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- Tasks: Be the go-to support for users and manage IT service processes.
- Company: Join a leading financial institution in Aylesbury with a strong reputation.
- Benefits: Enjoy a competitive salary of up to £40k and work on exciting projects.
- Why this job: Get hands-on experience in IT support while contributing to a major Cloud Migration Project.
- Qualifications: Solid experience in IT support and communication with 3rd party suppliers is essential.
- Other info: Work closely with a dynamic team of 4 and tackle cyber-security challenges.
The predicted salary is between 24000 - 33600 £ per year.
IT Service Support Analyst (FTC-12Month) is required by a leading financial institution based in Aylesbury and paying up to £40k. This individual will have solid experience providing specialised support and will be the first-contact support to users and manage various ITIL-based service processes. You will work closely with the existing Team of 4 whilst the company works through its Cloud Migration Project. Experience communicating with 3rd party IT suppliers is vital in this role as they are required to complete the hands on building and fixing. You will be responsible of responding to cyber-security alerts, and support end-users across a range of IT functions. Responsibilities Handling requests, and managing assets, changes, and problems following ITIL protocols. Collaborate with 3rd party IT infrastructure suppliers and other service providers as needed. Communicate IT system and service activities to relevant business areas. Conduct Information Security and Data Protection control checks. Respond to Cyber Security alerts from the Security Operations Centre (SOC) and escalate issues appropriately. Triage service requests, raise tickets, and manage service queues with internal and external IT teams. Oversee and report on incident, request, change, and problem management with 3rd party technology suppliers. Support the deployment and usage of deskto…
IT Service Support Analyst, FTC, £40k employer: Langley James
Contact Detail:
Langley James Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Support Analyst, FTC, £40k
✨Tip Number 1
Familiarize yourself with ITIL processes, as this role heavily relies on them. Understanding how to handle requests, manage changes, and resolve problems according to ITIL protocols will give you a significant advantage.
✨Tip Number 2
Since you'll be collaborating with 3rd party IT suppliers, brush up on your communication skills. Being able to clearly articulate issues and solutions will help you build strong relationships and ensure smooth operations.
✨Tip Number 3
Stay updated on the latest trends in cyber security. Being proactive about responding to alerts and understanding potential threats will demonstrate your commitment to protecting the organization's data.
✨Tip Number 4
Highlight any experience you have with cloud migration projects. As the company is currently undergoing this transition, showcasing relevant skills or knowledge can set you apart from other candidates.
We think you need these skills to ace IT Service Support Analyst, FTC, £40k
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with ITIL processes and cloud migration projects. Use specific examples that demonstrate your ability to handle requests and manage incidents.
Craft a Strong Cover Letter: In your cover letter, emphasize your communication skills with 3rd party IT suppliers and your experience in responding to cyber-security alerts. Show how your background aligns with the responsibilities outlined in the job description.
Highlight Relevant Skills: Clearly list your technical skills related to IT service support, such as familiarity with ITIL protocols, incident management, and any specific tools or software you have used in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in an IT support role.
How to prepare for a job interview at Langley James
✨Show Your ITIL Knowledge
Make sure to highlight your understanding of ITIL processes during the interview. Be prepared to discuss how you've applied these principles in previous roles, especially in handling requests and managing changes.
✨Communicate Clearly with Examples
Since communication with 3rd party IT suppliers is crucial, come ready with specific examples of how you've successfully collaborated with external teams in the past. This will demonstrate your ability to work effectively in a team environment.
✨Demonstrate Cyber Security Awareness
Given the importance of responding to cyber-security alerts, be prepared to discuss your experience with security protocols and any relevant incidents you've managed. This shows that you take security seriously and understand its implications.
✨Prepare for Technical Questions
Expect technical questions related to IT support and service management. Brush up on common issues and solutions, as well as the tools you’ve used for ticketing and incident management, to showcase your hands-on experience.
