Technical Senior Analyst
Hiring Wizard About the role
Are you ready to diagnose and resolve complex technical challenges while shaping the future of ICT services? The Council has an exciting opportunity for a Senior Technical Analyst.
We are an ambitious and dynamic Council and are becoming one of the fastest growing Districts in the East of England with three growing towns, London just 45 minutes away and the District located directly between the international transport centres of Stansted Airport and Harwich and Felixstowe International Ports. We have a deserved track record for delivering and a strong reputation within the business community. The Council is a great place to work. We pride ourselves on our creative and innovative approach, which is led by our employees, and are committed to having an engaged workforce who understand our strategy and how they can help deliver it. Our people see the difference they make and how the work they do actively contributes to and encourages positive change in the local community.
Senior Technical Analyst - The Role:
You will provide high quality technical expertise across our ICT service, diagnosing, managing and resolving complex technical issues across Microsoft 365 products, networks, data management and core infrastructure. Working within the ITIL framework, you will resolve incidents and complete projects from design through implementation, testing and transition to service. You will mentor and guide the ICT team, sharing best practice and knowledge to improve technical capability and resilience. You will also support business continuity and disaster recovery arrangements through testing and continuous improvement of recovery processes.
Senior Technical Analyst - Key Responsibilities:
- Diagnose, manage and resolve complex technical problems across ICT core infrastructure, data management, networks and Microsoft 365
- Manage liaison with third party suppliers and support contractors to ensure effective problem resolution
- Log, prioritise and resolve incidents using ITIL based policies and procedures with complete documentation
- Act as incident manager for major incidents, including cyber security incidents as required
- Provide mentoring, guidance and knowledge sharing across the ICT team to improve resilience and technical capability
- Lead the design and implementation of technology solutions aligned with business objectives and security requirements
- Monitor and manage security, ICT infrastructure and key systems processes
Senior Technical Analyst - You:
- Demonstrable experience supporting complex ICT systems in a local government environment, including core infrastructure, Microsoft 365 and line of business applications
- Experience of technical and business analysis with proven successful outcomes
- Experience working effectively in an ITIL compliant environment
- Excellent IT skills and high level of customer awareness
- Flexible working
- Hybrid working arrangements are available in this role (home/office based with a minimum of 2-3 office days per week, plus in person meetings as per the role requirements) subject to business need
- Local government pension scheme
- Employee discounts at local businesses
- Employee recognition schemes
- Extensive health and wellbeing programmes, including discounted gym membership
Although our vacancy is being advertised on this job board/external website, we will never ask you to submit an application through this site. To submit your CV for this exciting opportunity, click Apply today!
Your tasks
Diagnose and resolve complex technical challenges in ICT services.
Your profile
Experience in ICT systems, Microsoft 365, and ITIL compliant environments.
What's also included
Flexible hybrid working, local government pension, employee discounts, and health programmes.
Tech stack & ways of working
Technical Senior Analyst employer: Hiring Wizard
As a Digital Content Specialist at the Borough Council in Cheltenham, you'll be part of a dynamic team dedicated to enhancing community engagement through creative storytelling. The role offers a supportive work culture with flexible working conditions, generous holiday entitlement, and opportunities for professional growth within local government. Join us to make a meaningful impact while enjoying the benefits of a stable and rewarding career.
Your perspectives
Shape the future of ICT while making a positive change in your community.
StudySmarter Expert Advice
Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Hiring Wizard values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
Show Off Your Skills
Create a personal project or case study relevant to the challenges Hiring Wizard might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Hiring Wizard!
Direct Apply to Hiring Wizard
Let's not forget to apply directly through the Hiring Wizard website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
Some tips for your application 🫡
Showcase Your Problem-Solving Skills
In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Hiring Wizard.
Highlight Relevant Certifications
Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter
Your cover letter is your chance to connect personally with us at Hiring Wizard. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise
We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Hiring Wizard
Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
