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- Tasks: Lead guest experience and reservations across Michelin-starred restaurants.
- Company: Join a world-class hospitality group owned by Michelin-starred Chef Tom Sellers.
- Benefits: Enjoy 50% staff discount, birthday off, and ongoing training opportunities.
- Why this job: Shape unforgettable guest journeys in a dynamic, high-pressure environment.
- Qualifications: Experience with OpenTable and a passion for exceptional service required.
- Other info: Inclusive workplace culture that values diversity and personal growth.
The predicted salary is between 36000 - 60000 £ per year.
HiStory Hospitality is looking for an experienced Head of Reservations to lead and elevate guest experience and reservations across its restaurants and future projects. Owned and operated by two Michelin-starred Chef Tom Sellers, the group includes Restaurant Story, Story Cellar, Dovetale at 1 Hotel Mayfair, and events company Once Upon a Time. This is an exceptional opportunity to work alongside world-class teams, where you will play a pivotal role in shaping guest journeys from first contact to farewell, ensuring every interaction reflects the highest standards of hospitality.
As Guest Relations Manager, you will take ownership of the reservations function, guest data, and service communication, acting as the bridge between front of house, management, and guests. A deep working knowledge of OpenTable is essential for this role.
What We Can Offer You:
- 50% staff discount across all restaurants within the group
- Team referral bonus up to £2,000
- Additional paid day off for your birthday
- Staff meal and drinks while on shift
- Regular and calendared staff socials
- Access to Hospitality Action’s Employee Assistance Programme, offering mental health support, advice and counselling
- Ongoing investment in training and development, including qualifications across Wine, Health & Safety, Food Safety and HR
Head of Reservations Requirements:
- Warm, confident and genuinely hospitable personality with a passion for guest experience
- Proven experience and advanced knowledge of OpenTable (configuration, reporting, guest notes, tagging, floor plans and optimisation)
- Strong understanding of reservations strategy, guest profiling and yield management
- Ability to manage and prioritise high volumes of telephone, email and online reservation requests
- Professional and articulate communicator with fluent spoken and written English
- Highly organised with exceptional attention to detail and administrative skills
- Calm and solutions-focused, able to thrive in a fast-paced, high-pressure environment
- Proactive and hands-on approach, working closely with restaurant teams during service
- Passion for food, beverage and exceptional service standards
- Previous experience in high-end or Michelin-level restaurants
- A natural leader and team player, supporting and developing host and reservations teams
We strive to be a company that is inclusive in terms of age, gender, identity, race, sexual orientation and ethnicity, and to create an environment where everyone feels welcome and supported at work. If you are a Guest Relations Manager looking for your next challenge in a world-class hospitality group, we’d love to hear from you.
Guest Relations Manager in London employer: History Hospitality
Contact Detail:
History Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Relations Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join online forums, or even pop into local restaurants to chat with staff. You never know who might have a lead on your dream role!
✨Tip Number 2
Show off your personality! When you get the chance for an interview or a casual meet-up, let your warm and confident self shine through. Remember, they’re looking for someone who embodies the spirit of exceptional guest experience.
✨Tip Number 3
Be proactive! If you see a restaurant or hospitality group you love, reach out directly. Express your interest in working with them, even if they’re not actively hiring. A little initiative can go a long way in landing that perfect position.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got all the latest openings and it’s the best way to ensure your application gets seen. Plus, you’ll be part of a team that values inclusivity and exceptional service standards.
We think you need these skills to ace Guest Relations Manager in London
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for guest experience shine through! Share specific examples of how you've gone above and beyond in previous roles to create memorable moments for guests. We want to see that you genuinely care about making every interaction special.
Highlight Your OpenTable Expertise: Since a deep working knowledge of OpenTable is essential for this role, make sure to detail your experience with it in your application. Talk about how you've used it to optimise reservations, manage guest data, and enhance the overall guest journey. This will show us you're ready to hit the ground running!
Be Organised and Detail-Oriented: As a Guest Relations Manager, being organised is key! In your application, mention any systems or processes you've implemented to manage high volumes of reservations effectively. We love candidates who can demonstrate their exceptional attention to detail and administrative skills.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you'll be able to showcase your personality and passion right from the start. Plus, we can't wait to hear from you!
How to prepare for a job interview at History Hospitality
✨Know Your OpenTable Inside Out
Since a deep working knowledge of OpenTable is essential for this role, make sure you brush up on its features. Familiarise yourself with configuration, reporting, guest notes, tagging, and floor plans. Being able to discuss your experience with these tools confidently will show that you're ready to hit the ground running.
✨Showcase Your Hospitality Passion
This role is all about creating exceptional guest experiences, so be prepared to share examples of how you've gone above and beyond in previous positions. Think of specific instances where your warm and hospitable personality made a difference to a guest's experience. This will help you stand out as a candidate who truly understands the essence of hospitality.
✨Demonstrate Your Organisational Skills
As a Guest Relations Manager, you'll need to manage high volumes of reservations. Bring along examples of how you've successfully prioritised tasks in fast-paced environments. Discussing your strategies for staying organised and calm under pressure will reassure the interviewers that you can handle the demands of the role.
✨Be a Team Player
Highlight your experience in leading and supporting teams, especially in high-end or Michelin-level restaurants. Share stories that illustrate your ability to work closely with restaurant teams during service. This will show that you’re not just a leader but also someone who values collaboration and team success.
