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- Tasks: Lead IT operations, manage ticket workflows, and support system configurations.
- Company: Join a globally recognized Fintech leader driving technology innovation.
- Benefits: Enjoy hybrid work flexibility, AWS certification sponsorship, and a competitive salary package.
- Why this job: Make a real impact while advancing your IT career with exposure to software and cloud engineering.
- Qualifications: Strong IT support experience, basic SQL and Java skills, and a proactive team player attitude.
- Other info: Earn up to £40,000 plus a 10% performance bonus.
The predicted salary is between 24000 - 48000 £ per year.
Lead IT Support Engineer – We are on the lookout for a Lead IT Support Engineer to join the team of a globally recognized Fintech business that is at the forefront of Technology innovation. If you’re looking to make a real impact while advancing your career in IT, this is the role for you. The Role: As a Lead IT Support Engineer , you’ll play a pivotal role in ensuring smooth IT operations across the organization. You’ll manage ticket workflows, assist in configuring systems, and help maintain a high standard of service delivery. This is a fantastic opportunity to gain exposure to both software development and cloud engineering, setting the stage for your next career move. Key Responsibilities: Act as a point of escalation for the Service Desk team. Manage and resolve IT tickets efficiently while providing exceptional support. Review and approve system configurations. Upskill junior team members and share best practices. Work collaboratively with the Problem Manager to proactively prevent issues. What We’re Looking For: Strong experience in IT support with a focus on ticket management. Solid understanding of IT infrastructure and systems. Can read and write a basic level SQL and Java Code. Excellent problem-solving and communication skills. Eagerness to learn and develop new technical skills. Team player with a proactive approach to challenges. What’s on offer: Career Growth: Learn new programming languages and gain hands-on cloud engineering experience. Certifications: We’ll sponsor your AWS certifications to help you achieve your goals. Hybrid Work: Enjoy the flexibility of working 2-3 days a week in our Swindon office. Competitive Package: Earn up to £40,000 plus a 10% performance bonus. If you are looking for your next opportunity then please APPLY NOW for immediate consideration.
Lead IT Support Engineer employer: Fynity
Contact Detail:
Fynity Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead IT Support Engineer
✨Tip Number 1
Familiarize yourself with the specific IT support tools and ticket management systems commonly used in the fintech industry. This knowledge will not only help you stand out but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Brush up on your SQL and Java skills, even if it's just at a basic level. Being able to showcase your coding abilities during discussions can set you apart from other candidates.
✨Tip Number 3
Highlight any experience you have in mentoring or upskilling junior team members. This aligns perfectly with the role's responsibilities and shows that you're a team player who values collaboration.
✨Tip Number 4
Prepare to discuss how you've proactively prevented IT issues in the past. Sharing specific examples will illustrate your problem-solving skills and proactive approach, which are key qualities for this position.
We think you need these skills to ace Lead IT Support Engineer
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Lead IT Support Engineer position. Highlight the key responsibilities and required skills, and think about how your experience aligns with them.
Tailor Your CV: Customize your CV to emphasize your relevant IT support experience, particularly in ticket management and system configurations. Include specific examples of how you've resolved IT issues and supported team members.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your eagerness to learn new technologies. Mention your problem-solving skills and how you can contribute to the team’s success.
Highlight Technical Skills: In your application, make sure to mention your familiarity with SQL and Java, as well as any other technical skills that are relevant to the role. This will demonstrate your capability to handle the technical aspects of the job.
How to prepare for a job interview at Fynity
✨Showcase Your IT Support Experience
Be prepared to discuss your previous roles in IT support, especially focusing on ticket management. Highlight specific examples where you efficiently resolved issues and improved service delivery.
✨Demonstrate Technical Knowledge
Brush up on your understanding of IT infrastructure and systems. Be ready to answer questions related to SQL and Java, as well as how they apply to the role of a Lead IT Support Engineer.
✨Emphasize Problem-Solving Skills
Prepare to share instances where you've successfully tackled complex problems. Use the STAR method (Situation, Task, Action, Result) to structure your responses and illustrate your thought process.
✨Highlight Team Collaboration
Discuss your experience working in teams and how you've contributed to upskilling junior members. Show that you value collaboration and are proactive in sharing best practices with your colleagues.
