Senior Membership Lead in Prescot

Senior Membership Lead – Fusion21

Financial package: The salary is £72,000 - £78,000 per annum, plus 10% car allowance, 10% individual bonus and 5% company bonus

About the Company – Senior Membership Lead – Fusion21:

Comuno Talent Partners is working with Fusion21 to recruit a Senior Membership Lead to take responsibility for leading its Membership service, overseeing business development, sales and account management activity.

Reporting to the Associate Director, you will play a key role in translating commercial and sales strategies into effective regional activity, driving membership acquisition, business growth, retention and the development of long-term customer relationships.

Leading a team of Member Development Managers, Relationship Managers and Relationship Officers, you will oversee commercial performance, opportunity pipelines and strategic account management, ensuring resources are focused on priority markets and opportunities.

Working collaboratively with Procurement, Technical, Marketing and other internal teams, you will ensure a coordinated approach to customer engagement, delivering an excellent member experience and supporting Fusion21's continued growth and market position.

Duties – Senior Membership Lead – Fusion21:

• Lead the Membership service, providing operational leadership across business development, sales and account management.
• Translate commercial and sales strategies into regional plans, team objectives and measurable performance targets.
• Drive proactive business development, identifying new membership opportunities and supporting growth across priority markets.
• Oversee opportunity pipelines, sales progression, conversion rates and commercial forecasting.
• Lead strategic account management, developing relationships with key members and identifying opportunities for retention, repeat business and cross-framework growth.
• Monitor commercial performance through KPIs, CRM reporting, pipeline reviews and account management activity.
• Work closely with Procurement, Technical, Marketing and other internal departments to coordinate customer engagement and ensure effective service delivery.
• Build and maintain senior-level relationships with key members, prospective customers and wider industry stakeholders.
• Lead, manage and develop the Membership team, establishing clear objectives, accountability and a high-performing culture.
• Identify opportunities to improve business development, sales and account management processes, systems and ways of working.
• Manage departmental resources, budgets and operational risks, ensuring activity aligns with organisational priorities and governance requirements.
• Represent Fusion21 at relevant member meetings, industry events, conferences and stakeholder engagements.

Person Specification – Senior Membership Lead – Fusion21:

• Degree-level qualification or equivalent senior professional experience.
• Significant experience leading business development, sales, work-winning or strategic account management within the built environment.
• Proven track record of delivering commercial growth through effective business development, pipeline management and customer relationship strategies.
• Strong commercial, negotiation and customer management skills, with the ability to translate market insight and data into business opportunities.
• Experience leading, managing and developing teams, with responsibility for performance management and delivering commercial objectives.
• Strong understanding of relationship-led business development and strategic account management.
• Experience working with commercial frameworks, agreements and routes to market within the built environment and public sector.
• Working knowledge of UK public procurement legislation, including the Procurement Act 2023 and Public Contracts Regulations 2015.
• Ability to build credible relationships with senior stakeholders and work effectively across organisational boundaries.
• Strong analytical and reporting skills, with experience managing commercial performance, forecasting and KPIs.
• Excellent communication, influencing and presentation skills.
• A collaborative, commercially focused and results-driven approach, with the ability to balance business growth, customer outcomes and wider public value.

Financial package: The salary is £72,000 - £78,000 per annum, plus 10% car allowance, 10% individual bonus and 5% company bonus

Hours: 35 hours per week