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- Tasks: Manage train services and ensure timely delivery for an excellent customer experience.
- Company: Join GWR, a leading rail service provider committed to customer satisfaction and inclusivity.
- Benefits: Enjoy free rail travel, health care plans, discounts, and ongoing development opportunities.
- Why this job: Be part of a dynamic team that values innovation and supports your growth in a diverse environment.
- Qualifications: No specific experience needed; strong interpersonal skills and a basic understanding of railway operations are essential.
- Other info: Flexible working options available; we celebrate diversity and support all applicants.
The predicted salary is between 36000 - 60000 £ per year.
About the team: The Train Service Delivery team, based in the Integrated Control Centre in Swindon, is responsible for the day-to-day management and delivery of the GWR service to its customers. We deliver all components that make up the service, including managing the train plan, Customer Information, area operations, and when required, train service recovery.
About the job: The Train Service Manager role is responsible for ensuring that all elements of the train service are delivered as per the GWR timetable. Working with GWR colleagues in other functions as well as colleagues within Network Rail to provide the best possible journey experience for our customers.
Your main responsibilities will be:
- Contribute to the overall delivery of the timetable promise to customers by the most appropriate and expedient means. Initiative & innovation will be essential.
- Proactively monitor live train running in area of responsibility through optimum use of TRUST & mapping systems, preventing wherever possible regulation of our trains that would be detrimental to GWR business interests.
- Be able to make effective and creative use of all resources available to the business, for example fleet, area ops managers etc in order to deliver the train service that meets our customers needs and expectations.
- Maintain high level of contact with Network Rail Routes and stations to influence train performance in instances where services are disrupted for any reason.
- Ensure relevant systems are updated promptly and proactively.
- Implement the appropriate contingency plans and service recovery plans during times of disruption.
- Contribute to the daily company log, incorporating business issues, incidents, service monitoring, and regulation issues.
You’ll need to be:
- Calm under pressure
- Able to react confidently in a rapidly changing environment
- Able to understand impact of decisions in the medium to long term.
- Able to influence and communicate across all levels
As a minimum, you will need to have:
- Proven interpersonal skills and the ability to integrate into the activities of a multidisciplinary team are essential.
- A reasonable understanding of railway operations
- Full understanding of GWR train services, customer requirements and route geography
- Follow process and procedures linked to the role's competence management.
- Ability to make quick but informed decisions especially in times of disruption
No specified experience in train service management is necessary, however desirable experience in the following:
- Railway Operations
- Front-line customer roles
Working Pattern: Shift Pattern – Yes 24/7
The Reward: As well as a great team environment and comprehensive training, all GWR colleagues enjoy a range of benefits including on-going development, defined benefit pension scheme, free rail travel across the GWR network for you and your family, company-sponsored health care plan, discounted shopping and gym membership and an employee assistance programme.
We all belong at GWR. This is our vision for providing an inclusive environment for all our colleagues, ensuring all candidates have an equal opportunity to access meaningful employment. We value our differences such as age, gender, LGBTQIA, ethnicity, religion and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent. We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.
We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.
If you require additional support to complete your application due to a disability or neurodivergent condition such as dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.
Train Service Manager employer: Great Western Railway (GWR)
Contact Detail:
Great Western Railway (GWR) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Train Service Manager
✨Tip Number 1
Familiarise yourself with GWR's services and operations. Understanding the specific routes, customer expectations, and the overall train service delivery will give you a significant edge during interviews.
✨Tip Number 2
Network with current or former employees in similar roles. They can provide valuable insights into the day-to-day responsibilities and challenges of a Train Service Manager, helping you prepare better for the role.
✨Tip Number 3
Demonstrate your ability to handle pressure by sharing examples from past experiences where you've successfully managed disruptions or made quick decisions. This will showcase your suitability for the fast-paced environment at GWR.
✨Tip Number 4
Highlight your interpersonal skills and ability to work within a multidisciplinary team. Prepare to discuss how you've effectively communicated and influenced others in previous roles, as this is crucial for the Train Service Manager position.
We think you need these skills to ace Train Service Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Train Service Manager. Familiarise yourself with GWR's service delivery and how it impacts customer experience.
Tailor Your CV: Highlight relevant skills and experiences that align with the job description. Emphasise your interpersonal skills, ability to work under pressure, and any understanding of railway operations.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how your past experiences have prepared you for the challenges of this position.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Great Western Railway (GWR)
✨Understand the Role
Make sure you have a solid grasp of what the Train Service Manager role entails. Familiarise yourself with GWR's services, customer expectations, and the importance of timely train operations. This will help you demonstrate your knowledge during the interview.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss how you've handled challenging situations in the past, especially under pressure. Think of examples where you had to make quick decisions or implement contingency plans, as this is crucial for the role.
✨Communicate Effectively
Since the role requires influencing and communicating across various levels, practice articulating your thoughts clearly. Use examples that highlight your interpersonal skills and ability to work within a multidisciplinary team.
✨Demonstrate Initiative and Innovation
The job description emphasises the need for initiative and innovation. Prepare to share ideas on how you could improve train service delivery or enhance customer experience, showing that you're proactive and forward-thinking.
