At a Glance
- Tasks: Drive growth and nurture partnerships with high-value accounts in a dynamic environment.
- Company: Join Famly, a mission-driven tech company supporting early-years professionals.
- Benefits: Enjoy ownership, top-tier equipment, and ongoing personal development.
- Other info: Collaborative culture focused on diversity and inclusion.
- Why this job: Make a real impact on children's lives while developing your career.
- Qualifications: 2+ years in account management and strong communication skills required.
The predicted salary is between 40000 - 50000 £ per year.
Are you passionate about nurturing customer partnerships while driving business growth? Would you like to be at the heart of our most strategic accounts, shaping success for both our customers and the business? Famly is looking for a Senior Key Account Manager to drive retention, growth, and deep partnerships across our UK accounts, for a 1 year full time contract.
As a Senior Key Account Manager at Famly, you will take full ownership of your portfolio, serving as the primary contact and trusted advisor for your customers. Solutions-focused and positive, you thrive in a fast-paced environment - building strong relationships, identifying opportunities for growth, and collaborating across internal teams to deliver outstanding outcomes.
What you'll be doing
This role is about more than account management - it’s about strategic ownership of your book of business and acting as a trusted partner for your customers. You will:
- Manage and grow a portfolio of high-value accounts, building strong, multi-threaded relationships with stakeholders at all levels.
- Develop and execute strategic account plans to drive retention, adoption and expansion opportunities.
- Identify upsell and cross-sell opportunities through consultative engagement and deep understanding of our customer needs.
- Collaborate with Product, Sales and Customer Success teams to advocate for your accounts and ensure customer priorities are met.
- Own account forecasting, pipeline management and reporting, ensuring visibility on growth and risks.
- Contribute to a culture of learning and knowledge-sharing with peers across the Key Account Management team.
What you bring
You’re a proactive, commercially-minded professional who can deliver results while building lasting relationships:
- 2+ years’ experience in strategic account management or customer success.
- Strong executive-level communication and interpersonal skills, able to engage effectively with senior stakeholders.
- Positive, solutions-focused mindset, turning challenges into opportunities for customers and the business.
- Commercial sharpness with an understanding of what drives growth and ownership of outcomes.
- Strategic thinking and creativity to align customer objectives with Famly’s business goals.
- Calm under pressure, able to handle escalations and shifting priorities while maintaining professionalism.
- Proficiency with CRM tools (e.g. HubSpot) and the ability to analyse account data.
What excites you
You enjoy:
- Taking ownership of a portfolio and being accountable for customer success and commercial outcomes.
- Leading business reviews, uncovering opportunities and driving account strategies forward.
- Working collaboratively with peers to share insights and enhance team performance.
- Turning challenges into opportunities that strengthen customer trust and satisfaction.
- Thinking strategically and systemically about your accounts, not just completing tasks.
What excites us
You will make a measurable impact through:
- Retention and growth metrics across your portfolio (e.g., Net Revenue Retention, expansion rate).
- Accurate forecasting and reporting that leadership relies on for decision-making.
- Contributing to continuous improvement of key account processes and best practices.
- Being a collaborative, inclusive team member who makes others better by working with them.
At Famly, we're on a mission to give children the best possible start to life by supporting the people who make that happen every day: early-years professionals.
It all started when our co-founder Henrik dropped off his daughter at daycare and realised how much was still being done with pen and paper—and how distant that made him feel from her day. Together with Anders, now our CEO, they set out to build software that bridges that gap.
Today, Famly is used by 34,000+ childcare professionals and hundreds of thousands of parents to:
- Communicate in real-time
- Reduce admin stress
- Improve planning, pedagogy, and finances
- And ultimately, give more time to the little ones that matter most
Why you’ll love working with Famly:
- You’ll be surrounded by clever, kind people who support each other.
- We give you ownership—freedom to try new things, backed by trust.
- Top-tier equipment (noise-cancelling headphones included).
- Onsite learning from peers, leaders and coaches as well as regular team and company activities.
- Ongoing personal and professional development beyond sales skills.
- A mission you can believe in - and see the impact of daily.
Ready to apply? We’re hiring right now, so don’t wait around.
Send us:
- Your CV
- A short cover letter telling us what excites you about Famly and why you’d be a great fit OR if you don’t want to write - no problem, send us a video instead!
The interview process:
- Video conversation with Neeta, from the People & Talent team.
- Rational thinking test.
- Chat with Kat, Head of Key Account Management, UK&I.
- Case study / Skills test with panel interview.
- Final conversation with Matt, UK General Manager.
We move fast and keep it human throughout. We look forward to hearing from you!
Famly is committed to creating a more diverse, equal, and inclusive workforce, building teams that represent a variety of backgrounds, perspectives and experiences. It is a fundamental policy at Famly not to discriminate on any basis or characteristics and celebrate diversity. Everyone is welcome and encouraged to apply.
Senior Key Account Manager (1 year FT contract) in London employer: Famly
At Famly, we pride ourselves on being an exceptional employer that fosters a collaborative and inclusive work culture. As a Senior Key Account Manager, you'll enjoy the freedom to innovate while being supported by a team of clever and kind individuals who are dedicated to personal and professional growth. With top-tier equipment, ongoing development opportunities, and a mission that truly makes a difference in the lives of children and early-years professionals, Famly is the perfect place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Key Account Manager (1 year FT contract) in London
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Senior Key Account Manager (1 year FT contract) at Famly, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Famly. Tailor your message to explain why you’re drawn to them and how you can contribute as a Senior Key Account Manager (1 year FT contract). Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Senior Key Account Manager (1 year FT contract) in London
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Famly:When writing your cover letter, make sure to tailor your message specifically for Famly. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Famly
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Famly that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Famly that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Famly’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
