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For Companies At a Glance
- Tasks: Support assessments and training events, manage reception, and handle admin tasks.
- Company: Join a regulatory organization in Manchester focused on diversity and environmental impact.
- Benefits: Earn £13/hour plus holiday pay, with a 35-hour work week in modern offices.
- Why this job: Gain valuable experience in customer service and administration while working in a dynamic environment.
- Qualifications: Customer service skills and experience in exams or regulated environments are preferred.
- Other info: This is a temporary role starting mid-January 2025.
Assessment support assistant-Temp-Office based-Face to face customer service and admin
Your new company
Regulatory organisation based in Manchester city centre are looking to recruit on a temporary basis to work on site supporting the delivery of assessments and training events, working with colleagues to manage the reception on event days and carry out administration work.
Your new role
- Managing the schedules of the exams and assessments
- Setting up meeting rooms and preparing materials for the assessments
- Meeting customers, colleagues and professional bodies, providing a welcoming and professional service and dealing with any complaints, escalating where necessary.
- Updating and maintaining electronic and manual records, ensuring they can be tracked
- Working within the company’s policies with reference to Data Protection Act and Equality Act and adhering to the information security policy
- Support the team with ad hoc administrative tasks
- Managing the reception on event days including sign in sheets, lost property, written correspondence and catering requests.
What you’ll need to succeed
- Experience of supporting exams, assessments or similar would be beneficial
- You will have excellent customer service skills, confident in communicating face to face with a variety of stakeholders
- Customer focused with experience of going the extra mile
- Strong written and verbal communication
- Experience of working in regulated environments, to SLA’s and maintaining confidentiality and the security of information.
- Proven experience of working well in a team and being flexible to changes
- Experience of prioritising a busy workload whilst maintaining high attention to detail
What you’ll get in return
£13 per hour plus holiday pay
35 hours a week
Starting mid January 2025
Modern offices in the heart of Manchester-full office based role
Company that offers support to employees with a focus on diversity and environmental impact
What you need to do now
If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now.
If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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Assessment Assistant employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assessment Assistant
✨Tip Number 1
Familiarize yourself with the specific regulations and policies related to assessments and data protection. This knowledge will not only help you in the role but also demonstrate your commitment to compliance during the interview.
✨Tip Number 2
Practice your customer service skills by engaging in role-play scenarios. Being able to handle various customer interactions confidently will set you apart, especially since face-to-face communication is key in this position.
✨Tip Number 3
Showcase your organizational skills by preparing a mock schedule for an assessment day. This will illustrate your ability to manage multiple tasks and prioritize effectively, which is crucial for this role.
✨Tip Number 4
Network with professionals in the education and assessment sectors. Building connections can provide insights into the role and may even lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Assessment Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills. Tailor your application to highlight your relevant experience in supporting assessments and customer service.
Highlight Customer Service Skills: Emphasize your excellent customer service skills in your CV and cover letter. Provide specific examples of how you've gone the extra mile for customers in previous roles.
Demonstrate Attention to Detail: Showcase your ability to manage a busy workload while maintaining high attention to detail. Mention any experiences where you successfully prioritized tasks under pressure.
Follow Application Instructions: Make sure to submit an up-to-date CV as instructed. Double-check that your application is complete and adheres to any specific requirements mentioned in the job listing.
How to prepare for a job interview at Hays
✨Showcase Your Customer Service Skills
Since the role involves face-to-face interactions, be prepared to discuss your previous customer service experiences. Highlight specific instances where you went the extra mile to assist a customer or resolve an issue.
✨Demonstrate Attention to Detail
Given the importance of maintaining accurate records and managing schedules, be ready to provide examples of how you've successfully prioritized tasks while ensuring high attention to detail in your previous roles.
✨Familiarize Yourself with Relevant Regulations
Understanding the Data Protection Act and Equality Act is crucial for this position. Brush up on these regulations and be prepared to discuss how you would ensure compliance in your daily tasks.
✨Prepare for Teamwork Questions
This role requires collaboration with colleagues and stakeholders. Think of examples that demonstrate your ability to work well in a team, adapt to changes, and support others in achieving common goals.
