At a Glance
- Tasks: Manage and customise Jira Service Management to enhance business processes.
- Company: Join a forward-thinking organisation dedicated to educational excellence.
- Benefits: Enjoy competitive salary, generous leave, and flexible benefits.
- Other info: Dynamic team environment with opportunities for professional growth.
- Why this job: Make a real impact by improving IT service processes with innovative tech.
- Qualifications: Degree in IT or relevant experience; JSM knowledge preferred.
The predicted salary is between 35000 - 45000 £ per year.
Description
JOB TITLE
Jira Developer (Jira Service Management - JSM)
REPORTS TO TITLE
Product Manager
BUSINESS FUNCTION/ SUB-FUNCTION
MD Office / IT Systems
LOCATION
Manchester or Leeds
ROLE PURPOSE
The Jira Developer is responsible for managing, configuring, and maintaining GBS’s Jira Service Management (JSM) platform.
This role ensures the system supports business and IT service processes efficiently, aligns with ITIL standards, and enables continuous improvement across GBS operations.
ROLE and RESPONSIBILITIES
Configuration & Customisation
- Design, configure, and maintain Jira Service Management workflows, fields, forms, and automation rules.
- Develop and maintain business rules, scripts, and APIs to support process automation and integration.
- Integrate Jira Service Management with other enterprise tools and systems through APIs.
- Ensure platform stability, security, and compliance with organizational policies.
Operations & Process Management
- Collaborate with stakeholders to gather requirements and translate them into technical solutions.
- Administer user accounts, roles, and permissions within JSM.
- Implement and support ITIL-based processes: Incident, Problem, Change, and Service Request Management.
- Oversee and manage the incident management process within the ITSM platform.
- Manage change control processes, ensuring updates are documented, tested, and deployed with minimal disruption.
- Ensure that changes are documented, tested, and implemented with minimal disruption.
- Maintain accurate IT asset data and track hardware and software lifecycle using Jira’s asset management capabilities.
Reporting & Continuous Improvement
- Analyse data to identify trends and recommend process or system improvements.
- Provide insights and recommendations for continuous improvement.
- Ensure platform security, stability, and compliance.
- Provide user support, guidance, and training on Jira Service Management features
- Promote collaboration and knowledge sharing within the GBS support service.
ESSENTIAL SKILLS and EXPERIENCE
- Bachelor's degree in Information Technology, Computer Science, or relevant experience in related field.
- Demonstrable experience administering or developing within JSM or other ITSM tools (e. g. Service Now, BMC Remedy, Fresh Work) or similar.
- Strong understanding of ITIL processes and ITSM best practices.
- Strong technical skills around API’s and related automation.
- Knowledge of AI Tools, Framework, governance, and ITSM best practices and industry standards.
- Excellent problem-solving skills and attention to detail.
- Strong written and verbal communication skills.
- Excellent communication skills and the ability to explain technical concepts to non-technical users.
- Effective stakeholder and solution management.
DESIRABLE SKILLS and EXPERIENCE
- ITIL Foundation Certification, Atlassian Certified Professional, Jira Certified Developer.
WHAT WE OFFER
- Salary dependent on experience
- 25 days annual leave, plus 8 public holiday
- 1-day extra leave per year of service, up to a maximum of 5 days
- Workplace pension scheme
- Tuition reimbursement for career development courses
- Flexible Benefits: Cycle to Work, Workplace Nursery, Tech scheme and much more
- Perks@Work discounts platform, wellbeing centre and much more
- Reward and recognition programme
- £500 award employee referral scheme
- Discretionary annual performance bonus
"I joined GBS in 2025 at a pivotal time in its journey towards excellence.
Working to create the best learning environment for our students is a very exciting and rewarding exercise.
Everyone in the organisation works together to make a huge difference to those who have not had access to higher education before.".
-(Professor Peter Flew, Vice Provost).
JIRA Developer in Manchester employer: GEDU Global Education
At GEDU Global Education in Leeds, we pride ourselves on fostering a supportive and collaborative work environment that prioritises student success. Our flexible scheduling options, generous benefits package including 25 days of annual leave and tuition reimbursement, and commitment to professional development make us an exceptional employer for those passionate about education and coaching. Join us to make a meaningful impact on students' academic journeys while enjoying a culture that values growth and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land JIRA Developer in Manchester
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what GEDU Global Education values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges GEDU Global Education might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at GEDU Global Education!
✨Direct Apply to GEDU Global Education
Let's not forget to apply directly through the GEDU Global Education website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace JIRA Developer in Manchester
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at GEDU Global Education.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at GEDU Global Education. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at GEDU Global Education
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
