Voids Supervisor in Watford

Howells are recruiting an experienced Voids Supervisor on behalf of a leading Housing Association in the Watford area. This is an excellent opportunity for an experienced and motivated Voids Supervisor to join an established team, overseeing a dedicated team of trades operatives responsible for preparing empty properties for new residents. You will play a key role in managing the day-to-day delivery of void maintenance works, ensuring properties are returned to a high-quality lettable standard, within agreed timescales and budgets, whilst delivering an efficient and customer-focused service.

The Role

You will be responsible for leading, managing and motivating a team of multi-skilled trades operatives, coordinating void repairs and ensuring all works are completed efficiently, safely and to the required standard.

Key Responsibilities

• Lead, manage and motivate a multi-disciplined team of voids operatives, ensuring works are delivered efficiently and productively.
• Oversee the day-to-day delivery of void maintenance works, ensuring properties are returned within agreed turnaround times.
• Coordinate labour, materials and resources to maximise productivity and achieve key-to-key targets.
• Ensure all works are completed to the required Lettable Standard, within agreed budgets and timescales.
• Monitor the performance and quality of internal operatives, suppliers and subcontractors, ensuring all works meet contractual requirements and KPI targets.
• Liaise with the Voids Surveyor, Housing Teams and other departments to ensure a smooth and efficient service.
• Carry out inspections to ensure quality standards are maintained and identify any remedial works required.
• Deal with customer enquiries, complaints and any issues that may arise, ensuring a professional and customer-focused approach.
• Ensure all health and safety procedures are followed across sites and that working environments remain safe and tidy.
• Complete and submit all necessary timesheets, worksheets, reports and other documentation in line with company procedures.
• Support the recruitment, development and performance management of operatives, encouraging continuous improvement.
• Participate in an out-of-hours duty rota, including evenings, weekends and bank holidays, where required.

What We're Looking For

Essential Experience:

• Previous experience supervising or managing a multi-disciplined team of trades operatives.
• Strong experience within social housing maintenance.
• Experience working on voids, reactive repairs and/or planned maintenance programmes.
• Proven ability to manage operatives, subcontractors and suppliers to achieve performance targets.
• Good understanding of property maintenance, repairs processes and lettable standards.
• Strong organisational, planning and problem-solving skills.
• Excellent communication and customer service skills.
• IT literate, with experience using Microsoft Word, Excel and repairs management systems.
• Full, clean UK driving licence.
• Ability to obtain and maintain a satisfactory DBS check.

Desirable:

• Construction-related qualification or trade background.
• Experience managing contractor performance and driving service improvements.
• Knowledge of health and safety requirements within property maintenance.

What's on Offer?

• £45,000 annual salary
• Company van and fuel card
• Permanent position
• 28 days' annual leave (pro rata)
• Employer pension contribution of up to 10%
• Ongoing training and development opportunities
• Comprehensive employee benefits and rewards scheme
• Agile working arrangements

If you are an experienced Voids Supervisor, Voids Team Leader or Repairs Supervisor with a strong background in social housing maintenance and are looking for your next opportunity, we would love to hear from you. Please send your CV to Howells to apply. For further information or an informal discussion, please contact Julianne on (phone number removed).