At a Glance
- Tasks: Service and maintain high-speed cash-handling equipment while building strong customer relationships.
- Company: Join a leading company in cash-handling solutions with a focus on innovation.
- Benefits: Enjoy 25 days holiday, a company car, and comprehensive health insurance.
- Other info: Flexible working with opportunities for personal growth and development.
- Why this job: Kickstart your career with hands-on experience and ongoing training in a dynamic environment.
- Qualifications: Engineering qualification and mechanical competence required; customer service skills are a must.
The predicted salary is between 31500 - 38500 £ per year.
Description
Field Service Engineer operates directly in the designated field territory and services/maintain company equipment while forging good business relationships with our customers.
Is responsible for the direct management of all aspects of total customer service and works independently to troubleshoot and repair a variety of high-speed cash-handling equipment, tracking and management of parts/tools and staying abreast of changes in technical and functional elements of Glory Global Solutions equipment.
- Department
- Service - Field Service
- Location
- UK/Knutsford
Key Responsibilities
- Responsible for the installation, maintenance, repair and upgrade of equipment in the field and provides customer/internal training as required
- Investigates technical issues/warranty failures/ in field failures and can resolve issues by the most efficient and economical manner keeping Product Specialists and Service Management informed of ongoing actions/solutions.
- Liaises with local Service Centre/partners to receive/discuss work/schedule workload in the most efficient manner taking into consideration site location, priority and cost implications
- Plans and prioritises workload to achieve business aims and meet customer needs
- Effectively diagnoses system problems and provides solutions for repair while keeping customer apprised of progress especially during maintenance/downtime of a machine
- Documents system problems and preventative maintenance in customer site log
- Gathers and records machine information to monitor performance
- Completes machine installations, Engineering Change Notices (ECN) that affect system upgrades and hardware/software upgrades that may require technical assistance
- Make recommendations for improving service, reliability and performance of equipment
- Escalates difficult technical problems by seeking timely advice or assistance from technical support
- Establishes preventative maintenance schedules and implements according to company specifications
- Assigned other job responsibilities within scope of position and to meet business demands
Qualifications
Skills, Knowledge & Expertise
- Must have a recognised engineering qualification with post qualification experience in a support role.
- Required Skills And Competencies
- Mechanically competent to a high standard
- Understands local Health and Safety regulations and works within company guidelines
- Effectively represents the Company whilst meeting the needs of the business partner; develops partner relationships through trust and performance
- Is flexible and can prioritise, plan and monitor own activity, performance and progress.
- Possesses first class customer service and communication skills; written and oral
- Logical trouble shooting skills and capability to isolate problems at PCB or component level
- Ability to effectively work with electric schematics, logic diagrams, and mechanical drawings
- Understanding of AC/DC power distribution and digital/analogue circuitry
- Must be available for on call (on some weekends)
- Must be able to work autonomously and with minimal supervision
- Working knowledge of personal computers especially Microsoft Office, navigation across network sites and email communication
- Holder of a Drivers Licence
- Job Benefits
- 25 days' holiday a year plus bank holidays with the opportunity to buy up to five additional days
- Company Car
- Competitive company pension scheme
- Ongoing training and development
- Private medical insurance for all employees (enhanced membership can be purchased for other family members)
- Dental insurance for all employees
- Life assurance
- Income protection scheme
- Employee assistance programme
- Employee Wellbeing events and Mental Health First Aiders
- Employee My Benefits portal offering extensive retail discount
- #J-18808-Ljbffr
Entry Level/ Field Service Engineer – Slough and Surrounding areas in Knutsford employer: GLORY
GLORY is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for a Technical Project Manager to thrive. With a strong emphasis on employee growth and development, you will have access to ongoing training and career advancement opportunities while working on impactful projects in a dynamic field. Located in the UK, our team enjoys a supportive environment that values work-life balance and encourages creative problem-solving.
StudySmarter Expert Advice🤫
We think this is how you could land Entry Level/ Field Service Engineer – Slough and Surrounding areas in Knutsford
✨Tap into Engineering Societies
If you're looking for an entry-level engineering role, get involved with engineering societies or organisations at your university. These groups often hold networking events, workshops, and job fairs that are perfect for connecting with potential employers like GLORY.
✨Showcase Your Projects
As an entry-level candidate, don't underestimate the power of a solid portfolio. Take the time to document your engineering projects, whether they're from university or personal initiatives. Share them on platforms like GitHub or your own website to catch the attention of companies like GLORY.
✨Engage with Online Forums
Join popular engineering forums like 'Engineering Stack Exchange' or subreddit communities related to your field. These platforms not only allow you to ask questions and seek advice, but you can also find job postings and connect with professionals who might lead you to opportunities at companies like GLORY.
✨Attend Job Fairs & Open Days
Keep an eye out for job fairs and open days hosted by engineering firms or local universities. These events are golden opportunities to meet recruiters face-to-face. You can have direct conversations and leave a memorable impression, especially with firms like GLORY who might be looking for fresh talent.
We think you need these skills to ace Entry Level/ Field Service Engineer – Slough and Surrounding areas in Knutsford
Some tips for your application 🫡
Show Off Your Projects:Engineering is all about practical application, so don’t shy away from showcasing your projects! Include any relevant coursework, personal projects, or even team collaborations that highlight your engineering skills. If you’ve dabbled with CAD software, programming, or circuit design, mention these experiences in your CV or portfolio.
Technical Skills Matter:For an entry-level engineering role, we need to see a solid grasp of key technical skills. Make sure to list any software or tools you’re familiar with, like MATLAB, AutoCAD, or specific programming languages. If you’ve got any certifications (like a relevant software course), throw those in too—they can really boost your profile!
Tailor Your CV for Engineering:Make your CV stand out by tailoring it to the engineering field; keep it clear and concise. Use bullet points to highlight your educational background, internships, or coursework that aligns with the engineering principles. Remember, we’re looking for clarity and relevance, so avoid fluff—be as specific as possible about your skills and experiences.
Craft a Genuine Cover Letter:Your cover letter is your chance to show some personality! Explain why you're passionate about engineering and why you're excited to work with GLORY. Share what you hope to learn in this entry-level position and how you can contribute to their projects. Let your enthusiasm shine through!
How to prepare for a job interview at GLORY
✨Brush Up on Your Engineering Basics
Since this is an entry-level engineering position at GLORY, make sure you’ve got a solid grasp of fundamental engineering principles. Be prepared for technical questions that test your understanding of core concepts and prepare to explain how you’d apply them in real-world scenarios.
✨Show Off Your Projects and Portfolios
As an entry-level candidate, highlighting any relevant projects during your studies or internships can really set you apart. Make a portfolio showcasing your work, designs, or any practical application of your engineering skills. Don't forget to discuss the challenges you faced and how you overcame them!
✨Practice Problem-Solving on the Spot
In engineering interviews, you might encounter real-time problem-solving or case study scenarios. Brushing up your analytical skills and being able to think aloud as you tackle these problems can demonstrate your potential to the interviewers at GLORY.
✨Connect Your Passion with the Role
Since it’s an entry-level position, showcasing genuine enthusiasm for engineering and your long-term commitment can go a long way. Talk about how this role aligns with your career goals and what motivates you to contribute to GLORY specifically.
