Concise:When filling out your application, keep your language clear and to the point. We want to see your skills and experiences without any fluff, so focus on what makes you a great fit for the Driver Receptionist role.
Highlight Your Driving Skills:Since a full, clean UK driving licence is essential, don’t forget to mention your driving experience. If you've driven both manual and automatic vehicles, let us know – it’s a big plus!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, so don’t hesitate – get your application in today!
How to prepare for a job interview at IC24
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Driver Receptionist. Familiarise yourself with both the receptionist and driver duties, as well as the importance of empathy and communication in this role. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Empathy Skills
Since this role involves dealing with patients in sensitive situations, be prepared to share examples of how you've shown empathy in past experiences. Think about times when you've had to handle difficult conversations or provide support to someone in distress, and articulate these stories clearly.
✨Demonstrate Your IT Proficiency
As you'll need strong IT skills to navigate various systems, brush up on any relevant software or tools mentioned in the job description. If possible, practice using similar systems beforehand so you can confidently discuss your technical abilities during the interview.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to handle real-life situations you might face in this role. Think about how you would manage a busy reception area while also being ready to drive clinicians to home visits. Practising your responses to these scenarios will help you feel more prepared and confident.
