Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the first line of support for vulnerable customers in temporary accommodation.
- Company: Join Home Group, a top-rated workplace dedicated to helping those in need.
- Benefits: Enjoy 34 days of leave, health cash plans, and over 800 discounts.
- Why this job: Make a real difference in people's lives while working in a supportive team environment.
- Qualifications: Great communication skills and a passion for helping others are essential.
- Other info: Full training provided; no lone working, always double cover.
The predicted salary is between 18600 - 26000 £ per year.
Supported Housing Concierge Exeter – ETAAS (Exeter Temporary Accommodation and Assessment Service) Permanent, Full time (37.5 hpw) rota working. Pay £12 per hour (Salary £23,464 per annum) andgreat benefits including Health Cash Plan Home, a place where you belong At ETAAS we always keep the customer at the heart of what we do, your observational skills and knowledge of our customers will help inform planned and unplanned support to enable our customers to maintain their temporary accommodation. Feel safe, valued and secure in their temporary homes. Were looking for a Supported Housing Concierge to join our growing team. Here at Homegroup we look after our vulnerable customers, but also those with quite complex care needs. Your job will be to make sure our customers are safe, our buildings are secure and pleasant places to be, and that we get on with our neighbours. Typical shift as a Housing Concierge If you want a quiet and calm role, then this is not the job for you! There is so much more involved than just being, stuck in an office monitoring CCTV or patrolling the premises. The first line of support for our customers when our wider team or their own support network arent around to help! Youll manage the health and safety of the building, patrolling to check fire doors, making sure everything is locked and secure. Thinking on your feet and manage a situation on the spot, such as investigating suspicious activity or raising the alarm when we need to engage the emergency services and at times be a listening ear. Finally, youll also help us make sure that everything is clean and tidy, so you need to be ok with wielding the mop or broom as well! Fancy going home each day knowing that you have helped change our customers lives for the better? Youll do that here, were in the top ten for Great Places to Work in the UK! You bring Calm under pressure with great communication skills You get a kick out of supporting the most vulnerable in society (maybe youve worked in publicservice, or the military). Youknow whats required to look after the public and our customers too. Youre sociable and interested in people and their stories and like getting to know people. You use your people insights and keen eye for detail to spot changes in behaviour. You recognise when things are about to go wrong and are confident intervening in a sensitive way. A team player with the confidence to work alone. Dont worry youll have the full back up of our wider team including our out of hours emergency support team. Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to?external?candidates for this role. This remains under regular review. Our team Youll join Calvin our service manager, who joined Homegroup as a night Support Coordinator developing his skills, moving to a Day Support Coordinator role and now is managing the service after a completing a secondment as part of our Grow Our Own at another service. He is passionate that with the right support and guidance we can ensure the most vulnerable people in society can receive person centred support, with a firm belief in housing first. You will join our newly formed ETAAS team supporting customers rebuild their lives after periods of street homelessness or a breakdown in current accommodation. Joining Lee who is new to Home Group but has a wealth of life experience and knowledge, Khloe who joined us as a concierge and has excelled and developed her skills has progressed to a Support Coordinator role within the same service. Tracey our Housing Management Coordinator has worked within two different projects and areas of the business moving from a specialist mental health support role to being an integral part of our service. Job details Working on a 2 week (rolling) rota between the hours of 07:00 and 19:30. Although youll work days this is not a lone working setting we operate double cover at all times. We do get together regularly [in the daytime and occasionally evenings] for training and team meetings. Able to use technology to monitor CCTV, update customer records, complete on line learning and collaborate with colleagues. Youll need an Enhanced DBS check done and we pay for that. A place where you belong Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best.Together we make Home Group a great place to work! Whats in it for you? 34 days leave (including bank hols and a me day to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too! Health cash plan saving you from £1140 per annum. Well cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more. Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us. We Grow Our Own colleagues (not literally of course!), when youre ready for the next step in your ca reer, you can grow with us! Colleagues really matters to us, thats why were the10^thBest place in the UK for Wellbeing. Ourtools and support help you when you need them. Learn more aboutourbenefitson our website. Find out more Click APPLY NOW to see ourHousing Concierge job description,find out aboutusand forhelp to apply.Sometimes we close a job early, so dont delay or you might miss out. Finally, do let us know if theres anything we can do, to help you shine in our process at JBRP1_UKTJ
Home Group Limited | Housing Concierge | exeter employer: Home Group Limited
Contact Detail:
Home Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Home Group Limited | Housing Concierge | exeter
✨Tip Number 1
Familiarize yourself with the specific needs of vulnerable populations. Understanding the challenges faced by individuals in temporary accommodation will help you connect better with customers and demonstrate your commitment to their well-being during the interview.
✨Tip Number 2
Highlight any previous experience in public service or roles that required strong communication skills. Be prepared to share examples of how you've successfully managed challenging situations or provided support to those in need.
✨Tip Number 3
Showcase your ability to work both independently and as part of a team. Discuss instances where you've collaborated with others to achieve a common goal, as this role emphasizes teamwork and support from colleagues.
✨Tip Number 4
Demonstrate your problem-solving skills by preparing for situational questions. Think about how you would handle various scenarios that may arise in a housing concierge role, such as dealing with emergencies or addressing customer concerns.
We think you need these skills to ace Home Group Limited | Housing Concierge | exeter
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Supported Housing Concierge. Highlight your observational skills, ability to manage health and safety, and experience in supporting vulnerable individuals in your application.
Tailor Your CV: Customize your CV to reflect relevant experiences that align with the job description. Emphasize any previous roles in public service or similar environments where you supported individuals with complex care needs.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping vulnerable people. Share specific examples of how you've made a positive impact in previous roles and demonstrate your calmness under pressure.
Highlight Teamwork and Communication Skills: In your application, emphasize your ability to work as part of a team and communicate effectively. Provide examples of situations where you successfully collaborated with others or resolved conflicts.
How to prepare for a job interview at Home Group Limited
✨Show Your Passion for Supporting Vulnerable People
Make sure to express your genuine interest in helping vulnerable individuals during the interview. Share any relevant experiences you have had in public service or similar roles, and highlight how these experiences have shaped your desire to support those in need.
✨Demonstrate Calmness Under Pressure
Prepare examples of situations where you had to think on your feet and manage a crisis. Discuss how you handled the situation, what actions you took, and the outcome. This will showcase your ability to remain calm and effective in challenging circumstances.
✨Highlight Your Communication Skills
Effective communication is key in this role. Be ready to discuss how you build rapport with customers and colleagues. Provide examples of how you've successfully communicated in past roles, especially in sensitive situations.
✨Emphasize Teamwork and Independence
Talk about your ability to work both as part of a team and independently. Share experiences that demonstrate your teamwork skills, as well as instances where you successfully managed tasks on your own, ensuring that you can thrive in both settings.
