IAG Loyalty, based in London, seeks a Tech Lead for Contact Centre products to own architecture, guide delivery, and ensure scalable, secure solutions across platforms including Amazon Connect. You will lead development, drive best practices, and mentor engineers in a fast-paced, hybrid work environment.
The role emphasizes end-to-end ownership, collaboration with product teams, and a data‑driven approach to improve reliability and user satisfaction within the Loyalty division.
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Tech Lead: Contact Center Platform & Architecture employer: IAG Loyalty
IAG Loyalty is an exceptional employer located in Warrington, offering a dynamic work culture that prioritises innovation and collaboration. As a Senior Head of Customer Contact Operations, you will have the opportunity to lead a talented team, drive meaningful change, and shape the future of customer service while benefiting from extensive employee growth opportunities and a supportive environment that values your contributions.
