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- Tasks: Be the friendly face for customers needing vehicle service and repairs.
- Company: Join Harwoods, a company that values customer relationships and service excellence.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Make a real impact by enhancing customer experiences and building lasting relationships.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: This role is perfect for those who thrive in a fast-paced, team-oriented setting.
The predicted salary is between 24000 - 36000 £ per year.
JOB PURPOSE The role of the Service Advisor is to: * Provide our customers with a warm, inviting and streamlined experience. Service Advisors will be required to build strong and trusting relationships whilst delivering outstanding levels of efficiency and communication. * Be a knowledgeable and supportive point of contact for customers requiring servicing or repair to their vehicles. * Successfully manage the flow of information between the workshop, the rest of the business and the customer to guarantee a highly satisfactory customer experience and to meet our brand standards. * Here at Harwoods, we highly value organisational, communication and time management skills along with a friendly smile. Department/Business/Location: Service Reports to: Aftersales Manager KEY RESPONSIBILITIES * Provide exceptional levels of customer service and ownership throughout your customer’s Harwoods experience. * Ensure a close relationship with the workshop to guarantee a high standard of communication for the customer. * Contribute to the achievement of productivity and customer satisfaction targets by meeting and exceeding individual KPI targets. * Handle customer enquiries and queries promptly and efficiently to create and maintain customer loyalty and retention. * Confidently establish an understanding agreement with the customer of the work to be carried out. * Accurately maintain the service department loading s…
Service Advisor employer: Harwoods
Contact Detail:
Harwoods Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarize yourself with the automotive industry and the specific services offered by Harwoods. This knowledge will help you engage confidently with customers and demonstrate your expertise during the interview.
✨Tip Number 2
Practice your communication skills by role-playing customer interactions with a friend or family member. Focus on being warm, inviting, and efficient, as these are key traits for a Service Advisor.
✨Tip Number 3
Highlight any previous experience in customer service roles where you successfully managed relationships and resolved issues. Be ready to share specific examples that showcase your ability to create a positive customer experience.
✨Tip Number 4
Research common customer service KPIs and be prepared to discuss how you have met or exceeded targets in past roles. This will show your understanding of the importance of productivity and customer satisfaction in the Service Advisor position.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Service Advisor position. Highlight key responsibilities and required skills, such as customer service excellence, communication, and time management.
Tailor Your CV: Customize your CV to reflect your experience in customer service and any relevant automotive knowledge. Use specific examples that demonstrate your ability to build relationships and manage customer inquiries effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing exceptional customer service. Mention how your skills align with the company's values and how you can contribute to their goals.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that your tone is friendly and professional, reflecting the warm approach expected in the role.
How to prepare for a job interview at Harwoods
✨Show Your Customer Service Skills
Since the role of a Service Advisor revolves around providing exceptional customer service, be prepared to share specific examples from your past experiences where you went above and beyond for a customer. Highlight your ability to build strong relationships and ensure customer satisfaction.
✨Demonstrate Communication Proficiency
Effective communication is key in this role. During the interview, showcase your ability to convey information clearly and concisely. You might want to practice explaining complex topics in simple terms, as this will reflect your capability to manage the flow of information between customers and the workshop.
✨Emphasize Organizational Skills
The job requires excellent organizational skills to manage multiple tasks efficiently. Prepare to discuss how you prioritize your workload and handle time management. Providing examples of how you've successfully managed competing demands in previous roles can strengthen your case.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and customer handling skills. Think about potential challenges a Service Advisor might face and how you would address them. This preparation will help you demonstrate your readiness for the role.
