At a Glance
- Tasks: Support customer interactions and improve product operations in a fast-paced environment.
- Company: Join Flagright, an innovative AI startup tackling financial crime compliance.
- Benefits: Gain hands-on experience, mentorship, and potential for full-time roles.
- Other info: Work hybrid in London with a dynamic, low-bureaucracy culture.
- Why this job: Make a real impact in a high-ownership role with direct access to leadership.
- Qualifications: Pursuing or completed a degree in Business, Product Management, or related fields.
The predicted salary is between 22500 - 27500 £ per year.
About Flagright: Flagright is an AI operating system for financial crime compliance used globally by Fortune 500 companies, large banks, fintechs, and fast-growing startups. Flagright enables real-time risk detection, automated investigations, and intelligent decisioning, helping compliance teams operate at their full potential in the fight against financial crime.
We operate as a lean, high-performance team with high individual ownership and direct access to leadership.
Role Overview: Our Product team is at the core of Flagright's innovation, building solutions that power real-time financial crime prevention. They turn complex customer needs into scalable, high-impact solutions that drive our mission forward.
We are hiring a Product Operations Intern based in London who will work alongside customer-facing and product teams to gather insights, support customer interactions, document processes, and help translate real-world feedback into product improvements. This is a high-ownership role for someone early in their career. You will be expected to take initiative, stay on top of multiple tasks, and contribute meaningfully — not just observe.
People Who Thrive at Flagright:
- Have been knocked down before and gotten back up
- Are resourceful — they figure things out with whatever tools are available
- Have strong opinions and can defend them
- Are hungry to learn & contribute
- Want to work with no-BS people
People Who Struggle Here:
- Need extensive hand-holding
- View high expectations as “unreasonable”
- Expect strict 9 to 6 boundaries
- Can’t handle ambiguity or rejection
- Prefer consistent routine over fast-changing priorities
Key Responsibilities:
- Support customer implementations and onboardings alongside CSMs across environment setup, configuration, and go-live validation
- Build internal tooling to improve CS and product operations — automate repetitive workflows, create tracking systems, and eliminate manual overhead that slows the team down
- Identify process gaps and design fixes — if something is done manually three times, you should be asking how to make it never manual again
- Own knowledge base infrastructure — track coverage gaps, set freshness standards, and ensure documentation stays accurate as the product evolves
- Build and maintain the signals and reporting layer that keeps the team informed — surfacing at-risk accounts early, tracking adoption, and giving the Head of Customer Success clear visibility into SLA and operational KPIs
- Collaborate with Product and Engineering to translate customer pain points and feature requests into clearly scoped requirements
- Support QA for new feature releases, verifying functionality against customer-facing requirements before rollout
Who We Are Looking For:
- Currently pursuing or recently completed a degree in Business, Product Management, Computer Science, Finance, or a related field
- Strong written and verbal communication skills — you can write a clear, professional message under time pressure
- Detail-oriented and organized — able to juggle multiple tasks and follow through without reminders
- Comfortable jumping on customer calls and representing the team professionally
- Curious about how B2B SaaS products work and eager to learn across product, operations, and customer success
- Able to work independently and proactively raise blockers rather than wait for direction
- Based in London with right to work in the UK (no visa sponsorship available) happy to work hybrid 3 x per week in the London office
Preferred Skills:
- Familiarity with anti-fraud, AML, compliance, or fintech concepts
- Prior internship or project experience in a product, operations, or customer-facing role
- Proficiency in using data analysis tools and techniques to identify trends, patterns, and opportunities for optimizing product operations
- Interest in AI, machine learning, or intelligent automation as applied to compliance or risk
What We Offer:
- Hands-on exposure to a fast-growing Y Combinator startup from day one
- Direct mentorship from product and customer success leads
- Real responsibilities — not coffee runs or shadow tasks
- A front-row seat to how enterprise B2B SaaS is built, sold, and operated
- Opportunity to convert to a full-time role for exceptional performers
- Work alongside a high-caliber team from Y Combinator, ex-AWS, and Palantir
- Enjoy a low-bureaucracy environment, minimal meetings, and an asynchronous communications culture
Product Operations Intern in London employer: Flagright
Flagright is an exceptional employer that fosters a dynamic and innovative work culture in the heart of London. With a strong emphasis on employee growth, we offer unique opportunities for professional development and collaboration within the B2B SaaS sector. Our commitment to equity from day one ensures that every team member feels valued and empowered to contribute to our mission of enhancing content accessibility and engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Product Operations Intern in London
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like Flagright!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at Flagright would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at Flagright through your school's career services!
We think you need these skills to ace Product Operations Intern in London
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Product Operations Intern, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Product Operations Intern position at Flagright. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at Flagright
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
