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- Tasks: Provide exceptional customer service and support to students in a vibrant accommodation setting.
- Company: Join Homes for Students, a supportive and inclusive community-focused organisation.
- Benefits: Enjoy 25 days holiday, retail discounts, birthday leave, and charity days.
- Why this job: Make a real difference in students' lives while developing your skills.
- Qualifications: Exceptional customer service skills and proficiency in Microsoft Office required.
- Other info: Flexible team player with opportunities for professional development and qualifications.
The predicted salary is between 24000 - 36000 £ per year.
Are you ready to make your mark on the vibrant world of student accommodation? Are you passionate about providing exceptional customer service? If so, we have an exciting opportunity for you to join our team at Aire as a Resident Services Assistant working 40 hours per week, 9.00am to 5.30pm Monday to Friday.
At Homes for Students, we are dedicated to creating a positive and supportive environment for our students. We value integrity, being a force for good, supporting one another, and fostering connections. As a Resident Services Assistant, you will play a vital role in upholding these values and putting students first.
In this role, you will provide a warm and friendly meet and greet service, reception support, and help desk assistance. You will also contribute to various back-office functions, providing administrative support to the operations team and General Manager. From supporting open days, intake days, and departures to assisting students, visitors, and external contacts on a day-to-day basis, you will ensure a seamless and enjoyable experience for all.
As the ideal candidate, you will excel at delivering cheerful and attentive reception services to students and visitors, consistently maintaining the highest standards of customer care. You will act as a role model for excellent service delivery, inspiring others through your dedication and professionalism.
Your responsibilities will include:
- Handling customer and visitor inquiries via email, website, telephone, and in person, providing accurate and appropriate advice and information.
- Operating a professional helpdesk and telephone service, promptly and helpfully responding to student queries.
To succeed in this role, you should possess:
- Excellent IT skills.
- Exceptional customer care abilities.
- Strong communication and interpersonal skills.
- Understanding and meeting the needs of students.
- Ability to stay organised in a busy and diverse role.
- Skilled problem-solving abilities to address and resolve any complaints that arise.
Person Specification:
- Exceptional customer service skills, always displaying a helpful and patient attitude.
- Experience using Microsoft Office software.
- Quick and efficient learning ability.
- Proficient in presenting information accurately, professionally, and appropriately.
- Experience prioritising workload to meet competing deadlines without close supervision.
- Team player with a flexible approach.
- Previous customer service experience is desirable.
What’s on offer:
- Generous holiday package of 25 days, plus bank holidays.
- Access to a range of exclusive retail discounts.
- Take your special day off! Enjoy your birthday with a well-deserved break from work.
- Stay active and eco-friendly with our cycle-to-work scheme.
- Make a difference in the community with 2 charity days per annum.
- Opportunity to work towards a nationally recognised qualification.
At Homes for Students, we believe in equal opportunities and inclusivity. We are proud members of Inclusive Employers, and we value the growth and learning that comes from a diverse team. We encourage applications from candidates of all backgrounds and communities, and we are open to discussing any reasonable adjustments you may require.
If this sounds like the perfect role for you and you possess the necessary skills, knowledge, and experience, we would be thrilled to hear from you. Join our team and make a difference in the lives of students!
Resident Services Assistant employer: Homes for Students
Contact Detail:
Homes for Students Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Services Assistant
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to understand their values and what they stand for. This will help you connect with them during your chat and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing exceptional service, think of examples from your past experiences where you've gone above and beyond for someone. Be ready to share these stories during your interview to demonstrate your dedication.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can help you feel more confident and ready to tackle any questions thrown your way.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your appreciation for the opportunity. It also keeps you fresh in their minds as they make their decision. And remember, apply through our website for the best chance!
We think you need these skills to ace Resident Services Assistant
Some tips for your application 🫡
Show Your Passion for Customer Service: When you're writing your application, let your enthusiasm for providing exceptional customer service shine through. Share specific examples of how you've gone above and beyond to help others, especially in a busy environment like student accommodation.
Tailor Your Application: Make sure to customise your application to reflect the values and responsibilities mentioned in the job description. Highlight your experience with reception support and administrative tasks, and don’t forget to mention your IT skills!
Be Professional Yet Approachable: While it's important to maintain a professional tone, don't be afraid to let your personality come through. We want to see that you can be warm and friendly, just like the role requires. A little bit of your unique voice can make your application stand out!
Apply Through Our Website: We encourage you to submit your application through our website for the best chance of being noticed. It’s super easy, and you'll be part of a streamlined process that helps us get to know you better. Don’t miss out on this opportunity!
How to prepare for a job interview at Homes for Students
✨Know the Company Values
Before your interview, take some time to research Homes for Students and their core values. Understanding their commitment to integrity, support, and fostering connections will help you align your answers with what they’re looking for in a Resident Services Assistant.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you provided exceptional customer service. Think about times when you went above and beyond to help someone, as this role is all about creating a positive experience for students and visitors.
✨Demonstrate Your IT Proficiency
Since the job requires excellent IT skills, be ready to discuss your experience with Microsoft Office and any other relevant software. You might even want to mention how you’ve used technology to improve efficiency or solve problems in previous roles.
✨Practice Problem-Solving Scenarios
Anticipate questions about how you would handle difficult situations or complaints. Prepare a few scenarios where you successfully resolved issues, highlighting your problem-solving skills and ability to stay calm under pressure.