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- Tasks: Provide exceptional customer service and administrative support in a student accommodation setting.
- Company: Join Homes for Students, dedicated to creating a positive environment for students.
- Benefits: Flexible 20-hour work week with a supportive team culture.
- Why this job: Make a real impact on student experiences while developing your customer service skills.
- Qualifications: Cheerful attitude and commitment to high standards of customer care required.
- Other info: Work hours are flexible between 7.00am and 6.00pm.
Are you ready to make your mark on the vibrant world of student accommodation? Are you passionate about providing exceptional customer service? If so, we have an exciting opportunity for you to join our team at Polhill Park as a Resident Services Assistant working 20 hours per week, flexible between 7.00am and 6.00pm. At Homes for Students, we are dedicated to creating a positive and supportive environment for our students. We value integrity, being a force for good, supporting one another, and fostering connections. As a Resident Services Assistant, you will play a vital role in upholding these values and putting students first. In this role, you will provide a warm and friendly meet and greet service, reception support, and help desk assistance. You will also contribute to various back-office functions, providing administrative support to the operations team and General Manager. From supporting open days, intake days, and departures to assisting students, visitors, and external contacts on a day-to-day basis, you will ensure a seamless and enjoyable experience for all. As the ideal candidate, you will excel at delivering cheerful and attentive reception services to students and visitors, consistently maintaining the highest standards of customer care. You will act as a role model for excellent service delivery, inspiring others through your dedication and professionalism. Your responsibilities will include handling customer and visitor inq…
Resident Services Assistant employer: Homes for Students Careers
Contact Detail:
Homes for Students Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Services Assistant
✨Tip Number 1
Familiarize yourself with the student accommodation environment. Understanding the unique needs and challenges that students face will help you connect better with them and provide exceptional service.
✨Tip Number 2
Showcase your customer service skills in real-life scenarios. Think of examples where you've gone above and beyond for a customer, as these stories can demonstrate your dedication to providing a warm and friendly service.
✨Tip Number 3
Highlight your ability to work in a team. Since you'll be supporting the operations team and General Manager, mentioning your collaborative experiences can set you apart as a candidate who values teamwork.
✨Tip Number 4
Be prepared to discuss how you would handle various situations that may arise in a student accommodation setting. This could include dealing with inquiries, managing conflicts, or assisting during busy periods like open days.
We think you need these skills to ace Resident Services Assistant
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Resident Services Assistant position. Understand the key responsibilities and the values that Homes for Students emphasizes, such as integrity and customer service.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service and administrative support. Use specific examples that demonstrate your ability to provide exceptional service and maintain high standards.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for working in student accommodation. Mention how your values align with those of Homes for Students and provide examples of how you have successfully contributed to a positive environment in previous roles.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at Homes for Students Careers
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing exceptional customer service. Share specific examples from your past experiences where you went above and beyond to help someone, as this aligns perfectly with the values of Homes for Students.
✨Demonstrate Your Team Spirit
Since the role emphasizes supporting one another and fostering connections, be prepared to discuss how you work well in a team. Highlight instances where you collaborated with colleagues to achieve a common goal or supported someone in need.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle various situations. Think about potential scenarios you might face as a Resident Services Assistant and how you would respond to ensure a positive experience for students and visitors.
✨Emphasize Your Organizational Skills
As the role involves administrative support and back-office functions, be ready to talk about your organizational skills. Provide examples of how you manage multiple tasks efficiently and maintain high standards in your work.
