Service Manager
Focus Resourcing Group About the role
Automotive Service Manager required to work
Monday - Friday, 8am - 6pm, and Saturdays, 8am - 2pm on a 1 in 3 rotation.
Salary per hour is £45,000 - £50,000 depending on experience, plus OTE £65,000
Daily duties: Managed the day-to-day operation of the service department, ensuring an efficient workflow and high levels of customer satisfaction.
Acted as the main point of contact for customers, providing regular updates on vehicle progress and advising on any additional repair requirements.
Scheduled workshop jobs to maximise technician productivity while meeting agreed customer deadlines.
Allocated work based on technician skills, experience, and workshop capacity to ensure quality and efficiency.
Monitored workshop performance, ensuring repairs and servicing were completed in line with manufacturer and company standards.
Supported, coached, and motivated technicians and service staff to maintain high performance and encourage continuous development.
Maintained accurate service records, repair orders, and warranty documentation, ensuring compliance with company procedures.
Liaised with the parts department to ensure the timely availability of components, minimising vehicle downtime.
Monitored workshop efficiency, labour utilisation, and key performance indicators to achieve departmental targets.
Promoted a safe, organised, and compliant workshop environment, ensuring health and safety policies were followed at all times.
Assisted in identifying opportunities to improve service processes, customer retention, and overall department performance.
Benefits: £45,000 - £50,000 - OTE £65,000 Pension Life assurance Employee car Repair discount scheme The ideal applicant will have their own transport given the site location.
The ideal applicant will have a passion for customer service, excellent face to face and telephone communication skills.
Computer literacy is essential, as is the ability to learn new systems quickly.
Please bear in mind that you may not hear from us straight away.
Due to the high level of applications, we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position.
If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our web.
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Your tasks
Manage the service department, ensuring efficient workflow and high customer satisfaction.
Your profile
Passion for customer service and strong communication skills required.
What's also included
Earn £45,000 - £50,000 plus OTE £65,000, with pension and life assurance.
Tech stack & ways of working
Service Manager employer: Focus Resourcing Group
Join a dynamic team where your sales expertise will be valued and rewarded. Our company fosters a collaborative work culture that prioritises employee growth, offering ongoing training and development opportunities to help you excel in your career. Located in a vibrant area, we provide a competitive salary package along with bonuses, ensuring that your hard work is recognised and appreciated.
View Focus Resourcing Group profile
Your perspectives
Be the go-to person for customers and lead a dynamic team in a thriving environment.
StudySmarter Expert Advice
Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Focus Resourcing Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Focus Resourcing Group before they even post them.
Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
Some tips for your application 🫡
Show Off Your Communication Skills
In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Focus Resourcing Group
Your cover letter is your chance to shine! Tell us why you want to work at Focus Resourcing Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills
If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills
Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Focus Resourcing Group!
How to prepare for a job interview at Focus Resourcing Group
Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
