At a Glance
- Tasks: Lead and coordinate exciting events, ensuring unforgettable experiences for guests.
- Company: Join a vibrant entertainment resort with a focus on fun and teamwork.
- Benefits: Flexible hours, free parking, team outings, and full uniform provided.
- Other info: Great opportunities for career progression in a dynamic environment.
- Why this job: Be at the heart of creating magical moments and making a real impact.
- Qualifications: Strong leadership skills and a passion for guest experiences.
The predicted salary is between 30000 - 40000 £ per year.
The Experience Supervisor is responsible for the planning, coordination, and delivery of residential sleepovers, badge group visits, resort experiences, activities, entertainment operations, and casting support. The role ensures exceptional guest experiences through effective team leadership, operational planning, health and safety compliance, and close collaboration with departments across the resort.
Key Responsibilities
- Plan, coordinate, and deliver all residential sleepovers and badge group activity days and stays.
- Act as the primary point of contact between our Call Centre Booking Team, Entertainment, and Resort teams for all matters relating to all residential sleepovers and badge group visits.
- Coordinate and communicate:
- Arrival information
- Guest numbers
- Accommodation requirements
- Food and dining arrangements
- Activity schedules
- Special requirements and guest communications
- Work alongside Catering Manager on guest allergy requirements and dining arrangements.
- Operational Planning & Scheduling
- Support the development and communication of shift plans across Resort, Theme Park operations, Activities, and G Live.
- Liaise closely and ensure effective resource allocation and team deployment across the business.
- Work with the Guest Experience Manager to manage labour hours and ensure operational delivery remains within budget.
- Supervise the daily activities and performance of Rangers and Resort Experience Cast.
- Ensure teams are fully briefed and prepared for daily operations.
- Monitor and support team welfare.
- Provide regular performance feedback, recognising achievements and addressing development areas.
- Promote a positive, professional, and guest-focused working culture.
- Health & Safety
- Complete and maintain all relevant Health & Safety documentation.
- Ensure compliance with Health & Safety requirements across all activities, rehearsals, and experiences.
- Oversee safe operation and storage of activity equipment.
- Maintain equipment inventories and identify replacement or new equipment requirements.
- Ensure all rehearsals, including evening sessions, are safely planned and communicated to relevant departments.
- Casting, Recruitment & Onboarding
- Work closely with the Talent Director to develop and implement casting strategies.
- Plan and deliver monthly audition days both onsite and externally.
- Manage communication with applicants throughout the recruitment process.
- Coordinate handovers to Managers.
- Support onboarding processes, including uniform ordering and distribution, training planning and coordination.
- Entertainment & Product Development
- Work closely with the Group Choreographer on product planning, show scheduling, character appearances, and character crew tool kits.
- Ensure the Talent Matrix remains accurate and up to date.
- Collaborate with the Central Team to plan and implement rehearsals for new products and resort experiences.
- Support the rollout of new entertainment and activity offerings.
- Training & Development
- Identify ongoing training requirements across teams.
- Work with SD to develop and implement training plans.
- Support continuous improvement through coaching, feedback, and development initiatives.
- Quality Assurance
- Monitor the quality and consistency of activities, shows, and guest experiences.
- Provide constructive feedback and recommendations for improvement.
- Ensure all products and experiences are delivered to agreed standards.
- Events & Seasonal Operations
- Support the planning, operation, and delivery of the Land of Lights event.
- Contribute to event planning, staffing, rehearsals, and operational execution.
- Ensure guest experience standards are maintained throughout seasonal events.
Key Measures of Success
- Successful delivery of sleepovers and badge group experiences.
- Achievement of labour budget targets.
- Strong Health & Safety compliance.
- Effective recruitment and onboarding of talent.
- High-quality delivery of entertainment and resort experiences.
- Positive team engagement, welfare, and performance.
Gulliver's is an equal opportunities employer.
Flexible Hours, Tickets for Friends and Family, Incentives & Rewards, Team Days Out, Full Uniform Supplied (including warm coats for colder months), Free On-site Parking, Opportunities for Progression.
Entertainment, Events & Experience Supervisor in Rotherham employer: Gulliversfun
Gulliver's is an exceptional employer that prioritises a vibrant and inclusive work culture, offering flexible hours and opportunities for progression within the entertainment and events sector. Located in Rotherham, employees benefit from competitive incentives, team outings, and comprehensive support, ensuring a rewarding experience while delivering unforgettable guest experiences. With a strong focus on health and safety compliance and continuous training, Gulliver's fosters professional growth and a positive team environment.
