Event Production Technician in London

FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. Operating as a full-service agency partner or through embedding specialist talent into client teams, FIRST brings brands and people together through creative, connected experiences. FIRST works with clients across various industries, including financial services, technology, new & traditional media, aerospace, healthcare, and professional services.

FIRST also understands that businesses worldwide need to adopt more sustainable and socially responsible practices. Our vision of sustainability at FIRST is about fostering a People-centric, Purpose-driven & Planet conscious culture. Our story started over 25 years ago growing through collaboration, innovation, strong culture, and a focus on people, specifically our people.

A welcoming, creative and ambitious workplace that offers personal and professional growth for all individuals. At FIRST, you will find:

• A welcoming workplace that fosters diversity and belonging with a focus on team members feeling valued, respected, and supported.
• An experiential organization that cares about the development and career experience of each employee, focusing on excellence and flexibility with the right balance of structure to thrive.
• Creative teams that enjoy challenging work with an ability to make an impact on those around them.

In this capacity, the ideal candidate would represent the FIRST brand as an implanted team member for a well-known technology company. The Event Technician will be responsible for executing the technical production for mid-level events requiring support with Audio/Video, staging, lighting and design needs. The role requires strong technical understanding and practical experience operating event production systems, with extensive experience in A/V and technical direction for both corporate events and live experiential events.

Your Contributions:

• Operate event production equipment including but not limited to Yamaha CL 5, ETC CS20-AV lighting console, Ross Carbonite, and PTZ camera controller.
• Provide feedback to facility Team Lead on event production equipment usage and efficiency.
• Actively liaise with the event production Team Lead to provide feedback and suggestions on possible enhancements and improvements to the space.
• Identify to Team Lead new and alternative ways of approaching FIRST's technical production offering to clients.
• Manage client expectations on production challenges, proactively providing solutions.
• Coordinate and support building of staging and A/V set up on-site as required.
• Perform day-to-day housekeeping and maintenance of a hi-tech conference venue.
• Provide full event production support including but not limited to forwarding slide decks, video playback, live stream coordination, graphic support, multi-camera operation, and basic editing of video footage.
• Coordinate with systems engineers on troubleshooting and incident resolution.
• Provide white glove customer service to clients and stakeholders.
• Act as an ambassador for the FIRST brand, leading by example and displaying the company's core values (Ambition, Creativity, Excellence, Integrity, Teamwork).

What We Are Looking For:

• 3+ years’ experience within the technical event production/broadcast environment.
• Bachelor's degree preferred or equivalent practical experience.
• Must be fluent in English.
• Ability to work onsite.
• Full understanding of audio visual technology and advancements including lighting, audio/video output, rigging and power.
• Proficiency with LED walls and WATCHOUT is highly preferred.
• Experience working with the following equipment/tools is helpful but not required: Yamaha CL series desks; Final Cut ProX; Keynote; Google G-Suite; ETC Ion lighting desk; Crestron Control systems, ROSS Carbonite desks, Panasonic PTZ camera controllers, Dante Controller, Shure Wireless Workbench, PlaybackPro, and Clear-Com systems, Meyer Galileo.
• Proficient in the technical delivery of high-quality events.
• Video output experience with strong technical understanding of systems.
• Excellent communication and customer service skills are a must to build and maintain relationships.
• Ability to prioritize while adhering to critical project timelines in a fast-paced environment.
• Experience managing day-to-day changes at every level of detail.
• Ability to manage many projects at once with varying levels of production.
• Knowledge of PTZ cameras and controllers.
• Knowledge of livestream/broadcasting (especially streaming to the internet).

At FIRST, we believe that our success is driven by the passion, creativity, and commitment of our teams. That’s why we offer a range of benefits and perks to support your personal and professional growth:

• Private Medical Insurance with BUPA from day one.
• 28 Days Annual Leave PLUS Bank Holidays.
• 20 Days of Sick Pay each Year.
• Enhanced Parental Leave (Maternity & Paternity).
• Wellness Stipend.
• Complimentary access to Headspace, Rocket Lawyer & Maven.
• Life Insurance.
• Employee Assistance Program (EAP).
• Cycle to Work Scheme.
• Season Ticket Loan.
• Pension Scheme Enhancements.
• Discretionary Bonus Structure.
• Global Opportunities: With a presence in 7 countries worldwide including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.

FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.