At a Glance
- Tasks: Provide top-notch technical support and troubleshoot issues for media companies.
- Company: Join FlatPlan, a passionate team transforming news delivery for millions.
- Benefits: Earn £20 per hour, work remotely, and enjoy personal growth opportunities.
- Other info: Collaborative environment with direct access to leadership and engineers.
- Why this job: Make a real impact in the media industry while working with exciting clients.
- Qualifications: 1-2 years in customer support or QA, strong attention to detail required.
The predicted salary is between 40000 - 40000 £ per year.
Company: FlatPlan
Website: https://
Hours: 3pm–11pm UK / 10am–6pm ET, Mon–Fri
Location: Fully remote
Engagement: Freelance (no holiday provided)
Rate: £20 per hour
Hi, I'm Kieran, CEO at FlatPlan. We work with media companies to deliver breaking news articles to millions of people on Apple devices. We're a small, passionate team working closely with some incredible companies including Formula One, Sports Illustrated and Apple. We have big plans to transform how news media reaches readers and central to those plans is an exceptional QA & Technical Support Specialist.
The Role
We work with a prestigious group of media companies, helping them reach a wide audience of readers. What we do is tricky from a technical perspective and makes a huge impact on our customers, so we work to find and fix issues proactively, and when issues arise, send well-written, helpful emails.
On any given day, you could be helping to troubleshoot an issue with a breaking news story on US politics, an announcement from Formula One or a long-read article on climate change. You'll need a keen attention to detail to find QA issues and an ability to prioritise problems effectively.
The role is roughly an even split across three areas: customer service, technical troubleshooting, and QA work.
The Responsibilities
- Providing first-class technical support and troubleshooting for our customers via email
- Responding to customer enquiries in a friendly and helpful manner
- Monitoring and maintaining our support inbox
- Digging into issues with customers to ensure we understand everything we need to roll out fixes
- Reading code (primarily HTML and JSON, but not limited to) to do light troubleshooting before escalating (additional support and training will be provided)
- Creating clearly worded, easy-to-action Asana tickets for our engineers
- Running pre- and post-publish checks on customer content, plus continual checks on articles once a publisher is live
- Testing our services proactively to identify issues before customers do
- Researching, evaluating, and recommending solutions based on your knowledge of our product
- Produce well-written customer-facing emails
- Continual QA to ensure similarities between web and Apple News articles
What success looks like
By month 3, you'll be independently triaging the inbox and confidently creating engineering tickets.
Minimum Requirements
- 1–2 years of experience in a similar customer support, editorial, technical support, or QA role
- A high level of attention to detail (This is crucial)
- Excellent written and spoken communication skills
- Strong organisational skills and the ability to multitask and prioritise
- Strong ability to work autonomously and as part of a team
- A proactive approach to problem solving
- Comfortable reading HTML and JSON, and willing to learn more
- Must have your own Apple Mac computer
- Available to work 3pm–11pm UK / 10am–6pm ET, Mon–Fri
Nice to have
- Previous experience with a CRM or support tool
- Familiarity with Asana
Why you should apply
We're a small growing team, spread across the globe and working fully remotely. We're all working together to build an incredible company that makes a genuine impact on media companies and we're having fun doing it. We're a supportive team that genuinely cares about each other, sharing team achievements and working closely together to solve problems.
You'll get to know many of our customers well, speaking with editors and journalists at world-renowned media companies. We're growing fast, so you'll learn a lot about a company of this kind and get plenty of opportunities for personal and professional growth.
There are no layers of bureaucracy or work politics, you'll be speaking directly with everyone from leadership teams to engineers, and we're a lovely bunch, if we say so ourselves!
QA & Technical Support Specialist in Glasgow employer: FlatPlan
At FlatPlan, we pride ourselves on being a small, passionate team dedicated to transforming the media landscape. As a fully remote employer, we offer a supportive work culture that fosters collaboration and personal growth, allowing you to connect directly with industry leaders and renowned media companies. Join us for an opportunity to make a meaningful impact while enjoying the flexibility of remote work and the camaraderie of a close-knit team.
StudySmarter Expert Advice🤫
We think this is how you could land QA & Technical Support Specialist in Glasgow
✨Tip Number 1
Get to know the company inside out! Before your interview, spend some time on FlatPlan's website and social media. Understand their mission, values, and the kind of projects they work on. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your troubleshooting skills! Since the role involves technical support and QA, brush up on your problem-solving techniques. You could even set up mock scenarios with friends or family where you troubleshoot common tech issues. This will boost your confidence and prepare you for real-life challenges.
✨Tip Number 3
Show off your communication skills! In your interviews, be clear and concise when discussing your experiences. Use examples that highlight your ability to write well-structured emails and communicate effectively with customers. Remember, this role is all about helping others, so let your friendly personality shine through!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. This not only shows your enthusiasm for the role but also keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the QA & Technical Support Specialist position!
We think you need these skills to ace QA & Technical Support Specialist in Glasgow
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the QA & Technical Support Specialist role. Highlight your relevant experience in customer support, technical troubleshooting, and QA work. We want to see how your skills align with what we do at FlatPlan!
Show Off Your Communication Skills:Since you'll be writing emails to customers, it's crucial to demonstrate your excellent written communication skills. Use clear and concise language in your application to show us you can communicate effectively, just like you would in the role.
Highlight Your Attention to Detail:Attention to detail is key for this position. In your application, give examples of how you've successfully identified issues or improved processes in previous roles. We love seeing candidates who take pride in their work and can spot the little things that matter!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures it gets into the right hands. Plus, it shows us you're keen on joining our team at FlatPlan!
How to prepare for a job interview at FlatPlan
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of HTML and JSON. Since you'll be troubleshooting technical issues, being able to read and understand code will give you a leg up. Familiarise yourself with common problems in QA and customer support to show that you're proactive and ready to tackle challenges.
✨Show Off Your Communication Skills
Since you'll be responding to customer enquiries via email, it's crucial to demonstrate your written communication skills during the interview. Practice explaining complex technical issues in simple terms. This will not only showcase your ability to communicate effectively but also highlight your understanding of the role's requirements.
✨Be Detail-Oriented
Attention to detail is key for this position. During the interview, provide examples from your past experience where your keen eye caught an issue before it became a problem. This will help illustrate your capability to maintain high standards in QA and support, which is essential for FlatPlan's success.
✨Ask Insightful Questions
Prepare some thoughtful questions about FlatPlan's processes and the team dynamics. This shows your genuine interest in the company and the role. You might ask about how they handle urgent issues or what tools they use for tracking customer support tickets. Engaging in this way can set you apart from other candidates.
