HS2 Project Coordinator
Heidelberg Materials Limited About the role
Heidelberg Materials UK is seeking a proactive and highly organised HS2 Project Coordinator to join our successful national commercial team.
This is a unique opportunity to play a key role in the delivery of the HS2 project, supporting the supply of essential construction materials and services across one of the most significant rail infrastructure programmes in the UK.
Working within a specialist team with a proven track record on major projects including Hinkley Point, Crossrail and Thames Tideway, you will help ensure exceptional customer service, efficient logistics planning, accurate order processing and effective project support.
If you thrive in a fast‑paced environment, enjoy coordinating multiple priorities and take pride in delivering outstanding customer service, we'd love to hear from you.
The Opportunity
As an HS2 Project Coordinator, you will provide administrative, planning, sales and distribution support to the HS2 business function.
You'll be responsible for ensuring customer requirements are met professionally, efficiently and cost‑effectively while maintaining the highest service standards.
This role offers the chance to work at the heart of a nationally important project, collaborating with customers, site teams, transport providers and internal stakeholders to ensure successful project delivery.
- Customer Service & Order Management
- Manage customer enquiries via telephone and email efficiently and professionally.
- Build strong customer relationships through regular contact and proactive communication.
- Process customer orders accurately within SAP Order Management. Create, amend and confirm customer orders while ensuring all information is correctly recorded.
- Follow pre‑invoice procedures to minimise pricing queries and billing issues.
- Investigate, resolve and prevent customer queries wherever possible.
- Deliver an exceptional customer experience through accurate quoting, on‑time delivery and correct invoicing.
- Escalate potential service issues quickly and maintain clear communication with customers.
- Planning & Logistics Coordination
- Coordinate the allocation and distribution of vehicles across HS2 sites.
- Monitor transport operations to ensure customer delivery requirements are met.
- Work closely with site teams, weighbridge staff and regional coordinators to optimise vehicle utilisation.
- Ensure sufficient haulage resources are available to meet operational demand.
- Maintain strong working relationships with drivers, hauliers and service providers.
- Monitor vehicle availability and performance throughout the day.
- Manage hired vehicle costs and ensure compliance with purchasing processes.
- Generate and analyse reports to identify logistics improvements and efficiencies.
- Commercial & Administrative Support
- Process all administrative tasks accurately and within deadlines.
- Follow up customer quotations and support ongoing project opportunities.
- Maintain and update commercial trackers and sales opportunities.
- Support new business lead generation and development activities.
- Liaise with regional teams to ensure product availability and stock requirements are met.
- Manage customer and haulier complaints through company systems, ensuring corrective actions are implemented.
- Provide support across the wider team and cover other functions when required.
Essential Skills & Experience
- Excellent communication and relationship‑building skills.
- Previous planning, logistics or coordination experience.
- Confident and professional telephone manner.
- Highly motivated, proactive and organised approach.
- Experience within a customer service, sales, operations or transport environment.
- Strong administrative and multitasking abilities.
- GCSE Grade C (or equivalent) in Maths and English.
- Proficiency in Microsoft Office applications.
Desirable Experience
- Knowledge of the construction industry and construction materials.
- Understanding of local and national geography.
- Experience using SAP for sales and order management.
- Experience with Synchro TESS or similar logistics planning systems.
- Experience working within a large corporate environment.
- Track record of working towards and achieving performance targets.
Why Join Heidelberg Materials UK?
Be part of a nationally significant infrastructure project.
Join an award‑winning team with experience delivering major UK projects.
Work in a collaborative and supportive environment.
Develop your planning, logistics and commercial skills within a leading organisation.
Play a vital role in ensuring the successful delivery of HS2.
If you're an organised, customer‑focused professional looking to make an impact on one of the UK's most ambitious infrastructure projects, we want to hear from you.
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Your tasks
Coordinate logistics and support the HS2 project with exceptional customer service.
Your profile
Strong communication skills and experience in planning or logistics.
What's also included
Join an award-winning team and develop your skills in a supportive environment.
Tech stack & ways of working
HS2 Project Coordinator employer: Heidelberg Materials Limited
Join a forward-thinking team at the National Laboratory in Chipping Sodbury, where your role as a Laboratory Technician will be supported by a culture of safety, quality, and continuous improvement. Enjoy a competitive benefits package that includes generous holiday allowances, family-friendly policies, and opportunities for professional development, all within an inclusive environment that values diversity and well-being. This is not just a job; it's a chance to contribute to operational excellence while growing your career in a supportive and dynamic workplace.
View Heidelberg Materials Limited profile
Your perspectives
Make a real impact on one of the UK's most ambitious infrastructure projects.
StudySmarter Expert Advice
Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like Heidelberg Materials Limited, to express your interest!
Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like HS2 Project Coordinator at Heidelberg Materials Limited.
Some tips for your application 🫡
Showcase Your Relevant Experience
In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications
Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction
When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field
Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at Heidelberg Materials Limited
Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
