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- Tasks: Engage with clients over the phone to tailor legal solutions for their needs.
- Company: Join an ambitious company focused on growth and providing bespoke will writing services.
- Benefits: Enjoy a great commission structure, career progression, and a central location with easy transport access.
- Why this job: This role offers training, a supportive culture, and the chance to make a real impact.
- Qualifications: Strong consultative phone skills and the ability to sell tailored solutions are essential.
- Other info: Training provided to ensure compliance with industry regulations.
The predicted salary is between 28800 - 43200 £ per year.
Do you have excellent customer communication skills and enjoy speaking to clients on the phone? Do you want to work for an ambitious company who provide training and career opportunities? Are you consultative and able to sell the right solution for each individual’s needs? Please get in touch today – This is a great position This is an exciting role with an ambitious company who are looking to grow significantly in 2025. This client operates in a highly regulated area and provides a bespoke will writing service to clients across the country. They are looking for an additional Customer ServicesConsultant who can follow up on pre-qualified enquiries to establish specific client needs in order to tailor wills, Trusts and Power of Attorney products to the client’s needs. Benefits Excellent commission structure Career progression opportunities Central town location – with easy access to transport and local amenities What are the day-to-day responsibilities of the Customer Services Consultant: Offering an advised legal service to clients via phone / teams or if required, the office Delivery of individual sales activity and performance against pre-agreed targets Operate in full compliance with all industry regulations and ensure you are compliant at all times (training will be provided) Required Skills and Qualifications: Excellent consultative telephone skills Ability to sell variety of solutions suitable to the Customer Services Consultant You will be resilient and ambitious Previous experience of working in the Financial Services or Legal sector Please note. As you will be working in a regulated area you will be honest and trustworthy with no CCJ’s, IVA’s or debt management arrangements made If you are interested and have the relevant experience, please apply with an up-to-date copy of your CV and we promise to get back to you. As champions of diversity and inclusion in the workplace, Hooray commit to reviewing every application we receive with complete fairness and equality. Hooray is acting as an agency on behalf of the client for this position. Our purpose as a business is to pioneer ethical recruitment for a better working world. Hooray is proud to be a corporate member of the REC, the recruitment industry’s leading professional body. DO YOU KNOW SOMEONE FOR THIS ROLE? EARN A £150 GIFT VOUCHER FOR ANY SUCCESSFUL REFERRAL! *T&C’s APPLY
Customer Services Consultant employer: Hooray
Contact Detail:
Hooray Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Consultant
✨Tip Number 1
Familiarize yourself with the specific services offered by the company, especially in will writing and trusts. This knowledge will help you engage more effectively with clients and demonstrate your expertise during conversations.
✨Tip Number 2
Practice your consultative selling techniques. Role-play scenarios with friends or family to enhance your ability to identify client needs and tailor solutions accordingly. This will boost your confidence when speaking with potential clients.
✨Tip Number 3
Research the regulatory environment surrounding will writing and related services. Understanding these regulations will not only help you comply but also allow you to reassure clients about the legitimacy and safety of the services you provide.
✨Tip Number 4
Network with professionals in the legal and financial sectors. Building relationships with individuals who have experience in these areas can provide valuable insights and potentially lead to referrals, enhancing your effectiveness as a Customer Services Consultant.
We think you need these skills to ace Customer Services Consultant
Some tips for your application 🫡
Highlight Communication Skills: Make sure to emphasize your excellent customer communication skills in your application. Provide specific examples of how you've successfully interacted with clients over the phone or in person.
Showcase Consultative Selling Experience: Demonstrate your ability to understand client needs and tailor solutions accordingly. Include any relevant experience where you have successfully sold products or services based on individual client requirements.
Emphasize Compliance Awareness: Since the company operates in a highly regulated area, mention any experience you have with compliance and regulations in previous roles. This will show that you understand the importance of operating within industry standards.
Express Enthusiasm for Career Growth: Convey your interest in career progression opportunities within the company. Mention your eagerness to learn and grow, and how you see yourself contributing to the company's ambitious goals.
How to prepare for a job interview at Hooray
✨Showcase Your Communication Skills
Since the role requires excellent customer communication skills, practice articulating your thoughts clearly and confidently. Prepare to discuss examples of how you've effectively communicated with clients in the past.
✨Understand the Product Offerings
Familiarize yourself with the bespoke will writing services, Trusts, and Power of Attorney products. Being knowledgeable about these services will help you tailor your responses and demonstrate your consultative selling abilities.
✨Demonstrate Compliance Awareness
As the company operates in a highly regulated area, be prepared to discuss the importance of compliance in customer service. Highlight any previous experience you have in adhering to industry regulations.
✨Prepare for Role-Playing Scenarios
Expect to engage in role-playing exercises during the interview to showcase your consultative selling skills. Practice handling different client scenarios and think about how you would tailor solutions to meet individual needs.
