At a Glance
- Tasks: Provide essential IT support and ensure smooth operations for a dynamic logistics team.
- Company: Join a leading logistics company in the heart of London.
- Benefits: Competitive pay, hands-on experience, and opportunities for growth.
- Other info: Flexible schedule and great team collaboration await you!
- Why this job: Be the tech hero who keeps everything running smoothly in a fast-paced environment.
- Qualifications: 3-5 years IT experience with Windows/macOS expertise and strong customer service skills.
The predicted salary is between 30000 - 40000 € per year.
Join a dynamic team as a Level 1/2 IT Support Engineer! Provide critical hardware/software support, manage IT infrastructure, and ensure seamless operations for employees in the Aberdeen office.
Key Responsibilities
- End-User Support: Troubleshoot Windows/macOS/mobile devices, IMAC tasks, AV systems & executive (VIP) support.
- Device Lifecycle: Image/deploy devices (Win 10/MacOS), manage hardware refresh, disposal & warranty repairs.
- Asset Operations: Lead inventory management, spare parts tracking, depot services & weekly reporting.
- Cross-Functional Collaboration: Onboard new hires, coordinate vendors & ensure SLA compliance.
You’ll Need
Technical
- 3-5 years IT experience
- Windows/macOS deployment expertise
- Networking basics (TCP/IP, Ethernet)
- A+/MCP certifications (preferred)
Soft Skills
- B2 English
- Exceptional customer service
- Team collaboration skills
- Adaptability in fast-paced environments
Logistics
- UK Resident
- 50 lbs lifting ability (to be able to move equipment)
- Flexible schedule readiness
On-Site IT Support Engineer - London employer: Fortis Hayes
Join a forward-thinking logistics company in London, where we prioritise employee growth and development within a collaborative work culture. As an On-Site IT Support Engineer, you'll benefit from hands-on experience in a dynamic environment, with opportunities for professional advancement and a supportive team that values your contributions. Enjoy the unique advantage of working in a vibrant city while being part of a company that is committed to innovation and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land On-Site IT Support Engineer - London
✨Tip Number 1
Network like a pro! Attend local tech meetups or industry events in London. It's a great way to meet potential employers and fellow IT enthusiasts who might know of job openings.
✨Tip Number 2
Show off your skills! Create a personal project or contribute to open-source software. This not only boosts your portfolio but also gives you something tangible to discuss during interviews.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms. This will help you articulate your experience and technical knowledge confidently when it counts.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace On-Site IT Support Engineer - London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant IT experience, especially with Windows/macOS and customer support. We want to see how your skills match the job description, so don’t be shy about showcasing your expertise!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention your adaptability and teamwork skills, and how they’ll help you thrive in our fast-paced environment.
Show Off Your Certifications:If you’ve got A+/MCP certifications, make sure they’re front and centre in your application. We love seeing that you’ve got the technical chops to back up your experience!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Fortis Hayes
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows and macOS systems, as well as any relevant hardware. Be ready to discuss your experience with troubleshooting and device deployment, as these are key aspects of the role.
✨Show Off Your Customer Service Skills
Since this position involves end-user support, be prepared to share examples of how you've provided exceptional customer service in the past. Think about specific situations where you resolved issues effectively and kept users happy.
✨Demonstrate Team Spirit
Collaboration is crucial in this role, so come equipped with examples of how you've worked successfully in a team. Highlight any experiences where you coordinated with others to achieve a common goal or onboarded new hires.
✨Be Ready for Practical Scenarios
Expect some practical questions or scenarios during the interview. They might ask you how you'd handle a specific IT issue or manage inventory. Practise articulating your thought process clearly and confidently.
