At a Glance
- Tasks: Lead key accounts, drive growth, and mentor fellow team members.
- Company: Famly, a mission-driven tech company supporting early-years professionals.
- Benefits: Ownership of projects, top-tier equipment, and ongoing personal development.
- Other info: Join a supportive team that values diversity and innovation.
- Why this job: Make a real impact on children's lives while growing your career.
- Qualifications: 3+ years in account management with strong relationship-building skills.
The predicted salary is between 50000 - 65000 £ per year.
Are you driven by building meaningful customer partnerships that deliver real commercial impact? Do you want to take ownership of key accounts while helping shape best practices and elevate the team around you? Famly is looking for a Senior Key Account Manager to drive expansion, retention and strategic influence across our top-tier accounts.
As a Senior Key Account Manager at Famly, you will operate at the highest level of strategic account ownership. You will take the lead on our largest and most complex partnerships, as well as mentor and support the development of other KAMs. Solutions-focused and positive, you thrive in a fast-paced environment - skilfully navigating opportunities to accelerate commercial growth and deepen customer love at every turn. You’re not only a master of relationship management and growth - you’re also a driving force behind team excellence and customer-centric innovation.
What you'll be doing
This isn't just about managing a book of business; it's about operating at the highest level of strategic account ownership and influencing our overall Key Accounts team.
- Lead our most valuable and complex accounts with an executive-level approach. You'll build deep, multi-threaded relationships with senior stakeholders.
- Design and deliver long-term account strategies, driving expansion, retention, and strategic alignment.
- Identify and close significant upsell opportunities through deep commercial and consultative work.
- Enable other Key Account Managers (KAMs), supporting onboarding, peer reviews and skills development.
- Act as a voice of the customer across Product, Sales and CX, helping align internal teams with client needs.
- Own forecasting and portfolio reporting for leadership, ensuring clarity on growth, risks, and outcomes.
What you bring
- 3+ years’ experience in a similar role.
- Executive-level communication and strong interpersonal skills, with the ability to engage effectively with senior stakeholders.
- A positive, solutions-focused mindset, seeing every challenge as an opportunity to strengthen customer trust and fuel commercial growth.
- Commercial Sharpness: You understand what drives growth and take ownership of outcomes.
- Strategic and creative thinking with the ability to align customer objectives with Famly's business goals.
- Calm Under Pressure: You handle high-stakes challenges and escalations with maturity and confidence, ensuring customer trust and retention.
- Proficiency in CRM tools (e.g., Salesforce, HubSpot) and the ability to analyze customer data.
What excites you
- Taking the lead on our largest and most complex partnerships.
- Leading high-impact Business Reviews that set direction, unlock growth, and drive retention.
- Having a clear, measurable impact on the performance and development of your peers and the wider team.
- Turning challenges into opportunities that strengthen customer happiness.
- Thinking in systems, not just tasks, with a vision-driven approach.
- Satisfying customers who see you as a long-term partner.
What excites us
- Top-tier account growth and retention metrics across your portfolio (e.g., Net Revenue Retention and strategic account expansion rate).
- Your influence on process, tooling, or strategy that significantly enhances team effectiveness.
- Forecasts and reporting that leadership trusts and acts on.
- Your contributions to building, refining, and scaling key account processes, tooling, and best practices.
- A collaborative and inclusive presence that makes others better by being in the room.
At Famly, we're on a mission to give children the best possible start to life by supporting the people who make that happen every day: early-years professionals.
It all started when our co-founder Henrik dropped off his daughter at daycare and realised how much was still being done with pen and paper—and how distant that made him feel from her day. Together with Anders, now our CEO, they set out to build software that bridges that gap.
Today, Famly is used by 34,000+ childcare professionals and hundreds of thousands of parents to:
- Communicate in real-time
- Reduce admin stress
- Improve planning, pedagogy, and finances
- And ultimately, give more time to the little ones that matter most
Why you’ll love working with Famly:
- You’ll be surrounded by clever, kind people who support each other.
- We give you ownership—freedom to try new things, backed by trust.
- Top-tier equipment (noise-cancelling headphones included).
- Onsite learning from peers, leaders and coaches as well as regular team and company activities.
- Ongoing personal and professional development beyond sales skills.
- A mission you can believe in—and see the impact of daily.
Ready to apply? We’re hiring right now, so don’t wait around.
Send us your CV and a short cover letter telling us what excites you about Famly and why you’d be a great fit OR if you don’t want to write - no problem, send us a video instead!
The interview process includes:
- Video conversation with Ellie from the People & Talent team.
- Rational thinking test.
- Chat with Kat, Head of Key Account Management, UK&I/Nordics.
- Case study / Skills test with panel interview.
- Final conversation with Matt, UK General Manager.
Famly is committed to diversity and inclusion. We’re building a team that represents a wide range of perspectives, experiences, and backgrounds. Whoever you are, we’d love to hear from you.
Senior Key Account Manager, UK&I in London employer: Famly
At Famly, we pride ourselves on being an exceptional employer that fosters a collaborative and inclusive work culture. As a Senior Key Account Manager, you'll enjoy the freedom to innovate while being supported by a team of clever and kind individuals who are dedicated to personal and professional growth. With top-tier equipment, ongoing development opportunities, and a mission that truly makes a difference in the lives of children and early-years professionals, Famly is the perfect place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Key Account Manager, UK&I in London
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Senior Key Account Manager, UK&I at Famly, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Famly. Tailor your message to explain why you’re drawn to them and how you can contribute as a Senior Key Account Manager, UK&I. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Senior Key Account Manager, UK&I in London
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Famly:When writing your cover letter, make sure to tailor your message specifically for Famly. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Famly
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Famly that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Famly that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Famly’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
