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- Tasks: Lead guest experience and reservations across Michelin-starred restaurants.
- Company: HiStory Hospitality, owned by renowned Chef Tom Sellers.
- Benefits: 50% staff discount, birthday off, and ongoing training opportunities.
- Why this job: Shape unforgettable guest journeys in a world-class hospitality environment.
- Qualifications: Experience with OpenTable and strong guest relations skills.
- Other info: Join a dynamic team with a focus on personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
HiStory Hospitality is looking for an experienced Head of Reservations to lead and elevate guest experience and reservations across its restaurants and future projects. Owned and operated by two Michelin-starred Chef Tom Sellers, the group includes Restaurant Story, Story Cellar, Dovetale at 1 Hotel Mayfair, and events company Once Upon a Time. This is an exceptional opportunity to work alongside world-class teams, where you will play a pivotal role in shaping guest journeys from first contact to farewell, ensuring every interaction reflects the highest standards of hospitality.
As Guest Relations Manager, you will take ownership of the reservations function, guest data, and service communication, acting as the bridge between front of house, management, and guests. A deep working knowledge of OpenTable is essential for this role.
What We Can Offer You:
- 50% staff discount across all restaurants within the group
- Team referral bonus up to £2,000
- Additional paid day off for your birthday
- Staff meal and drinks while on shift
- Regular and calendared staff socials
- Access to Hospitality Action’s Employee Assistance Programme, offering mental health support, advice and counselling
- Ongoing investment in training and development, including qualifications across Wine, Health
Head of Reservations employer: History Hospitality
Contact Detail:
History Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Reservations
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at HiStory Hospitality or similar venues. A friendly chat can open doors and give you insider info about the company culture and what they really value in a Head of Reservations.
✨Tip Number 2
Show off your OpenTable skills! If you’ve got experience with this system, make sure to highlight it in conversations. Maybe even prepare a few examples of how you've used it to enhance guest experiences in the past.
✨Tip Number 3
Be ready to discuss your vision for guest experiences. Think about how you would elevate reservations and guest interactions at HiStory Hospitality. Having a clear plan will show them you’re serious about making an impact.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Head of Reservations
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. We want to see how your experiences have shaped your approach to guest relations and reservations. Share specific examples that highlight your commitment to creating exceptional guest experiences.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Head of Reservations role. Highlight your relevant experience with OpenTable and any leadership roles you've held. We appreciate when candidates take the time to align their skills with what we’re looking for.
Be Clear and Concise: Keep your application clear and to the point. We love a well-structured application that’s easy to read. Use bullet points where necessary and avoid jargon unless it’s relevant to the role. Remember, clarity is key!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at HiStory Hospitality!
How to prepare for a job interview at History Hospitality
✨Know Your OpenTable Inside Out
Since a deep working knowledge of OpenTable is essential for this role, make sure you’re familiar with its features and functionalities. Practice navigating the system and be ready to discuss how you’ve used it in previous roles to enhance guest experiences.
✨Showcase Your Guest-Centric Approach
As the Head of Reservations, your ability to elevate guest experiences is key. Prepare examples of how you've successfully managed guest interactions in the past, focusing on how you resolved issues and ensured satisfaction. This will demonstrate your commitment to hospitality.
✨Understand the Brand and Its Values
Research HiStory Hospitality and its restaurants thoroughly. Familiarise yourself with their ethos, menu offerings, and any recent news. This knowledge will help you align your answers with their values and show that you’re genuinely interested in being part of their team.
✨Prepare Questions That Matter
Interviews are a two-way street, so think of insightful questions to ask about the company culture, team dynamics, and future projects. This not only shows your enthusiasm but also helps you gauge if the role is the right fit for you.
