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For Companies At a Glance
- Tasks: Provide 1st-2nd line IT support and manage user access across multiple sites.
- Company: Join a reputable company focused on IT service excellence and user satisfaction.
- Benefits: Enjoy 25 days holiday, your birthday off, and all travel costs covered!
- Why this job: Great opportunity for career growth in a supportive environment with job security.
- Qualifications: Minimum 2 years experience in IT support; proficiency in Microsoft systems required.
- Other info: Fully site-based role in Widnes with a salary of £30,000-32,000.
The predicted salary is between 30000 - 32000 £ per year.
A great opportunity for an experience IT Service Analyst providing 1st-2nd Line support to users across multiple sites nationwide!
What you’ll be doing:
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Hardware and software support
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Asset management – configure, deploy, document management
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Laptop and hardware roll outs
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User access and permissions management
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Escalate complex issues to outsource partners
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Point of escalation for junior Analyst
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Managing tickets via phone, email and ticketing system
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Ownership of project work
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Minimum of 2 years working in a relevant role
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Proficient with hardware and software support
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Worked with Microsoft systems and applications
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Understanding of VMware
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Organised and methodical approach to tasks
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Worked with LAN and WAN networks
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Driving licence – ok with ad hoc travel to different sites across the UK
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Salary of £30,000-32,000
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25 days holiday plus bank holidays
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Your birthday off! – taken in your birthday month
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All travel costs are covered – mileage rate or hire vehicle
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37.5 hours Monday to Friday
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Fully site based in Widnes
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Job security and career progression
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C’s, Privacy Policy and Disclaimers which can be found at hays.co.uk
IT Service Analyst employer: Hays plc
Contact Detail:
Hays plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Analyst
✨Tip Number 1
Make sure to familiarize yourself with the specific hardware and software that the company uses. This will not only help you in the interview but also show that you're proactive and genuinely interested in the role.
✨Tip Number 2
Brush up on your knowledge of Microsoft systems and applications, as well as VMware. Being able to discuss your experience with these technologies confidently can set you apart from other candidates.
✨Tip Number 3
Highlight any previous experience you have with managing tickets and providing support via phone and email. Be ready to share specific examples of how you've successfully resolved issues in the past.
✨Tip Number 4
Since the role involves travel to different sites, be prepared to discuss your flexibility and willingness to travel. Mention any previous experiences where you had to adapt to new environments quickly.
We think you need these skills to ace IT Service Analyst
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your experience in providing 1st-2nd line support. Detail specific instances where you've successfully managed hardware and software issues, as well as any relevant projects you've owned.
Showcase Technical Skills: Clearly list your proficiency with Microsoft systems and applications, as well as your understanding of VMware. Mention any experience you have with LAN and WAN networks to demonstrate your technical capabilities.
Organized Presentation: Present your application in a clear and organized manner. Use bullet points for easy readability and ensure that your CV is methodically structured to reflect your organized approach to tasks.
Tailor Your Cover Letter: Write a tailored cover letter that addresses the specific requirements mentioned in the job description. Explain why you are a great fit for the role and how your skills align with the company's needs.
How to prepare for a job interview at Hays plc
✨Show Your Technical Skills
Be prepared to discuss your experience with hardware and software support. Highlight specific examples where you've successfully resolved issues, especially with Microsoft systems and VMware.
✨Demonstrate Your Organisational Skills
Since the role requires an organised and methodical approach, share instances where you managed multiple tasks or projects effectively. This will show that you can handle the responsibilities of the position.
✨Prepare for Scenario-Based Questions
Expect questions about how you would handle specific situations, such as escalating complex issues or managing user access. Think through your past experiences and be ready to explain your thought process.
✨Ask Insightful Questions
At the end of the interview, ask questions that demonstrate your interest in the role and the company. Inquire about the team structure, ongoing projects, or opportunities for career progression within the company.
