The role acts as Fusion21's senior operational lead for the delivery of business development, sales and account management. The postholder leads the day-to-day operation and performance of the Membership service, turning the Commercial Strategy and Sales Strategy into coordinated regional activity, a healthy and well-governed opportunity pipeline, effective account management and sustained member growth.
Working within the strategic direction set by the Associate Director; Commercial, the role is accountable for the consistent execution of member acquisition, opportunity qualification, sales progression, relationship management, retention and account growth activity. The postholder ensures resources are focused on priority markets and accounts, teams work to clear standards and performance expectations, and our CRM provides an accurate and forward-looking view of activity and outcomes.
The role works closely with Procurement, Technical, Marketing, Finance, Data and Social Value colleagues to coordinate customer activity across the lifecycle, secure effective handovers into delivery and maintain relationship ownership after award. As an operational leader, the postholder provides constructive insight and recommendations to the Associate Director; Commercial while remaining accountable for service, people leadership, performance improvement and member experience.
To apply - Please use the link provided and provide a covering letter setting out what you would bring to the Senior Membership Lead role. We are particularly interested in your experience of leading commercial and relationship activity, turning strategic priorities into effective delivery, building and developing teams, and using insight and evidence to improve performance and outcomes. Please support your application with relevant examples and measurable outcomes wherever possible.
Closing date - 7th December 2026
Interviews - 10th - 15th December 2026
Senior Membership Lead in Knowsley employer: Fusion21
Fusion21 is an exceptional employer that fosters a collaborative and innovative work culture, where the Campaigns Manager plays a pivotal role in shaping impactful campaigns for the public sector. With a strong emphasis on employee growth, we offer continuous professional development opportunities and a supportive environment that encourages creativity and strategic thinking. Located in a vibrant area, our team enjoys a dynamic workplace that values insight-driven approaches and champions meaningful contributions to the community.
