Entry Level/ Field Service Engineer - Luton

An excellent entry point into engineering. If you’re early in your engineering career and motivated by problem-solving, technology, practical work, good attention to detail, and understanding the importance of job-related admin, this role offers a strong foundation and clear development opportunities. Field service experience isn’t essential; however, we’re looking for some work experience in a customer-facing environment that can demonstrate reliability, punctuality, and adherence to scheduled working hours — we’re hiring for potential.

This is a field role, so start/finish times vary with customer needs and travel. Core hours apply; however, because of the nature of the job, flexibility is required.

This role includes participation in a weekend/bank holiday support rota with additional pay. Potential of additional earnings through Weekend and Bank Holiday Rota participation. Opportunities to earn more by taking on additional weekend cover when available. Plus potential bonus and salary progression, subject to performance and business results.

Progression opportunities exist for the right person, including:

• Technical progression (advanced diagnostics, product expertise, specialist support).
• Leadership/management progression (coaching, planning, field leadership).

Key Responsibilities

Start your day from home, head to customer sites, and manage jobs through our field service system. Meet the customer, understand the issue, and keep them updated as you resolve the problem. Use a Windows laptop to review system logs, run checks, and record your work. Carry out basic connectivity and setup tasks (LAN connections, IP settings, accessing device interfaces). We teach this step-by-step. Complete preventative maintenance (cleaning, checks, basic adjustments) and replace modules/parts when needed. Test the equipment and clearly document what you’ve done before leaving. Use quieter time for structured learning and training modules.

You’ll work to agreed service levels (SLAs) that help keep customer sites running. Most work is planned maintenance and scheduled visits. When a site has a time-critical issue, you’ll prioritise it with support from scheduling and technical teams. Our aim is always a first-time fix and minimal disruption for the customer.

Training & Support

Structured onboarding and shadowing. Product training and access to learning modules/Academy development. Ongoing support from schedulers, technical support, and field leadership.

What we’re looking for

Essential:

• Full UK driving licence.
• Interest and understanding of engineering/technology (college course, projects, hobbies or practical experience).
• Comfortable using a Windows laptop and learning new software.
• Some experience of a workplace environment (e.g., part-time job, placement, internship, volunteering or similar) that shows you can be reliable, punctual and customer focused.
• A professional, customer-friendly approach — you represent GLORY on site.

Preferred:

• Some basic networking knowledge (e.g., using Ethernet/LAN, understanding IP addresses, simple connectivity checks).
• Networking self-check (preferred): If you’ve ever set a static IP, logged into a router, or fixed a “no internet” problem at home, not just followed the steps but understand the logic behind them — you’ll fit right in.
• Great fit backgrounds, (examples): college leavers from engineering/IT/technical courses; PC builders; retail/hospitality/customer service roles; practical hobbyists (vehicles/bikes, electronics, DIY repairs, Arduino/Raspberry Pi).

Job Benefits

• 25 days' holiday a year plus bank holidays with the opportunity to buy up to five additional days.
• Company Car.
• Competitive company pension scheme.
• Ongoing training and development.
• Private medical insurance for all employees (enhanced membership can be purchased for other family members).
• Dental insurance for all employees.
• Life assurance.
• Income protection scheme.
• Employee assistance programme.
• Employee Wellbeing events and Mental Health First Aiders.
• Employee My Benefits portal offering extensive retail discounts.