At a Glance
- Tasks: Support students and faculty by managing academic records and ensuring smooth operations.
- Company: Dynamic educational institution dedicated to transforming lives through education.
- Benefits: Generous annual leave, pension scheme, tuition reimbursement, and flexible perks.
- Other info: Opportunities for professional growth and a commitment to diversity and inclusion.
- Why this job: Make a real impact on students' academic journeys in a supportive environment.
- Qualifications: Experience in higher education, strong IT skills, and excellent communication abilities.
The predicted salary is between 31500 - 38500 £ per year.
Department: Registry
Location: London, Leeds, Birmingham and Manchester (On-Site)
Type of Contract: Permanent/Full-Time
Salary: £27,500
Our Vision: Changing Lives through Education
What We Do: Our Registry department supports every stage of the student journey by managing records, enrolment, assessments, and graduation to ensure a smooth, accurate and high-quality experience for all our students.
The Role: As an Academic Service Administrator, you will play a vital role in shaping the student experience by delivering exceptional administrative support and ensuring smooth academic operations. You will be acting as the vital link between faculty, students and institutional success. If you are passionate about higher education, thrive in a fast-paced environment and want to make a genuine impact in education, why don't you apply now and help us create a positive academic journey for every student! The Academic Services Administrator will provide support to all staff within the Academic Services Team and wider Registry Team. You will be responsible for specific administrative support within the area of Academic Services. This role is not eligible for visa sponsorship!
What the role involves:
- Processing student withdrawals, interruption of studies, cancellations etc. within the agreed time scales to ensure departmental KPIs are met.
- Update the Student Record System on a daily basis, ensuring accuracy of the data being inputted.
- Support Enrolment activities for all partners.
- Support the administration for the preparation of Assessment Boards.
- Deal with queries by telephone, letter, e-mail and face to face from academic and Professional Services colleagues and students in relation to all areas of Academic Services.
- Inputting of board outcomes onto Student Records System.
About You:
- Higher Education experience
- Customer/student focused approach.
- Strong IT skills with proficiency in MS Office applications such as Excel, Word, Outlook Mail.
- Excellent communication skills both via email and telephone as well as confident in dealing with all levels of staff.
- Good attention to detail.
- Ability to work well as part of a team.
- Ability to work under pressure and to deadlines.
- Willingness to work additional hours at peak periods as necessary to ensure deadlines are met and a willingness to accept travel between university sites and occasional travel off-site.
- Ability to handle confidential and sensitive information, within the requirements of GDPR.
- At peak periods there may be a requirement to work flexibly as necessary and a willingness to travel between GBS sites as required.
Desirable:
- A can-do attitude with well-developed problem-solving skills.
- Ability to use initiative and judgement to resolve matters.
What we offer:
- 25 days annual leave, plus 8 public holidays.
- 1-day extra leave per year of service, up to a maximum of 5 days.
- Workplace pension scheme.
- Tuition reimbursement for career development courses.
- Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more.
- Perks@Work discounts platform, wellbeing centre and much more.
- Reward and recognition programme.
- £500 award employee referral scheme.
- Discretionary annual performance bonus.
GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.
Academic Services Administrator in London employer: GEDU Global Education
At GBS, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that prioritises employee wellbeing and professional growth. Our Birmingham location provides a vibrant environment where you can make a meaningful impact while enjoying generous benefits such as 25 days of annual leave, flexible working options, and a commitment to career development through tuition reimbursement. Join us in our mission to change lives through education, and be part of a team that genuinely cares about making a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Academic Services Administrator in London
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We think you need these skills to ace Academic Services Administrator in London
Some tips for your application 🫡
Show Off Your Passion for Learning:When applying for a role in digital learning and education at GEDU Global Education, make sure to sprinkle your application with examples of your enthusiasm for teaching and learning technologies. Share specific experiences where you've used, designed, or implemented digital learning solutions, as this shows us that you truly get the field.
Highlight Relevant Education and Certification:In the digital learning space, having a strong educational background can set you apart. Don't shy away from showcasing your degrees, certifications, or relevant courses related to e-learning, instructional design, or educational technology. We love seeing candidates who have actively invested in their learning journey!
Tailor Your CV to the Role:Your CV is your first impression, so let's make it count! Focus on your skills directly related to digital learning, such as course development, learning management systems, and data analysis. Be sure to show measurable results from your past roles to demonstrate your impact and effectiveness.
Craft a Compelling Cover Letter:In your cover letter, express not just your qualifications, but your vision for the future of digital education. Discuss how your experiences align with the mission of GEDU Global Education and highlight any innovative ideas you might have for enhancing learning experiences. This is your chance to connect with us on a deeper level!
How to prepare for a job interview at GEDU Global Education
✨Get Hands-On with Learning Technologies
Familiarise yourself with common digital learning tools and platforms, like LMS systems or authoring tools that GEDU Global Education might use. Understanding these will give you an edge and show you’re ready to jump in from day one!
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Prepare a portfolio of your past projects if you have them, or create sample lesson plans or digital content demos. Being able to discuss your creative approach to engaging students can really set you apart in a full-time role at GEDU Global Education.
✨Brush Up on Educational Trends
Stay in the loop with the latest trends in digital education, like gamification or personalised learning experiences. This will help you engage in meaningful discussions during the interview and demonstrate your passion for the field.
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Expect to be asked about your experience working collaboratively with educators or other stakeholders. Consider discussing how you've contributed to a team effort in creating engaging educational content or improving student outcomes.
