Customer Service Agent - Repairs and Maintenance in Surbiton
Howells Solutions Limited Surbiton About the role
Full-Time, temporary 3-6 months based in Kingston. £12.50 - £13.00 per hour, 40 hour week.
We are working with a leading UK contractor to find an experienced and proactive Customer Service Agent to join their team, working on repairs and maintenance within social housing. This role is a full-time, temporary position, based in Kingston.
For this role, you must have experience as a Planner/Scheduler working on a Social Housing contract, either for a main contractor or RSL (Social Landlord), along with excellent time management and communication skills. You will also have experience of using repairs and maintenance software.
Planner/Scheduler Responsibilities:- Managing calls on system
- Managing operatives' diaries
- General administration
- Planning repairs and maintenance requests to the relevant operative
- Ensure trade skill sets and location parameters are working effectively
- Liaising with operatives, tenants and the Client
- Document Control - Ensure worksheets are received and checked
- Work towards individual and client KPIs
- Deal with council and private housing contracts, planning and scheduling routine, essential and emergency property maintenance works
- Tracking and monitoring to completion
- Liaison with in-house and 3rd party engineers and tradesmen and council operatives to plan appointments, materials and logistics and reorganising of schedules
- Organisation of external supply companies
- Ensuring all trades are readied and present on-site and works completed in-line with committed client completion dates
- Be able to work in a fast-paced demanding role with constant collaboration with key stakeholders, clients, councils, housing agents, suppliers and trades
For your chance of securing this fantastic role please apply online now, or call Meg for more information.
Your tasks
Manage calls, schedule repairs, and liaise with tenants and operatives.
Your profile
Experience in planning/scheduling for social housing and strong communication skills.
What's also included
Competitive hourly rate, full-time hours, and valuable experience.
Tech stack & ways of working
Customer Service Agent - Repairs and Maintenance in Surbiton employer: Howells Solutions Limited
Join a leading privately-owned construction and interiors company in Newport, renowned for its commitment to sustainability and community-focused projects. With over 170 years of history, the company fosters an inclusive work culture that prioritises employee growth and offers clear career progression opportunities. As a Senior Site Manager, you'll play a pivotal role in delivering high-quality projects that positively impact South Wales, all while being part of an award-winning team dedicated to innovation and excellence.
View Howells Solutions Limited profile
Your perspectives
Make a difference in the community while developing your customer service skills.
StudySmarter Expert Advice
Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Howells Solutions Limited.
Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Howells Solutions Limited. The earlier you apply, the better your chances, so keep your finger on the pulse!
Some tips for your application 🫡
Highlight Your Communication Skills
In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience
Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles
Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction
If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Howells Solutions Limited.
How to prepare for a job interview at Howells Solutions Limited
Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Howells Solutions Limited's industry and how you can respond empathetically and effectively!
Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Howells Solutions Limited offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
Locations
- Surbiton
