Here at Humanoid, we believe in a future where robots amplify human potential. That’s why we’ve set out on a mission to build the world’s most capable, commercially-scalable, and safe humanoid robots. We’re bringing that mission to life with HMND‑01 - our rapidly developed humanoid platform being deployed in real industrial environments - and we’re growing the team to take it even further.
About the Role
We are looking for an
IT Systems Administrator
, who is also a genuine
Atlassian
specialist. You will be the go-to expert for
Jira
and the wider Atlassian suite, owning its configuration, governance and continuous improvement. You will also be a hands-on member of the IT team, picking up day-to-day support and a mix of general IT projects as needed. Roughly 50-60% of your time will be spent on Atlassian administration and optimisation, with the remainder on general IT support and operations. What You'll Do
Atlassian / Jira administration (primary focus)
Act as subject matter expert and system owner for Jira (Software, Work Management and/or Service Management) and Confluence, and where applicable Bitbucket, Trello and Jira Product Discovery
Design, build and maintain projects, workflows, issue types, custom fields, screens, permission schemes and notification schemes
Manage user provisioning, groups, roles, licences and access controls, including SSO/SCIM integration
Build and maintain automation rules, dashboards, filters and reports to support teams across the business
Partner with stakeholders (Engineering, HR, Finance, Operations, etc.) to translate process requirements into effective Jira configurations
Maintain governance and best practice: naming conventions, configuration standards, and clean-up of unused projects, fields and workflows
Manage marketplace apps and integrations (e.g. Slack, Microsoft Teams, GitHub/GitLab, Okta/Entra ID), including vendor and renewal coordination
Plan and execute upgrades, migrations (Cloud/Data Center) and consolidation work, with appropriate testing and change communication
Create documentation, training materials and guidance for end users, and run onboarding or "office hours" sessions
Monitor performance, audit logs and security settings, and keep the platform compliant with company policy
General IT support and operations
Provide first and second-line support for hardware, software, accounts and access issues
Onboard and offboard staff: set up accounts, devices and licences
Administer core business tools such as Microsoft 365 / Google Workspace, identity and MDM platforms, and collaboration tools
Support endpoint management (Windows, macOS, mobile) including imaging, patching and asset tracking
Assist with network, printer, meeting room and AV support where required
Contribute to IT projects, vendor management, procurement and documentation
Follow and help improve IT security practices (MFA, access reviews, device compliance)
What We're Looking For
Essential skills and experience
Proven experience (typically [3+] years) administering Jira in a production environment, with a track record of designing and managing workflows, schemes and automation
Strong working knowledge of Confluence and wider Atlassian tooling
Solid understanding of Jira admin concepts: project configuration, permission and notification schemes, JQL, global vs project-level administration
Experience in a general IT, helpdesk or systems administration role
Working knowledge of identity and access management (e.g. Entra ID, Okta, Google Workspace) and SSO concepts
Strong troubleshooting skills and the ability to prioritise competing demands
Excellent communication skills, with the ability to explain technical concepts to non-technical colleagues and gather requirements from stakeholders
Comfortable working independently and taking ownership
Desirable
Atlassian certification(s), e.g. ACP-120 (Jira Administration), ACP-620 (Cloud Administration) or similar
Experience with Jira Service Management, ITSM processes (ITIL) or Assets/Insight
Experience with Atlassian Cloud and/or Data Center migrations
Familiarity with the Atlassian REST API, ScriptRunner or light scripting (Python, PowerShell, Bash)
Experience with MDM tools (Intune, Jumpcloud) and SaaS administration
Exposure to Agile ways of working (Scrum, Kanban)
Understanding of security and compliance frameworks (ISO 27001, SOC 2)
What We Offer
Competitive equity: stock options with meaningful upside as we scale.
30+ paid days off, including 23 days of annual leave, all UK bank holidays, and additional company closure days (including Christmas–New Year shutdown).
Private healthcare, including virtual and in-person care.
Pension scheme with 8% total contribution (5% employee, 3% employer) on full earnings.
Free daily breakfast, catered lunch, and snacks in-office.
Work at the frontier - collaborate daily with world-class engineers, researchers, and product experts building the next generation of AI and humanoid robotics.
Real ownership - direct access to founding leadership, meaningful input on product direction, and the ability to drive key initiatives from day one.
IT Systems Admin in London employer: Humanoid
Humanoid is an exceptional employer located in the vibrant city of London, offering a dynamic work culture that fosters innovation and collaboration. Employees benefit from hands-on experience in cutting-edge robotics technology, with ample opportunities for professional growth and development. The company's commitment to creating high-performance solutions in a supportive environment makes it an ideal place for those seeking meaningful and rewarding careers in engineering.
