At a Glance
- Tasks: Provide top-notch customer support and resolve technical issues in a fast-paced environment.
- Company: Join a leading employee-owned IT solutions provider dedicated to innovation and excellence.
- Benefits: Enjoy a competitive salary, hybrid work model, performance bonuses, and profit sharing.
- Why this job: Kickstart your IT career with full training and a supportive team culture focused on growth.
- Qualifications: No experience needed; just bring your passion for tech and a positive attitude!
- Other info: Become a 'Product Champion' and gain expertise while helping others.
The predicted salary is between 28800 - 43200 £ per year.
Our client, a leading employee-owned IT solutions provider, is seeking a dynamic and motivated IT Support Engineer to join their team. This entry-level role offers the perfect opportunity for individuals eager to launch their careers in IT, with full training and development provided. No prior experience or qualifications in the industry are required, just a passion for technology and a commitment to delivering excellent customer service., * Handle incoming service requests from clients and provide outstanding customer support
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Diagnose and resolve technical issues while maintaining top-tier technology and security standards
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Communicate effectively with customers, team members, and management to ensure seamless service delivery
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Monitor and manage your ticket queue in a fast-paced environment, adhering to strict Service Level Agreements (SLAs)
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Multi-task and stay organised while balancing customer calls, emails, and system alerts
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Stay calm and positive under pressure to ensure a smooth customer experience
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Strong verbal and written communication skills
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Ability to work quickly and accurately in a dynamic environment
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Exceptional attention to detail and problem-solving skills
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A positive, can-do attitude, even under pressure
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Willingness to become a ‘Product Champion,’ gaining expertise in a specific tool and training others
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Competitive salary with performance bonuses
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Hybrid working model
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Extensive training and development opportunities
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Profit share scheme for all employees
IT Support Engineer employer: Morgan Jones
Contact Detail:
Morgan Jones Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Familiarize yourself with common IT support tools and technologies. Even if you don't have prior experience, understanding the basics of ticketing systems and remote support software can give you a leg up during the interview process.
✨Tip Number 2
Practice your communication skills! Since this role emphasizes customer service, being able to clearly explain technical issues and solutions will be crucial. Consider role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Show your passion for technology by staying updated on the latest trends and developments in the IT industry. Mentioning recent advancements or tools during your conversation can demonstrate your enthusiasm and commitment to the field.
✨Tip Number 4
Be prepared to discuss how you handle pressure and multi-tasking. Think of examples from your past experiences where you successfully managed multiple tasks or resolved conflicts, as this will resonate well with the fast-paced environment described in the job listing.
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Highlight Your Passion for Technology: In your application, make sure to express your enthusiasm for technology. Share any personal projects or experiences that demonstrate your interest in IT, even if they are not formal work experiences.
Emphasize Customer Service Skills: Since the role requires excellent customer service, include examples from your past where you successfully assisted others, whether in a professional or personal context. This could be anything from helping friends with tech issues to volunteering.
Showcase Communication Skills: Effective communication is key in this role. Use clear and concise language in your application. Consider including a brief example of how you've communicated effectively in a challenging situation.
Demonstrate Problem-Solving Abilities: Provide specific instances where you've encountered a problem and how you resolved it. This could be related to technology or any other area, as it shows your ability to think critically and act decisively.
How to prepare for a job interview at Morgan Jones
✨Show Your Passion for Technology
Make sure to express your enthusiasm for technology during the interview. Share any personal projects or experiences that demonstrate your interest, even if they are not professional. This will show the interviewer that you are genuinely excited about the role.
✨Demonstrate Customer Service Skills
Since this role emphasizes excellent customer service, prepare examples of how you've successfully handled customer interactions in the past. Even if your experience is limited, think of situations where you helped someone solve a problem or provided support.
✨Prepare for Technical Scenarios
While no prior experience is required, it’s beneficial to familiarize yourself with common technical issues and solutions. Be ready to discuss how you would approach diagnosing and resolving a hypothetical technical problem.
✨Emphasize Your Organizational Skills
In a fast-paced environment, being organized is key. Talk about how you manage multiple tasks or prioritize your workload. You could mention tools or methods you use to stay on top of your responsibilities, which will highlight your ability to handle the ticket queue effectively.