At a Glance
- Tasks: Maximise service sales and provide top-notch customer support in a busy dealership.
- Company: Join the dynamic team at Holdcroft Motor Group, a leading automotive dealership.
- Benefits: Earn up to £35,000 with bonuses, enjoy employee discounts, and a supportive work environment.
- Other info: Stable hours with a great work-life balance and opportunities for career growth.
- Why this job: Be the face of our service department and make a real difference for customers.
- Qualifications: Experience in customer-facing roles and a passion for the automotive industry are essential.
The predicted salary is between 30000 - 35000 £ per year.
Location: Nissan, Stoke-on-Trent
Salary: OTE UPTO £35,000
Hours of work: Monday to Friday 08:30-17:30, 1 in 3 Saturday mornings
Are you a proactive, customer-focused professional with a passion for the automotive industry? Holdcroft Motor Group is looking for a talented Service Advisor to join our team. If you have a knack for building relationships and a drive to provide outstanding service, this is a great opportunity to join a busy and successful dealership.
What You'll Get in Return
- Competitive Earnings: A competitive salary, plus a commission and bonus scheme that rewards your hard work and sales achievements.
- Work-Life Balance: Enjoy a stable work week, Monday to Friday 8:00am to 5:30pm, with Saturdays on a rota.
- Added Perks: A colleague referral bonus scheme (up to £1,000), employee discounts, an employee assistance programme.
As a Service Advisor, you'll be the face of our service department, ensuring every customer has a smooth and excellent journey. Your responsibilities will include:
- Maximising Service Sales: Use your exceptional communication skills to confidently upsell additional products, services, and repair work.
- Customer Support: Deliver product knowledge and support to our valued customers, ensuring their needs are met with a high degree of care.
- System Management: Ensure all systems and documentation are completed with high accuracy, maintaining a well-organised workflow.
We are seeking a candidate with a strong customer-first mindset and a passion for cars:
- Automotive Experience: Knowledge and experience within the automotive industry is essential.
- Customer-Facing Skills: Proven experience in a busy customer-facing role.
- IT Literate: The ability to use various company systems with confidence.
- Team Player: A willingness to support your team during busy and challenging periods.
- Organisational Skills: The ability to manage your workload efficiently and with excellent attention to detail.
If you are a proactive and customer-focused professional ready for a new challenge, please apply now! We would love to hear from you.
Service Advisor | Aftersales Advisor employer: Holdcroft
Holdcroft Motor Group is an exceptional employer that values its employees by offering competitive earnings, a supportive work-life balance, and a range of attractive perks including employee discounts and a referral bonus scheme. Located in Stoke-on-Trent, our vibrant work culture fosters teamwork and personal growth, making it an ideal environment for those passionate about the automotive industry and customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor | Aftersales Advisor
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances in the automotive industry. You never know who might have a lead on a Service Advisor role or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get the chance to meet potential employers or recruiters, be ready to talk about your experience and why you're passionate about customer service in the automotive world. Keep it engaging and genuine!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’d be a perfect fit as a Service Advisor.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Let’s get you that Service Advisor position!
We think you need these skills to ace Service Advisor | Aftersales Advisor
Some tips for your application 🫡
Show Your Passion for Cars:Make sure to highlight your love for the automotive industry in your application. We want to see that you’re not just looking for a job, but that you genuinely care about cars and providing top-notch service to our customers.
Tailor Your CV:Don’t just send out the same CV for every job. Take a moment to tweak it for this role. Emphasise your customer-facing experience and any relevant automotive knowledge. We appreciate when candidates take the time to connect their skills to what we’re looking for.
Be Clear and Concise:When writing your cover letter or application, keep it straightforward. We love a good story, but make sure you get to the point quickly. Highlight your key achievements and how they relate to the Service Advisor role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important details about the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Holdcroft
✨Know Your Stuff
Make sure you brush up on your automotive knowledge before the interview. Familiarise yourself with Nissan's latest models and services, as well as common customer queries. This will show that you're genuinely interested in the role and ready to provide top-notch service.
✨Showcase Your Customer Skills
Prepare examples of how you've successfully handled customer interactions in the past. Think about times when you went above and beyond to meet a customer's needs. This will demonstrate your customer-first mindset and ability to build relationships, which is crucial for a Service Advisor.
✨Practice Upselling Techniques
Since maximising service sales is part of the job, practice how you would upsell additional products or services. Role-play scenarios with a friend or family member to get comfortable with the language and techniques you'll use during the interview.
✨Be Organised and Detail-Oriented
During the interview, highlight your organisational skills and attention to detail. You might be asked about how you manage your workload or keep track of documentation. Share specific strategies you use to stay organised, as this will reassure them that you can handle the demands of the role.
