At a Glance
- Tasks: Support customer interactions and improve product operations in a fast-paced environment.
- Company: Join Flagright, an innovative AI startup tackling financial crime compliance.
- Benefits: Gain hands-on experience, mentorship, and potential for full-time roles.
- Other info: Work hybrid in London with a dynamic, low-bureaucracy culture.
- Why this job: Make a real impact in a high-ownership role with direct access to leadership.
- Qualifications: Pursuing or completed a degree in Business, Product Management, or related fields.
The predicted salary is between 22500 - 27500 £ per year.
About Flagright: Flagright is an AI operating system for financial crime compliance used globally by Fortune 500 companies, large banks, fintechs, and fast-growing startups. Flagright enables real-time risk detection, automated investigations, and intelligent decisioning, helping compliance teams operate at their full potential in the fight against financial crime.
We operate as a lean, high-performance team with high individual ownership and direct access to leadership.
Role Overview: Our Product team is at the core of Flagright's innovation, building solutions that power real-time financial crime prevention. They turn complex customer needs into scalable, high-impact solutions that drive our mission forward.
We are hiring a Product Operations Intern based in London who will work alongside customer-facing and product teams to gather insights, support customer interactions, document processes, and help translate real-world feedback into product improvements. This is a high-ownership role for someone early in their career. You will be expected to take initiative, stay on top of multiple tasks, and contribute meaningfully — not just observe.
People Who Thrive at Flagright:
- Have been knocked down before and gotten back up
- Are resourceful — they figure things out with whatever tools are available
- Have strong opinions and can defend them
- Are hungry to learn & contribute
- Want to work with no-BS people
People Who Struggle Here:
- Need extensive hand-holding
- View high expectations as “unreasonable”
- Expect strict 9 to 6 boundaries
- Can’t handle ambiguity or rejection
- Prefer consistent routine over fast-changing priorities
Key Responsibilities:
- Support customer implementations and onboardings alongside CSMs across environment setup, configuration, and go-live validation
- Build internal tooling to improve CS and product operations — automate repetitive workflows, create tracking systems, and eliminate manual overhead that slows the team down
- Identify process gaps and design fixes — if something is done manually three times, you should be asking how to make it never manual again
- Own knowledge base infrastructure — track coverage gaps, set freshness standards, and ensure documentation stays accurate as the product evolves
- Build and maintain the signals and reporting layer that keeps the team informed — surfacing at-risk accounts early, tracking adoption, and giving the Head of Customer Success clear visibility into SLA and operational KPIs
- Collaborate with Product and Engineering to translate customer pain points and feature requests into clearly scoped requirements
- Support QA for new feature releases, verifying functionality against customer-facing requirements before rollout
Who We Are Looking For:
- Currently pursuing or recently completed a degree in Business, Product Management, Computer Science, Finance, or a related field
- Strong written and verbal communication skills — you can write a clear, professional message under time pressure
- Detail-oriented and organized — able to juggle multiple tasks and follow through without reminders
- Comfortable jumping on customer calls and representing the team professionally
- Curious about how B2B SaaS products work and eager to learn across product, operations, and customer success
- Able to work independently and proactively raise blockers rather than wait for direction
- Based in London with right to work in the UK (no visa sponsorship available) happy to work hybrid 3 x per week in the London office
Preferred Skills:
- Familiarity with anti-fraud, AML, compliance, or fintech concepts
- Prior internship or project experience in a product, operations, or customer-facing role
- Proficiency in using data analysis tools and techniques to identify trends, patterns, and opportunities for optimizing product operations
- Interest in AI, machine learning, or intelligent automation as applied to compliance or risk
What We Offer:
- Hands-on exposure to a fast-growing Y Combinator startup from day one
- Direct mentorship from product and customer success leads
- Real responsibilities — not coffee runs or shadow tasks
- A front-row seat to how enterprise B2B SaaS is built, sold, and operated
- Opportunity to convert to a full-time role for exceptional performers
- Work alongside a high-caliber team from Y Combinator, ex-AWS, and Palantir
- Enjoy a low-bureaucracy environment, minimal meetings, and an asynchronous communications culture
Product Operations Intern in London employer: Flagright
Flagright is an exceptional employer that fosters a dynamic and innovative work culture in the heart of London. With a strong emphasis on employee growth, we offer unique opportunities for professional development and collaboration within the B2B SaaS sector. Our commitment to equity from day one ensures that every team member feels valued and empowered to contribute to our mission of enhancing content accessibility and engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Product Operations Intern in London
✨Get Your Hands Dirty with Real Projects
Engage in product management communities like ProductCamp or local meetups where you can meet industry professionals and participate in workshops. It's a great way to learn the ins and outs of product management while building connections that could lead to internship opportunities!
✨Perfect Your Portfolio
Since you're after an internship, showcase your skills through a portfolio that highlights projects you've managed, even if they're hypothetical. Include case studies that demonstrate your understanding of user personas, roadmaps, and MVPs — this can really set you apart when sending applications!
✨Leverage Your University’s Career Resources
Don’t underestimate the power of your uni's career services. They often have exclusive internship listings, mock interviews, and networking events where you can meet alumni in product management roles. Get involved and be proactive — it's all about putting yourself in the right place at the right time!
✨Follow Industry Leaders and Trends
Keep an eye on product management leaders on platforms like LinkedIn or Twitter. Engaging with their content can increase your visibility and help you learn the latest trends in product management. You never know when a comment or share might catch the eye of someone at Flagright looking to hire an intern!
We think you need these skills to ace Product Operations Intern in London
Some tips for your application 🫡
Show Off Your Passion for Product Management:In your cover letter, let your enthusiasm for product management shine through! Talk about any relevant projects or experiences, even if they’re academic or personal. We love to see how you approach product challenges, so share any insights you've gained from your studies or experiences.
Highlight Critical Skills:Product management is all about teamwork and communication, so be sure to showcase your ability to collaborate and convey ideas clearly. Mention any group projects or situations where you’ve led discussions to highlight your soft skills alongside any technical ones you might have picked up.
Include Relevant Coursework or Projects:List any courses or projects that are particularly relevant to product management. This could be anything from user research to agile methodologies. If you've worked in teams, mention your role and what you contributed—this shows us you understand the process and can contribute from day one.
Keep it Brief and Impactful:As this is an internship application, keep your CV concise—ideally one page. Focus on quality over quantity. Highlight your education, relevant experiences, and any internships or summer jobs that relate to product management. You want to grab our attention without overwhelming us!
How to prepare for a job interview at Flagright
✨Know Your Product Management Basics
Brush up on the core principles of product management. Understanding the product lifecycle, user experience, and market research techniques will give you a solid foundation to discuss your insights during the interview with Flagright. Be prepared to talk about how you would approach a new product idea or feature based on user feedback!
✨Showcase Your Project Experience
Since it’s an internship, highlight any relevant projects or coursework you’ve done that showcase your product management skills. Be ready to present a portfolio of your work, whether that's a mock product roadmap, case studies, or team projects from uni. This is your chance to show how you think like a PM and your passion for product development!
✨Get Familiar with Agile Practices
Familiarise yourself with Agile methodologies, as these are super important in product management. Be prepared to discuss concepts like sprints, user stories, and backlog prioritisation, as you might encounter questions about how to manage a team’s workflow at Flagright. Being able to speak the language of Agile will show your potential as a solid intern.
✨Ask Insightful Questions
Think about questions you can ask that demonstrate your interest in product management and the specific challenges Flagright faces. For example, inquire about their product strategy or how they integrate user feedback into development. This will not only impress your interviewers but also help you understand more about what they'll expect from you as an intern!
