At a Glance
- Tasks: Maximise service sales and provide top-notch customer support in a busy dealership.
- Company: Join the dynamic team at Holdcroft Motor Group, a leading automotive dealership.
- Benefits: Earn up to £35,000 with bonuses, enjoy employee discounts, and a supportive work environment.
- Other info: Stable hours with a great work-life balance and opportunities for career growth.
- Why this job: Be the face of our service department and make a real difference for customers.
- Qualifications: Experience in customer-facing roles and a passion for the automotive industry are essential.
The predicted salary is between 30000 - 35000 £ per year.
Location: Nissan, Stoke-on-Trent
Salary: OTE UPTO £35,000
Hours of work: Monday to Friday 08:30-17:30, 1 in 3 Saturday mornings
Are you a proactive, customer-focused professional with a passion for the automotive industry? Holdcroft Motor Group is looking for a talented Service Advisor to join our team. If you have a knack for building relationships and a drive to provide outstanding service, this is a great opportunity to join a busy and successful dealership.
What You'll Get in Return
- Competitive Earnings: A competitive salary, plus a commission and bonus scheme that rewards your hard work and sales achievements.
- Work-Life Balance: Enjoy a stable work week, Monday to Friday 8:00am to 5:30pm, with Saturdays on a rota.
- Added Perks: A colleague referral bonus scheme (up to £1,000), employee discounts, an employee assistance programme.
As a Service Advisor, you'll be the face of our service department, ensuring every customer has a smooth and excellent journey. Your responsibilities will include:
- Maximising Service Sales: Use your exceptional communication skills to confidently upsell additional products, services, and repair work.
- Customer Support: Deliver product knowledge and support to our valued customers, ensuring their needs are met with a high degree of care.
- System Management: Ensure all systems and documentation are completed with high accuracy, maintaining a well-organised workflow.
We are seeking a candidate with a strong customer-first mindset and a passion for cars:
- Automotive Experience: Knowledge and experience within the automotive industry is essential.
- Customer-Facing Skills: Proven experience in a busy customer-facing role.
- IT Literate: The ability to use various company systems with confidence.
- Team Player: A willingness to support your team during busy and challenging periods.
- Organisational Skills: The ability to manage your workload efficiently and with excellent attention to detail.
If you are a proactive and customer-focused professional ready for a new challenge, please apply now! We would love to hear from you.
Service Advisor | Aftersales Advisor employer: Holdcroft
Holdcroft Motor Group is an exceptional employer located in Hanley, offering a dynamic work environment where your sales skills can thrive while ensuring compliance excellence. With a competitive salary structure and uncapped earning potential, employees benefit from bespoke training, career progression opportunities, and a supportive culture that values hard work and dedication. Join us to be part of a team that prioritises both customer satisfaction and employee growth, making every day rewarding and impactful.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor | Aftersales Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Holdcroft. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Holdcroft before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Advisor | Aftersales Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Holdcroft:Your cover letter is your chance to shine! Tell us why you want to work at Holdcroft specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Holdcroft!
How to prepare for a job interview at Holdcroft
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
