IAG Loyalty in Warrington is seeking an AI & Automation Manager to shape how we use emerging technology to improve customer experiences and operational efficiency. You’ll lead initiatives spanning conversational AI, agent‑assist, and workflow automation while aligning with Customer Experience and Technology teams.
You will explore new technologies, evaluate opportunities, and influence prioritisation to deliver tangible business value and improved customer outcomes.
#J-18808-Ljbffr
Hybrid AI & Automation Leader for Customer Experience in Warrington employer: IAG Loyalty
IAG Loyalty is an exceptional employer located in Warrington, offering a dynamic work culture that prioritises innovation and collaboration. As a Senior Head of Customer Contact Operations, you will have the opportunity to lead a talented team, drive meaningful change, and shape the future of customer service while benefiting from extensive employee growth opportunities and a supportive environment that values your contributions.
