Duty Manager & Front Desk Lead — Flexible Shifts
hotelco51 About the role
- Crew Leader (Duty Manager) - MOXY Edinburgh
- Gross salary - £31366
We are currently looking for a Crew Leader on a full time basis.
As Duty Manager, you will manage reception operations to ensure consistently-delivered exceptional customer service to guests.
- MAIN TASKS & RESPONSIBILITIES
- Play multiple roles – from front desk attendant, to barista, to greeter, to bartender, and everything in between
- Manage the day-to-day operation of the hotel and Duty Management
- Full flexibility in shift patterns 7 days a week. Early, late and night shifts included
- Customer service, guest relations & creating positive guest experiences
- Help build and be part of a team that delivers results and excellent service the Moxy way
- Manage Food & Beverage outlets the Moxy way
- Manage hotel room inventory and Check guests in/out the Moxy way
- Manage all bills & payments correctly
- Resolve guest issues you’re able to and escalate when you can’t
- Empower the team to create activities & activations that engage with guests
- Ensure daily meet ups happen daily and encourage the discussion
- Support other Reception Managers and follow direction from Captain / Assistant Captain
- Promote & support the Moxy brand & the Marriott Bonvoy program
- Enforce all food, licensing, security and health & safety policies to work safely
- Take care of minor technical requests (e. g. safe, door lock, fuse problems)
- Perform First Aid duties in case of an emergency if trained
- Adhere to all local licensing laws in respect of the service of alcohol
- Handle feedback and requests through the Marriott Guest Satisfaction online platform
- Act as a mentor for new crew members and ensure training is complete and refreshed when required
- And any other duties that may reasonably be required in line with your main duties
- KNOWLEDGE / EXPERIENCE / SKILLS
- Minimum 3 years’ experience of work within the service industry
- Must have experience of team management
- Knowledge of a property management system such as Opera
- Knowledge of POS systems such as Micros
- Knowledge of Food Safety & Licensing laws
- Personal experience of travel & travel industry
- Excellent communication skills both in verbal and written English & local language (& other languages a plus!)
- Social media knowledge and experience
- PERSONALITY
- Has high energy and a fearless do-it-yourself attitude
- Good with people and enjoy chatting with guests
- Skilled multitasker who can balance hard work with great service
- Knows being relaxed isn't the same as being lazy
BENEFITS FOR YOU!
- Health Cash Plan
- Discounted room rates for you, as well as your Friends and Family, at Marriott hotels worldwide
- Discount on Food & Beverages at Marriott hotels worldwide
- Enhanced Maternity/Paternity/Adoption pay
- Pension scheme
- Twenty eight holidays (annually increasing to max thirty three holidays)
- *a personality assessment can be part of the recruitment process*
- ****
Hotel Co 51 is a fast-growing, European hotel operator of Moxy Hotels, Courtyard by Marriott, Element by Westin and AC Hotels by Marriott.
Founded in Amsterdam in 2020 to support development and operations for the new hotel openings, it is currently operating 25+ properties in 8 countries (The Netherlands, France, UK, Belgium, Germany, Italy, Denmark and Poland) and expanding its reach with new properties in key markets.
The company’s pipeline includes hotels in European strategic cities and airports.
To learn more about Hotel Co 51, visit hotelco51. com.
Moxy Hotels
Moxy Hotels offers a playful hotel experience for the young at heart. With 100+ properties open across Europe North America, and Asia
Pacific, Moxy boldly breaks the rules of a conventional hotel stay across the globe.
The nontraditional experience starts with check-in at Bar Moxy and comes to life throughout its social public spaces, like the Lounge and Library, and the small but smart bedrooms.
Moxy provides stylish, industrial design and sociable service at an attractive price point, so that guests can splurge on the experiences that matter most to them during their travels.
Moxy celebrates nonconformity, open-mindedness, and originality above all – forever giving its guests permission to Play On #atthemoxy.
For more information, visit moxyhotels. com and Play On #atthemoxy on Instagram.
Moxy is proud to participate in Marriott Bonvoy®, the global travel program from Marriott International.
The program offers members an extraordinary portfolio of global brands, exclusive experiences on Marriott Bonvoy Moments, and unparalleled benefits, including free nights and Elite status recognition.
Marriott International, Inc.
(NASDAQ: MAR) is based in Bethesda, Maryland, USA, and encompasses a portfolio of more than 7,500 properties under 30 leading brands spanning 132 countries and territories.
Marriott operates and franchises hotels and licenses vacation ownership resorts all around the world.
The company offers Marriott Bonvoy™, its highly-awarded travel program.
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Your tasks
Lead the front desk and ensure amazing guest experiences at Moxy Edinburgh.
Your profile
3 years in service, team management experience, and great communication skills.
What's also included
Enjoy health plans, discounted stays, and generous holiday allowances.
Tech stack & ways of working
Duty Manager & Front Desk Lead — Flexible Shifts employer: hotelco51
At Moxy London Excel, we pride ourselves on fostering a vibrant and inclusive work culture where every Crew Member is encouraged to express their unique personality while delivering exceptional service. With comprehensive training and development opportunities, alongside attractive benefits such as discounted hotel stays and a health cash plan, we are committed to supporting your growth and well-being in a dynamic hospitality environment. Join us and be part of a dedicated team that values your contributions and prioritises both employee satisfaction and guest experience.
Your perspectives
Be part of a vibrant team and make a real impact on guest satisfaction.
StudySmarter Expert Advice
Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like hotelco51. It’s a fun way to stand out and demonstrate what you bring to the table!
Reach Out Directly to hotelco51
Don't be shy about reaching out to hotelco51 directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
Some tips for your application 🫡
Show Off Your Service Experience
In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter
If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter
Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about hotelco51 and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit
In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at hotelco51
Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
