Retail Crew in London

We have an exciting opportunity for retail professionals to join the Finisterre team at our fantastic upcoming new Southwold store. The role of Retail Crew is the first step on the ladder of our retail development path. Fundamental to the day-to-day running of the store, you are often the first touchpoint our customer has with the brand. This role is critical to drive sales by the delivery of exceptional customer experience that exceeds expectations, standards and operations.

Born two decades ago from the needs of hardy British surfers, Finisterre creates enduring outdoor wear for an inspired life in and around the ocean. Proudly B Corp certified, we have committed to a deep belief: to make truly exceptional products in a more responsible and transparent way. Our store locations are the beating heart of our community. As Finisterre grows and moves forward, we want to increase our retail footprint; opening more stores where our customers are and continuing to make them exciting places that bring our brand and product narratives to life through our friendly, knowledgeable staff and exceptional customer service. Our retail teams offer amazing opportunities to grow a long-term career with a purpose-led brand.

KEY RESPONSIBILITIES

• Customer Experience
  • Create an engaging customer relationship, through sharing genuine experience, personal interests and adventure.
  • Understand and communicate our POD within our product range authentically through own experience and technical knowledge.
  • Openness and honesty in all situations and take appropriate actions where necessary to ensure a high standard of customer service.
  • Build a loyal customer base and positive relationships throughout the Finisterre community, champion your store as a community hub both within our own events and externally.
• Commercial
  • Contribute to the commercial success of the store through delivering sale targets and KPIs.
  • Exceed customers' expectations and maximise sales potential through our multi-channel offer effectively.
  • Contribute to the timely execution of all launches, promotions and campaigns in store.
• Operations
  • Optimise conversion through ensuring that visual merchandising and presentation guidelines are followed at all times.
  • Maintain high security through service, shop floor awareness and ensuring all security measures are adhered to.
  • Ensure all health and safety policies are adhered to at all times.
  • Maintain a high standard of housekeeping throughout the store and back of house.
  • Ensure that the shop floor is always fully stocked through effective use of our replenishment systems.
  • Contribute to the continuous improvement of operations, always seeking better more efficient practices and feeding back to store managers on potential changes.
• People
  • Actively participate in the team by helping others and building positive relationships throughout the store.
  • Be responsible for own personal development and actively seek opportunities for improvement through internal and external sources.
  • Adhere to all current policy and procedure laid out by Finisterre.

WHAT YOU'LL BRING TO FINISTERRE

• You share our love of the sea and our brand values.
• You care about our planet and want to share your passion for protecting it with others.
• You are a people person. You genuinely like talking to others, are outgoing and approachable.
• You bring a sense of fun, enthusiasm and passion to everything you do and work well on your own and as part of a team.
• You are self-motivated and proactive in your own personal development, education and training.
• Previous experience in a customer-focused role.
• A strong understanding of exceptional customer service.
• Knowledge of retail operations.

WHAT YOU'LL RECEIVE FROM FINISTERRE

• We are offering a part-time contract based at our upcoming new store in Southwold.
• As a Real Living Wage employer, we’ll invest in you with a competitive hourly rate of £12.60 per hour.
• 25 days holiday per year, plus an allowance of up to 8 UK bank holidays (pro rata for part-time employees).
• Additional holidays for length of service.
• Your birthday day off.
• Up to 3 days of paid volunteering per year.
• A discretionary bonus scheme, based on store performance.
• A pension scheme with Nest.
• 60% product discount for personal and gift use.
• 30% Friends and Family product discount.
• A uniform allowance to help you represent the Finisterre brand with confidence and authenticity on the shop floor.
• Enhanced Family Leave policies to support you in growing your family.
• Life assurance with access to an online wellbeing platform.
• Access to a range of wellbeing resources, including counselling services, cycle to work, eye tests, and wellbeing activities.
• Regular team social and training days.
• Various discounts from our B Corp community.
• Access our online Learning Library and company-wide training sessions.

Finisterre is committed to building diverse and inclusive teams. We celebrate difference and encourage everyone to join us and be themselves at work.