At a Glance
- Tasks: Provide top-notch technical support and troubleshoot issues for media companies.
- Company: Join a passionate team at FlatPlan, working with big names like Formula One and Apple.
- Benefits: Earn £20 per hour, work remotely, and enjoy personal and professional growth.
- Other info: Fully remote role with opportunities to connect directly with industry leaders.
- Why this job: Make a real impact in the media industry while having fun with a supportive team.
- Qualifications: 1-2 years in customer support or QA, strong attention to detail, and good communication skills.
The predicted salary is between 40000 - 40000 £ per year.
Company: FlatPlan
Website: https://
Hours: 3pm–11pm UK / 10am–6pm ET, Mon–Fri
Location: Fully remote
Engagement: Freelance (no holiday provided)
Rate: £20 per hour
Hi, I'm Kieran, CEO at FlatPlan. We work with media companies to deliver breaking news articles to millions of people on Apple devices. We're a small, passionate team working closely with some incredible companies including Formula One, Sports Illustrated and Apple. We have big plans to transform how news media reaches readers and central to those plans is an exceptional QA & Technical Support Specialist.
The Role
We work with a prestigious group of media companies, helping them reach a wide audience of readers. What we do is tricky from a technical perspective and makes a huge impact on our customers, so we work to find and fix issues proactively, and when issues arise, send well-written, helpful emails.
On any given day, you could be helping to troubleshoot an issue with a breaking news story on US politics, an announcement from Formula One or a long-read article on climate change. You'll need a keen attention to detail to find QA issues and an ability to prioritise problems effectively.
The role is roughly an even split across three areas: customer service, technical troubleshooting, and QA work.
The Responsibilities
- Providing first-class technical support and troubleshooting for our customers via email
- Responding to customer enquiries in a friendly and helpful manner
- Monitoring and maintaining our support inbox
- Digging into issues with customers to ensure we understand everything we need to roll out fixes
- Reading code (primarily HTML and JSON, but not limited to) to do light troubleshooting before escalating (additional support and training will be provided)
- Creating clearly worded, easy-to-action Asana tickets for our engineers
- Running pre- and post-publish checks on customer content, plus continual checks on articles once a publisher is live
- Testing our services proactively to identify issues before customers do
- Researching, evaluating, and recommending solutions based on your knowledge of our product
- Produce well-written customer-facing emails
- Continual QA to ensure similarities between web and Apple News articles
What success looks like
By month 3, you'll be independently triaging the inbox and confidently creating engineering tickets.
Minimum Requirements
- 1–2 years of experience in a similar customer support, editorial, technical support, or QA role
- A high level of attention to detail (This is crucial)
- Excellent written and spoken communication skills
- Strong organisational skills and the ability to multitask and prioritise
- Strong ability to work autonomously and as part of a team
- A proactive approach to problem solving
- Comfortable reading HTML and JSON, and willing to learn more
- Must have your own Apple Mac computer
- Available to work 3pm–11pm UK / 10am–6pm ET, Mon–Fri
Nice to have
- Previous experience with a CRM or support tool
- Familiarity with Asana
Why you should apply
We're a small growing team, spread across the globe and working fully remotely. We're all working together to build an incredible company that makes a genuine impact on media companies and we're having fun doing it. We're a supportive team that genuinely cares about each other, sharing team achievements and working closely together to solve problems.
You’ll get to know many of our customers well, speaking with editors and journalists at world-renowned media companies. We're growing fast, so you'll learn a lot about a company of this kind and get plenty of opportunities for personal and professional growth.
There are no layers of bureaucracy or work politics, you'll be speaking directly with everyone from leadership teams to engineers, and we're a lovely bunch, if we say so ourselves!
QA & Technical Support Specialist in Basingstoke employer: FlatPlan
At FlatPlan, we pride ourselves on being a small, passionate team dedicated to transforming the media landscape. As a fully remote employer, we offer a supportive work culture that fosters collaboration and personal growth, allowing you to connect directly with industry leaders and renowned media companies. Join us for an opportunity to make a meaningful impact while enjoying the flexibility of remote work and the chance to develop your skills in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land QA & Technical Support Specialist in Basingstoke
✨Tip Number 1
Get to know FlatPlan and its mission! Research the company, their clients, and the kind of work they do. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your troubleshooting skills! Since the role involves technical support, brush up on your HTML and JSON knowledge. Try solving common issues or even create mock scenarios to demonstrate your problem-solving abilities during interviews.
✨Tip Number 3
Prepare for those customer interactions! Think about how you'd respond to various customer queries. Being friendly and helpful is key, so practice writing clear and concise emails that reflect your communication style.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to connect with you right away. Plus, it’s the best way to stay updated on your application status!
We think you need these skills to ace QA & Technical Support Specialist in Basingstoke
Some tips for your application 🫡
Show Off Your Communication Skills:Since you'll be crafting emails and communicating with customers, make sure your application reflects your excellent written communication skills. Use clear and concise language to demonstrate how you can convey complex information simply.
Highlight Your Attention to Detail:This role requires a keen eye for detail, so don’t shy away from showcasing your experience in QA or technical support. Mention specific examples where your attention to detail made a difference in your previous roles.
Tailor Your Application:Make your application stand out by tailoring it to the job description. Use keywords from the posting, like 'technical troubleshooting' and 'customer service', to show that you understand what we’re looking for.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get noticed by the right people on our team!
How to prepare for a job interview at FlatPlan
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of HTML and JSON. Since you'll be troubleshooting technical issues, being able to read and understand code will give you a leg up. Familiarise yourself with common problems in QA and customer support to show that you're proactive and ready to tackle challenges.
✨Show Off Your Communication Skills
Since you'll be writing emails and creating tickets for engineers, it's crucial to demonstrate your written communication skills during the interview. Practice explaining complex ideas simply and clearly. You might even want to prepare a few examples of how you've effectively communicated with customers in the past.
✨Be Ready to Prioritise
The role involves multitasking and prioritising issues effectively. Think of examples from your previous experience where you had to manage multiple tasks or troubleshoot urgent problems. Be prepared to discuss how you decide what needs immediate attention and how you keep everything organised.
✨Emphasise Your Team Spirit
FlatPlan values a supportive team environment, so highlight your ability to work both autonomously and collaboratively. Share stories that showcase your teamwork skills and how you contribute to a positive work culture. This will help demonstrate that you're not just a great fit for the role, but also for the team.
