Telesales Account Manager - (Bury St Edmund OR Dunbar based) in Bury St Edmunds
Greene King Bury St Edmunds About the role
Company Description
Join us at Greene King, the country's leading pub company and brewer, where our mission is to pour happiness into lives and become the pride of great British hospitality. We have something special, deeply rooted in our 220-year brewing and pub history, creating the business we are proudly known for today. Still today our 39,000 strong team are the guardians of what’s wholly British, the pub experience.
Job Description
As a Telesales Account Manager, you will support sales growth by managing and developing relationships with an allocated customer base while generating high-quality leads for the wider Greene King Sales Teams. You’ll spend your day speaking with customers and prospects over the phone, encouraging repeat business, promoting our product range, and delivering great customer service. This role can be based at either Abbot House (Bury St Edmunds) or the Belhaven (Dunbar) office.
Qualifications
- Manage and grow an existing customer base of around 200 accounts, encouraging repeat business and long-term relationships.
- Increase product range penetration by confidently recommending suitable Greene King products and services.
- Generate and qualify leads from an allocated prospect base, ensuring timely handover to Greene King Sales Teams.
- Deliver a high standard of customer service by resolving queries efficiently and maintaining regular customer contact.
- Meet agreed KPIs including call volumes, contact rates, call quality, sales targets and lead generation targets.
What you’ll bring…
- Previous experience in telesales, telemarketing or a customer-focused role.
- Strong verbal and written communication skills with the confidence to influence and handle objections.
- A customer-first mindset with the ability to build rapport and understand customer needs.
- Resilience, self-motivation and a positive attitude in a fast-paced, target-driven environment.
- Good listening skills and the ability to organise your workload effectively.
Additional Information
We’re all about rewarding our team’s hard work, that’s why…
- You’ll receive a competitive salary, pension contribution as well as:
- The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
- Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
- Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
- Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank.
- Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn £1,500 for referring them!
- Wagestream – access your wage before payday for when life happens.
- Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with three mobile along with many more.
Your tasks
Manage customer relationships and generate leads to support sales growth.
Your profile
Experience in telesales or customer-focused roles with strong communication skills.
What's also included
Competitive salary, discounts on food and drink, and career development opportunities.
Tech stack & ways of working
Telesales Account Manager - (Bury St Edmund OR Dunbar based) in Bury St Edmunds employer: Greene King
Greene King is an excellent employer, offering a vibrant work culture in the heart of Horsham where you can truly make a difference. With a focus on employee growth and development, we provide comprehensive training and career advancement opportunities, alongside competitive salaries and generous discounts at our venues. Join us to lead a passionate team in delivering exceptional experiences while enjoying the benefits of a supportive and dynamic environment.
Your perspectives
Be part of a team that pours happiness into lives and promotes British hospitality.
StudySmarter Expert Advice
Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
Show Your Skills Through Real-World Results
When targeting a full-time role like Telesales Account Manager - (Bury St Edmund OR Dunbar based) at Greene King, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Greene King. Tailor your message to explain why you’re drawn to them and how you can contribute as a Telesales Account Manager - (Bury St Edmund OR Dunbar based). Sometimes, a personal touch can grab attention faster than a generic application!
Some tips for your application 🫡
Show Off Those Sales Skills
In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Greene King
When writing your cover letter, make sure to tailor your message specifically for Greene King. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging
Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance
Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Greene King
Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Greene King that you understand the role and can hit the ground running in the sales game.
Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Greene King that you’re not just about numbers but also about building lasting connections in business development.
Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Greene King’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
Locations
- Bury St Edmunds
