At a Glance
- Tasks: Join FIRST as an Event Production Technician, managing audio/video and lighting for exciting events.
- Company: FIRST is a global brand experience agency known for creativity and innovation in various industries.
- Benefits: Enjoy private medical insurance, 28 days annual leave, wellness stipends, and global opportunities.
- Other info: Flexible work environment with opportunities to travel and work on international projects.
- Why this job: Be part of a dynamic team that values creativity, collaboration, and personal growth in a vibrant culture.
- Qualifications: 3+ years in technical event production; strong A/V skills and excellent communication are essential.
The predicted salary is between 36000 - 60000 £ per year.
FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency.
Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors. FIRST is part of the broader Encore family of companies. Encore is a global leader in event production and technology.
Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more.
In this capacity, the ideal candidate would represent the FIRST brand as an implanted team member for a well-known technology company. The Event Technician will be responsible for executing the technical production for mid-level events requiring support with Audio/Video, staging, lighting and design needs. The role requires strong technical understanding and practical experience operating event production systems, with extensive experience in A/V and technical direction for both corporate events and live experiential events.
For events, the goal is to provide a seamless technology experience to all attendees, press and partners, as well as create an efficient and reliable technical environment for event staff and vendors. In this role you’ll work with internal teams as well as external clients and vendor partners on a daily basis.
Your Contributions
- Operate event production equipment including but not limited to Yamaha CL series audio desks, ETC lighting consoles, Ross Carbonite vision switchers, and PTZ camera controller
- Provide feedback to facility Team Lead on event production equipment usage and efficiency including but not limited to Yamaha CL series audio desks, ETC lighting consoles, Ross Carbonite vision switchers, and PTZ camera controllers
- Actively liaise with the event production Team Lead to provide feedback and suggestions on possible enhancements and improvements to the space
- Identify to Team Lead new and alternative ways of approaching FIRST’s technical production offering to clients
- Manage client expectations on production challenges, proactively providing solutions
- Coordinate and support building of staging and A/V set up on-site as required
- Perform day-to-day housekeeping and maintenance of a hi-tech conference venue
- Provide full event production support including but not limited to forwarding slide decks, video playback, live stream coordination, graphic support, and multi camera operation
- Basic editing of video footage to provide clients with recordings of their event
- Coordinate with systems engineers on troubleshooting and incident resolution
- Provide white glove customer service to clients and stakeholders
- Perform regularly scheduled system maintenance checks to ensure all A/V equipment is working properly, in collaboration with the engineering team
- Flex into operating other event production areas as skills and training allows
What We Are Looking For
- 2-4 years or relevant experience
- Full understanding of audio visual technology and advancements including lighting, audio/video output, and power
- Experience with Unilumen LED walls and WATCHOUT software is a plus
- Experience working with the following equipment / tools is helpful: Yamaha CL series audio desks; Adobe Premiere Pro & Creative Cloud Suite; Keynote; Google Workspace; ETC Ion lighting desk; Crestron Control systems, ROSS Carbonite and Ultrix vision systems, Panasonic PTZ camera controllers, Dante Controller, Shure Wireless Workbench, QLab, and Riedel Communication systems.
- Proficient in the technical delivery of high-quality events
- Video output experience with strong technical understanding of associated systems
- Excellent communication and customer service skills are a must to build and maintain relationships
- Ability to prioritize while adhering to critical project timelines in a fast-paced environment
- Experience managing day-to-day changes at every level of detail
- Ability to manage many projects at once with varying levels of production
- Knowledge of PTZ cameras and controllers
- Knowledge of livestream/ broadcasting (especially streaming to the internet)
- Must be fluent in English
- Ability to work onsite
- This role will be assigned to a primary location but will require flexibility to be deployed to support across the campus as required
At FIRST, we believe that the passion, creativity, and commitment of our teams drive our success. That's why we offer a range of benefits and perks to support your personal and professional growth
- Private Medical Insurance with BUPA from day one
- 28 Days Annual Leave PLUS Bank Holidays
- 20 Days of Sick Pay each Year
- Enhanced Parental Leave (Maternity & Paternity)
- Wellness Stipend
- Complimentary access to Headspace, Rocket Lawyer & Maven
- Life Insurance
- Employee Assistance Program (EAP)
- Cycle to Work Scheme
- Season Ticket Loan
- Pension Scheme Enhancements
- Discretionary Bonus Structure
- Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.
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FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We stand firm: FIRST will not tolerate discrimination or harassment based on any of these characteristics. If any candidate feels that they are unable to meet the requirements of the role, please get in touch to discuss adjustments or other suitable roles.
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Event Production Technician employer: FIRST
FIRST is an exceptional employer that fosters a dynamic and inclusive work culture, prioritising employee growth and development within a globally dispersed team. With a focus on strategic innovation and process optimisation, employees are empowered to lead impactful projects for Fortune 500 clients while enjoying the flexibility of a hybrid work environment. Joining FIRST means being part of a forward-thinking agency that values creativity and collaboration, making it an ideal place for those seeking meaningful and rewarding careers in event services.
StudySmarter Expert Advice🤫
We think this is how you could land Event Production Technician
✨Tip Number 1
Familiarise yourself with the specific equipment mentioned in the job description, such as the Yamaha CL 5 and Ross Carbonite. Having hands-on experience or even a solid understanding of these tools can set you apart during interviews.
✨Tip Number 2
Network with professionals in the event production industry, especially those who have worked with FIRST or similar companies. Attend industry events or join online forums to make connections that could lead to referrals.
✨Tip Number 3
Showcase your problem-solving skills by preparing examples of how you've handled production challenges in past roles. Being able to discuss specific scenarios where you provided solutions will demonstrate your capability to manage client expectations.
✨Tip Number 4
Research FIRST's recent projects and initiatives, particularly their sustainability efforts. This knowledge can help you align your values with theirs and show your genuine interest in being part of their team.
We think you need these skills to ace Event Production Technician
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in technical event production. Focus on specific roles you've held, the equipment you've used, and any successful projects you've completed that align with the requirements of the Event Production Technician role.
Craft a Compelling Cover Letter:In your cover letter, express your passion for event production and how your skills can contribute to FIRST's mission. Mention specific technologies and experiences that relate directly to the job description, showcasing your understanding of the role.
Showcase Technical Skills:Clearly list your technical skills related to audio/visual technology, lighting, and event production systems. If you have experience with specific equipment mentioned in the job description, such as Yamaha CL series desks or ROSS Carbonite, be sure to highlight that.
Demonstrate Soft Skills:FIRST values excellent communication and customer service skills. In your application, provide examples of how you've successfully built relationships with clients and stakeholders in previous roles, emphasising your ability to manage expectations and provide solutions.
How to prepare for a job interview at FIRST
✨Know Your Equipment
Familiarise yourself with the specific equipment mentioned in the job description, such as Yamaha CL 5 and Ross Carbonite. Be prepared to discuss your hands-on experience with these tools and how you've used them in past events.
✨Showcase Your Problem-Solving Skills
During the interview, highlight instances where you've successfully managed production challenges. Discuss how you proactively provided solutions and coordinated with teams to ensure a seamless event experience.
✨Emphasise Communication and Teamwork
Since this role involves liaising with various teams and clients, demonstrate your strong communication skills. Share examples of how you've built relationships and worked collaboratively in high-pressure environments.
✨Align with Company Values
FIRST values ambition, creativity, excellence, integrity, and teamwork. Prepare to discuss how your personal values align with these and provide examples of how you've embodied these qualities in your previous roles.
