Salary is £34,174 per annum during training, rising to £39,895 per annum after training (based on a 35 hour week). Close date for applications is Tuesday 3rd June 2025.
We are looking for people who are passionate about delivering excellent customer service to our customers on board. As a Train Manager you will be positive and proactive, undertaking many tasks in order to make every journey great. Your responsibilities will include:
- Checking and selling tickets
- Issuing payment notices
- Advising customers about their journey by communicating individually and in groups, always being aware of their individual needs
Working a variety of shift patterns almost around the clock and seven days per week – flexibility is essential to this role. Average hours are 35 per week. You will face many different challenges whilst working on board the train, so you need to be able to deal with the unexpected in a calm way, but also be outgoing and confident.
You will provide an excellent standard of customer service and safety at all times, ensuring that we always provide a professional position for our business and develop a strong competitive advantage. You will ensure the train environment is comfortable by:
- Fixing and reporting defective equipment
- Maintaining the passenger information system
- Managing luggage issues
Maintaining excellent customer service, you will work with the On-Board Team to ensure that our customers have a memorable experience every time they travel with CrossCountry. Safety is vitally important at all times, as you may be responsible for the safety of 300 customers and colleagues, so you must know and apply all procedures and regulations at all times and be prepared to take the lead should any critical situation demand it.
To apply for this role, please submit your current CV and a covering letter clearly demonstrating (with evidence/examples) your following skills and experience:
- A proven track record of excellent customer service
- Describe how you are doing an outstanding job in your current/most recent role
- Experience of showing responsibility within previous roles
- Evidence of following rules & regulations in the workplace
- Evidence of using your own initiative and thinking on your feet to different situations
- Ability to work within a team and on your own
- Computer Literate
- Ability to deal appropriately with difficult situations
- Attention to detail and prioritise your duties
- Live within 1 hour of the location you are applying for
Applications without a covering letter will not be considered. Please note, Train Manager positions are safety critical and the successful applicants will require a safety critical medical. Any offer will also be subject to a satisfactory DBS check. We acknowledge the importance of our people's diverse experiences, talents and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success.
Train Managers- Birmingham New Street - London employer: CrossCountry trains
As a Train Manager at CrossCountry, you will join a dynamic team dedicated to delivering exceptional customer service in a fast-paced environment. Our commitment to employee growth is reflected in our comprehensive training programmes and flexible shift patterns that accommodate work-life balance. Located at Birmingham New Street, you will benefit from a vibrant city atmosphere while contributing to a culture that values diversity and inclusion, ensuring every journey is memorable for our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Train Managers- Birmingham New Street - London
✨Connect with Local Logistic Groups
Dive into local transportation and logistics groups on platforms like Facebook or LinkedIn. Show up to their meetups if you can – it's a great way to network with industry pros who can share insights, job openings, or even refer you to their own company.
✨Get Behind the Wheel of Job Boards
Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!
✨Leverage Internships & Graduate Schemes
Many companies in transportation and logistics offer graduate schemes and internships that can pave the way to full-time positions. Don't shy away from applying; even a short stint can make a solid impact on your CV and get your foot in the door at companies like CrossCountry trains.
✨Apply Directly with Us!
When you find openings at great companies, make sure to apply directly through our website. It not only shows your initiative but also helps us to help you get noticed by CrossCountry trains. Every application gets us one step closer to landing that full-time gig!
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at CrossCountry trains, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
Quantify Your Achievements:Numbers speak volumes in logistics! If you've optimised routes, reduced delivery times, or improved customer satisfaction, mention those incredible stats in your CV. This gives us concrete evidence of your impact and showcases your problem-solving skills.
Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at CrossCountry trains and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into CrossCountry trains. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at CrossCountry trains
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at CrossCountry trains.
✨Show Off Your Attention to Detail
In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to CrossCountry trains.
