At a Glance
- Tasks: Provide top-notch technical support and troubleshoot issues for media companies.
- Company: Join FlatPlan, a passionate team transforming news delivery for millions.
- Benefits: Earn £20 per hour, work remotely, and enjoy personal growth opportunities.
- Other info: Collaborative environment with direct access to leadership and engineers.
- Why this job: Make a real impact in the media industry while working with exciting clients.
- Qualifications: 1-2 years in customer support or QA, strong attention to detail required.
The predicted salary is between 40000 - 40000 £ per year.
Company: FlatPlan
Website: https://
Hours: 3pm–11pm UK / 10am–6pm ET, Mon–Fri
Location: Fully remote
Engagement: Freelance (no holiday provided)
Rate: £20 per hour
Hi, I'm Kieran, CEO at FlatPlan. We work with media companies to deliver breaking news articles to millions of people on Apple devices. We're a small, passionate team working closely with some incredible companies including Formula One, Sports Illustrated and Apple. We have big plans to transform how news media reaches readers and central to those plans is an exceptional QA & Technical Support Specialist.
The Role
We work with a prestigious group of media companies, helping them reach a wide audience of readers. What we do is tricky from a technical perspective and makes a huge impact on our customers, so we work to find and fix issues proactively, and when issues arise, send well-written, helpful emails.
On any given day, you could be helping to troubleshoot an issue with a breaking news story on US politics, an announcement from Formula One or a long-read article on climate change. You'll need a keen attention to detail to find QA issues and an ability to prioritise problems effectively.
The role is roughly an even split across three areas: customer service, technical troubleshooting, and QA work.
The Responsibilities
- Providing first-class technical support and troubleshooting for our customers via email
- Responding to customer enquiries in a friendly and helpful manner
- Monitoring and maintaining our support inbox
- Digging into issues with customers to ensure we understand everything we need to roll out fixes
- Reading code (primarily HTML and JSON, but not limited to) to do light troubleshooting before escalating (additional support and training will be provided)
- Creating clearly worded, easy-to-action Asana tickets for our engineers
- Running pre- and post-publish checks on customer content, plus continual checks on articles once a publisher is live
- Testing our services proactively to identify issues before customers do
- Researching, evaluating, and recommending solutions based on your knowledge of our product
- Produce well-written customer-facing emails
- Continual QA to ensure similarities between web and Apple News articles
What success looks like
By month 3, you'll be independently triaging the inbox and confidently creating engineering tickets.
Minimum Requirements
- 1–2 years of experience in a similar customer support, editorial, technical support, or QA role
- A high level of attention to detail (This is crucial)
- Excellent written and spoken communication skills
- Strong organisational skills and the ability to multitask and prioritise
- Strong ability to work autonomously and as part of a team
- A proactive approach to problem solving
- Comfortable reading HTML and JSON, and willing to learn more
- Must have your own Apple Mac computer
- Available to work 3pm–11pm UK / 10am–6pm ET, Mon–Fri
Nice to have
- Previous experience with a CRM or support tool
- Familiarity with Asana
Why you should apply
We're a small growing team, spread across the globe and working fully remotely. We're all working together to build an incredible company that makes a genuine impact on media companies and we're having fun doing it. We're a supportive team that genuinely cares about each other, sharing team achievements and working closely together to solve problems.
You’ll get to know many of our customers well, speaking with editors and journalists at world-renowned media companies. We're growing fast, so you'll learn a lot about a company of this kind and get plenty of opportunities for personal and professional growth.
There are no layers of bureaucracy or work politics, you'll be speaking directly with everyone from leadership teams to engineers, and we're a lovely bunch, if we say so ourselves!
QA & Technical Support Specialist in Norwich employer: FlatPlan
At FlatPlan, we pride ourselves on being a small, passionate team dedicated to transforming the media landscape. As a fully remote employer, we offer a supportive work culture that fosters collaboration and personal growth, allowing you to connect directly with industry leaders and renowned media companies. Join us for an opportunity to make a meaningful impact while enjoying the flexibility of remote work and the chance to develop your skills in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land QA & Technical Support Specialist in Norwich
✨Tip Number 1
Get to know FlatPlan and its mission! Research the company, their clients, and the kind of work they do. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your troubleshooting skills! Since the role involves technical support, brush up on your HTML and JSON knowledge. Try solving common issues or even create mock scenarios to demonstrate your problem-solving abilities during interviews.
✨Tip Number 3
Prepare for the interview by thinking about examples from your past experience that showcase your attention to detail and customer service skills. Be ready to discuss how you've handled tricky situations and what steps you took to resolve them.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows that you're proactive and keen to join our awesome team at FlatPlan!
We think you need these skills to ace QA & Technical Support Specialist in Norwich
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of QA & Technical Support Specialist. We want to see how you can contribute to our mission at FlatPlan!
Show Off Your Communication Skills:Since you'll be writing emails and creating tickets, it's crucial to demonstrate your excellent written communication skills. Keep your language clear and friendly, just like we do when interacting with our customers.
Highlight Your Attention to Detail:Attention to detail is key in this role! Use your application to showcase examples where you've successfully identified issues or improved processes. We love seeing candidates who take pride in their work!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at FlatPlan
✨Know Your Stuff
Make sure you brush up on your technical skills, especially HTML and JSON. Familiarise yourself with common troubleshooting scenarios in customer support. This will help you demonstrate your problem-solving abilities during the interview.
✨Show Off Your Communication Skills
Since you'll be writing emails to customers, practice articulating your thoughts clearly and concisely. Prepare examples of how you've effectively communicated with customers in the past, especially when resolving issues.
✨Demonstrate Attention to Detail
FlatPlan values a keen eye for detail, so be ready to discuss how you've caught errors or improved processes in previous roles. You might even want to bring a few examples of your QA work to showcase your meticulous nature.
✨Be Proactive
During the interview, highlight instances where you've taken the initiative to solve problems before they escalated. This proactive mindset is crucial for the role, so share stories that illustrate your ability to anticipate issues and act on them.
