Nights Guest Service Assistant- Duty Manager in London
Holiday Inn Express London ExCeL London About the role
Job Description
Who are we?
Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand.
Were passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between.
From the rich diversity of our people and locations to our people first approach to business, the Aimbridge experience is like...
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Your tasks
Assist guests during night shifts and ensure a smooth hotel operation.
Your profile
Strong communication skills and a passion for customer service.
What's also included
Enjoy competitive pay, flexible hours, and opportunities for career advancement.
Tech stack & ways of working
Nights Guest Service Assistant- Duty Manager in London employer: Holiday Inn Express London ExCeL
Aimbridge Hospitality EMEA is an exceptional employer that prioritises a people-first approach, fostering a vibrant work culture where diversity and collaboration thrive. As a Guest Service Manager- Assistant Front Office Manager, you will benefit from extensive employee growth opportunities and the chance to work with renowned hotel brands in exciting destinations, making every day a rewarding experience.
View Holiday Inn Express London ExCeL profile
Your perspectives
Be part of a dynamic team creating memorable experiences for guests.
StudySmarter Expert Advice
Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Holiday Inn Express London ExCeL. It’s a fun way to stand out and demonstrate what you bring to the table!
Reach Out Directly to Holiday Inn Express London ExCeL
Don't be shy about reaching out to Holiday Inn Express London ExCeL directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
Some tips for your application 🫡
Show Off Your Service Experience
In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter
If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter
Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Holiday Inn Express London ExCeL and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit
In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Holiday Inn Express London ExCeL
Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
Locations
- London
