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- Tasks: Lead guest experience and reservations across Michelin-starred restaurants.
- Company: Join a world-class hospitality group owned by Chef Tom Sellers.
- Benefits: 50% staff discount, birthday off, and ongoing training opportunities.
- Why this job: Shape unforgettable guest journeys in a fast-paced, high-end environment.
- Qualifications: Experience with OpenTable and a passion for exceptional service.
- Other info: Inclusive workplace culture that values diversity and personal growth.
The predicted salary is between 36000 - 60000 £ per year.
HiStory Hospitality is looking for an experienced Head of Reservations to lead and elevate guest experience and reservations across its restaurants and future projects. Owned and operated by two Michelin-starred Chef Tom Sellers, the group includes Restaurant Story, Story Cellar, Dovetale at 1 Hotel Mayfair, and events company Once Upon a Time. This is an exceptional opportunity to work alongside world-class teams, where you will play a pivotal role in shaping guest journeys from first contact to farewell, ensuring every interaction reflects the highest standards of hospitality.
As Guest Relations Manager, you will take ownership of the reservations function, guest data, and service communication, acting as the bridge between front of house, management, and guests. A deep working knowledge of OpenTable is essential for this role.
What We Can Offer You
- 50% staff discount across all restaurants within the group
- Team referral bonus up to £2,000
- Additional paid day off for your birthday
- Staff meal and drinks while on shift
- Regular and calendared staff socials
- Access to Hospitality Action’s Employee Assistance Programme, offering mental health support, advice and counselling
- Ongoing investment in training and development, including qualifications across Wine, Health & Safety, Food Safety and HR
Head of Reservations Requirements
- Warm, confident and genuinely hospitable personality with a passion for guest experience
- Proven experience and advanced knowledge of OpenTable (configuration, reporting, guest notes, tagging, floor plans and optimisation)
- Strong understanding of reservations strategy, guest profiling and yield management
- Ability to manage and prioritise high volumes of telephone, email and online reservation requests
- Professional and articulate communicator with fluent spoken and written English
- Highly organised with exceptional attention to detail and administrative skills
- Calm and solutions-focused, able to thrive in a fast-paced, high-pressure environment
- Proactive and hands-on approach, working closely with restaurant teams during service
- Passion for food, beverage and exceptional service standards
- Previous experience in high-end or Michelin-level restaurants
- A natural leader and team player, supporting and developing host and reservations teams
We strive to be a company that is inclusive in terms of age, gender, identity, race, sexual orientation and ethnicity, and to create an environment where everyone feels welcome and supported at work. If you are a Guest Relations Manager looking for your next challenge in a world-class hospitality group, we’d love to hear from you.
Head of Reservations in London employer: History Hospitality
Contact Detail:
History Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Reservations in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have worked with Michelin-starred restaurants. A personal recommendation can go a long way in landing that Head of Reservations role.
✨Tip Number 2
Show off your OpenTable skills! If you’ve got experience with it, make sure to highlight specific examples of how you’ve used it to enhance guest experiences. We want to see how you can optimise reservations and manage guest data effectively.
✨Tip Number 3
Prepare for the interview by researching HiStory Hospitality and its restaurants. Understand their ethos and what makes them unique. This will help you tailor your answers and show that you’re genuinely interested in being part of their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Head of Reservations in London
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your love for hospitality shine through! We want to see how your experiences have shaped your passion for guest relations and reservations.
Tailor Your CV: Make sure your CV is tailored to the Head of Reservations role. Highlight your experience with OpenTable and any relevant achievements in high-end restaurants. We love seeing how you can bring value to our team!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate a well-structured application that showcases your skills without fluff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at History Hospitality
✨Know Your OpenTable Inside Out
Since this role requires advanced knowledge of OpenTable, make sure you brush up on its features. Familiarise yourself with configuration, reporting, and guest profiling. Being able to discuss specific examples of how you've used these features in past roles will show your expertise.
✨Showcase Your Guest Experience Passion
This position is all about elevating guest experiences, so be prepared to share stories that highlight your passion for hospitality. Think of specific instances where you went above and beyond for a guest, and how that reflects the high standards expected in a Michelin-starred environment.
✨Demonstrate Your Leadership Skills
As a natural leader, you'll need to support and develop your team. Prepare to discuss your leadership style and provide examples of how you've successfully managed teams in high-pressure situations. Highlight any training or mentoring you've done to showcase your commitment to team development.
✨Stay Calm Under Pressure
The hospitality industry can be fast-paced and stressful, especially in a high-end setting. Be ready to talk about how you handle pressure and prioritise tasks. Share strategies you've used to maintain calm and ensure smooth operations during busy periods, as this will resonate well with the interviewers.
